Why does Ebay not always take action?

[jophish17]

I have read on this site that reporting illegal Ebay auctions has a 70% success rate in closing the auctions. Why so low?

I reported a few auctions, and I too saw some result in closures, but some were not affected, is there a reason?

[redmist]

maybe they dont get to the auction before it has finished?

[weirdid]

ebay can take up to 3 days to remove any reported auction. Now you have to ask yourself, if fraud and scams is as low as ebay claim 0.01%, why does it take so long?.

I have proved to myself that a lot of reports are ignored, many times i have reported a block of 10 "link" auctions, and find that only 2 or 3 have been removed after 3 days.

A very high percentage of fraud,scams and rip off's could be removed at a stroke, if ebay introduced both buyer and seller verification, they refuse to even consider introducing it, as it will cost them a few buyers.

For ebay, read, greedbay.


weird

[redmist]

why dont they simply spend a little more money on a fraud division. just get people to shut down fraudulent auctions all day.

[jokach]

I think redmist hit the nail on the head. We've read the reports where ebay states outright that they don't have enough resources to review and/or close every fraudulant auction that is reported. I'm even finding now that in the recent month, Yahoo auctions fraud resources have dropped since they suddenly aren't closing/reviewing auctions fast enough.


Its unfortunate that these large companies care more about making money and bringing in new customers than they do about maintaining credibility. Even Paypal doesn't act fast enough when they have people like us who actively report outright violations of their AUP. I'm hoping that thing trend changes soon, for the sake of the consumer.
(ok, i'll get off my soap box now) lol

jokach

[mercinary]

To play devil's advocate for a minute....

eBay lacks the resources to attack all the reported auctions immediately, true. BUT, I have noticed over and over that even if an auction might go un-checked, eBay eventually checks it out (even if it is already finished). eBay then tags the seller, and next time they run into a violating auction from that seller, the seller is NARUed. This shows up in our NARU seller statistics in the fact that over 3000 sellers have been NARUed because of our reports!!!

-Merc

[redmist]

NARU seller statistics? lol wtf is that??? ;)

[jokach]

I don't think it was meant to be funny. We have an ongoing list of NARU'd sellers who have violated ebay policy ... if you haven't noticed, check this thread:

http://www.matrixwatch.org/forums/showthread.php?p=19118#post19118

[mercinary]

Redmist,

Did you think I was joking?

-Merc

[redmist]

no - the word (abbreviation?) NARU means......?

edit: where can the "auction_search.pl" program be found?

[jokach]

NARU means "Not A Registered User", it refers to users whose accounts have been suspended (thats the term ebay used at one time, not sure if they still do or not)

I'm not sure what you are referring to in your edit ...

[mercinary]

Once upon a time I build some automation scripts that were available to the public (the thread still exists somewhere with the attachments removed).

The script in its original form does not exist any longer. If it actually did, we wouldn't be releasing it to anyone.

-Merc