MYdv

[cornwallval]

I cannot now see the previous message about MYdv, but I also have had no luck in getting a return of my money. I haven't been able to get anyone directly from the company as there is only an answerphone and email. No one replies.No address is given.
I ordered a digital camera from MYdv and cancelled the order literally a couple of hours later. I requested a confirmation that this had been done.
Hearing nothing but not receiving the camera either I rather forgot about it until receiving my credit card statement where I saw I had been charged. Since then, a month ago, I've had no luck in getting hold of anyone from Mydv..
I have contacted my credit card company in hope they might retrieve my money.I've not heard anything yet.
How did the other person get on, and anyone else with MYdv, or in these circumstances?

[mercinary]

I think the thread you are looking for is here

http://www.matrixwatch.org/forums/showthread.php?p=28473#post28473

-Merc

[viatheweb]

I cant see the old thread either - says permission denied

Still havent received my PSP. Spoke to them last night and they guaranteed it was in and was to be dispatched yesterday or today. No email received though.

[mercinary]

Go here:

http://www.matrixwatch.org/forums/showthread.php?p=29326#post29326

-Merc

[viatheweb]

Thanks mercinary - has mydv.co.uk asked for the thread to be removed. Shame it cannot be allowed to continue, I guess matrix isnt meant to be used for this sort of thing. How many more unlucky individuals will try and buy from mydv.co.uk now the thread has gone

[churchward]

Well my struggle goes on to get back my money from MyDV with or without the original thread. Apity it all has been removed as it had good email addresses and alternate telephone numbers that have proved useful.

As far as I am concerned this company is NOT customer friendly it is taking much more money than there advertised prices (an extra £42 in may case) . They are difficult to communicate with and are very slllooooooow to do anything to help or refund any money.

I am also concerened (and MyDV have said nothing to say prove otherwise) that the goods will comply with EC regulations and be marked CE and be for the UK market e.g. have UK plug on any mains equipment. Also the Guarentee may not be valid in the UK. MyDV said they will gaurentee for 12 months as long as you ship the thing back to them. That could be costly.

I have cancelled my order I just need to get my digits round my money again now. :head:

[nickpeacock]

I have e-mailed Jokash simply to ask that some non-contentious information (telephone numbers, e-mail addresses, advice about refusing delivery etc) be posted about mydv.co.uk. I think it would be a great shame if matrixwatch allowe itself to be spooked into withdrawing information about a company which, even if it is not actually fraudulent, has on the face of the now disallowed thread conned many people into spending more money than was advertised on goods which do not match the description.

I would have thought the public interest comes down firmly in favour of the consumer in this particular instance.

[concerned]

I have e-mailed Jokash simply to ask that some non-contentious information (telephone numbers, e-mail addresses, advice about refusing delivery etc) be posted about mydv.co.uk.

Generally info like phone numbers and personal information is not allowed on the forum in the first place. Advice about refusing delivery seems to be acceptable to me. If I were someone with that advice, I would go ahead and post it here again. Just don't bash the company and call it names. They have ruined their reputation already themselves. We don't need to do any more. I think they are the experts on alienating their customers.


I think it would be a great shame if matrixwatch allowe itself to be spooked into withdrawing information about a company which, even if it is not actually fraudulent, has on the face of the now disallowed thread conned many people into spending more money than was advertised on goods which do not match the description.

I don't speak on behalf of Matrixwatch when I say this. I don't think the information on the company should have been removed either. But it was mixed with bashing. If you want, please feel free to start up another "friendly" thread to share the information you have and your experiences. Just for the time being, don't use words like scammer, con, thief, etc. Just tell of your experiences, and don't bash them. Customers will get the hint without you having to stoop down to their level.

I would have thought the public interest comes down firmly in favour of the consumer in this particular instance.

So did I. To be honest, I wasn't in favor of the decision myself, but as I was told by a good friend one time, "there are decisions that aren't made at your level. Live with it, and move on." This doesn't mean we have to stop exposing them for an unethical company. Just do it in a way that doesn't sound childish. Do it in a professional manner.

[Anti-YMMSS]

I understand not posting private information (names, addresses, etc.) of people but why should this apply to this situation? From what I remember, the phone numbers were business numbers that people used to get through to the company. Maybe some were posted on mydv website and maybe some weren't. We all know there are back ways to get into any company and I don't think these ways should not be allowed to be posted.

IMO

[Tribalarm]

I succesfully got a refund from myDV.

I do have the email addresses I used.

If any one needs them then just PM me and I'll send them back to you.

[churchward]

It seems a bit odd I think that oneo the one hand things are removed from this forum because some people make some rash comments about a company when on the other this company is taking money from people, more than they should according to their website pricing and the confirmed order notice. Then be so poor at customer service you have to fight and call each day to cancel an order and get your money back.

It doesn't seem a level ground to me.

[MatrixWatch]

From what is stated on the MatrixWatch homepage, the thread was closed as a result of certain unprofessional comments. MW does all it can to help consumers, but when things get too derogatory it is generally a good idea to settle things down a bit.

This way, everyone has a chance to reflect and move forward in a more effective fashion.

I don't think that the administration's decision was meant, in any way, to condone what Mydv is allegedly doing.

just my two cents.. :)

[nicola]

I too have fallen prey to the huge mydv deception, after ordering a PSP.

Please could you send me contact details to start the fight in return of my money.

Thank you,

Nic.

[jokach]

Nicola

Check out the information in this thread as far as contact information is concerned for mydv, it has proved to be helpful to many:

http://www.matrixwatch.org/forums/showthread.php?t=3378

jokach

[avri93]

Hi
Would appreciate any information that you have re: contact details etc. Also, I came across a link to a live chat but don't know how/where I got but can't seem to get back. Can you help?
Thanks

[mercinary]

Hi
Would appreciate any information that you have re: contact details etc. Also, I came across a link to a live chat but don't know how/where I got but can't seem to get back. Can you help?
Thanks

The contact details you are looking for are available in this Sticky:

http://www.matrixwatch.org/forums/showthread.php?t=3378

-Merc

[Lady Lou]

MyDV refund.

I posted this on another thread but I see there are more questions re refunds.:

I too bought from MyDV. I bought a Sony handycam for £259.99 back in October and when I checked my credit card they had charged £14.00 more than the invoiced amount and had also debited the money on the day of purchase. I started to get concerned as the delivery date had been and gone with no fixed date that the camcorder would be delivered.
I tried phoning the number on the web site and eventually got through to be told there was a delay of a further 7-10 days.
Sound familiar so far !!

I then started researching the comany and was very alarmed by what I found. I immediately contacted them again through the telephone number to cancel my order. I had a few problems cancelling the order but eventually a 'superviser' confirmed that the order was cancelled. I requested a full refund for the money they debited and they said it would take 7 working days. I emailed hem twice to confirm.
This was on Monday this week.
Well much to my suprise I received an email on Thursday saying the money was being forwarded to my account and would take 2-3 days to clear.
I checked today and the money has indeed been refunded, including the overcharge of £14.00

I still don't know whether this company is a sham or is just very badly run!!

I emailed MyDV (after speaking to an operator) at inquiries@mydv.co.uk to confirm the cancellation. I then kept emailing each day until I got a reply. This appears to have worked.

I contacted my bank as soon as I was concerned that no goods would turn up and also the fact I was overcharged. They stated - Mastercard - that 30 days would have to pass from the date of purchase before any further action could be taken by them in reclaiming the money back.
It may pay just to keep them informed. Also keep a copy of any correspondence you may have with MyDV to back your claim.

I hope this brings some hope to all those of you waiting for a refund.

[summergem]

This is addressed to all who have difficulties with mydv.co.uk. I was ripped off by this company (money was reimbursed rapidly once I threatened legal action) and have set up a site http://www.mydv-ripoff.co.uk to warn others. If you buy with a credit card (at least for UK buyers, this may be the same for US and other countries) then the contract is jointly with the card company and the retailer and if you lose money to the retailer, then the card company is legally obliged to refund your loss.

[Mr Angry]

When either emailing or talking to MyDv employee's stay professional.

Do not get shirty,upset or angry. Just stick to your guns and inform them of your right to cancel and right to a full refund. Tell them if they do not cancel and confirm you will contact trading standards, the police, the press and your credit card company.

Also keep a record of what was said etc (in case you need to take action)

It worked for me....just hope I get my money back now.

[cornwallval]

As my credit card company has refunded the amount taken by MyDv I am just waiting out the 45 days maximum it apparently takes for them to object or try to reclaim it back again..So hopefully, as a month has now passed its unlikely they will now object. If so I'll let you know how I get on.
This all seems strange since it can't be worth MyDv's trouble to go through this - unless of course unlike us most people just give up. Who knows?

[tekKy77]

so I find matrixwatch and many other sites with similar message out there obviously a few days too late like many other people in my boat.

Luckily my order was only for a nifty £170 Sony PSP, I never even bothered checking my CC statement until today and I was overcharged £6.

My order was put through Sunday November 13th and DHL showed up with the package today so two weeks, not exactly the "SPEEDY FREE SHIPPING" they advertise on their site. and the fact that I was overcharged is not that appealing many others were perhaps overcharged way more than I was but I actually saved about £70 off retail price if i would have gotten it from a retailer here and the wait though was unexpected did not bother me that much.

So all in all, not thieves but they should consider warning people about a few things, conversion rate, shipping, etc...

the PSP is in perfect shape, good packaging...

Feel free to pm me for any additional details

TekKy

[hagarkarl]

Is it a uk spec model? or have you had to buy a uk adapter! :shake:
has it got a warrenty with it, should it go wrong? :mad:
who do you return it to if it does go wrong? :head:

[Matos]

Did you actually get the DHL tracking number by email as they keep saying?
I would also like to know about the warranty...

[weirdid]

There is one thing in this MYDV saga that intrigue's me, not one single customer, thats received their goods, has said they had to pay import duty and VAT,(sales tax @ 17.5%).

Goods purchased and imported from the USA over the value of £18, or a gift, over the value of £36, are subject to both import duty and VAT.

I'm not aware of any system in place that would allow them to pre-pay, but if they did, this, together with free P&P would take a large chunk out of any profit they make.

It would be interesting to see what value they place on the customs form attached to the packages.

Anyone ?.


-weird

[Matos]

Hi
I'm considering canceling my order since I've now find it cheaper somewhere else. I've ordered 5 days ago and yesterday they told me they would have the item in stock by the end of the week.
What are your views on this? Will it take me a long time to get the money back?

[Carolann154]

Hi Matos

I wouldn't take any notice of what they say, I think they say the first thing that comes into their heads to fob people off. I placed an order with this joke of a so called company nearly a month ago and have neither received the item or the refund onto my credit card for the overpayment that they charged.

You can do one of two things either cancel the order with them and hope that you get a refund or the better option would be to contact your credit card company, tell them the situation which i'm sure they are already aware of because it's most likely they have heard the story time and time again about this company, and let them handle it. Either way it will take time for your money to be refunded.

[prawnstar]

Weird

I spoke to DHL about import taxes. Apparently they cover these costs to ensure speedy delivery. They then invoice the customer.

So it does seem that myDV are paying for this, assuming they are better at dealing with DHL than their own customers!

[marmite]

I followed up on the letter template and have received a reply from the US AG who advise they are acting upon a number of complaints and wish to discuss my complaint further. Do as the thread suggests, email your complaint and lets get some legal retribution metered out.

[concerned]

I followed up on the letter template and have received a reply from the US AG who advise they are acting upon a number of complaints and wish to discuss my complaint further. Do as the thread suggests, email your complaint and lets get some legal retribution metered out.

Very good news. A lot of the sites we deal with that are percieved to be scams and fradulent usually get a response from an AG like "we are looking into it." The fact that they want to talk to you is huge. It means they are REALLY taking it serious.

[churchward]

I followed up on the letter template and have received a reply from the US AG who advise they are acting upon a number of complaints and wish to discuss my complaint further. Do as the thread suggests, email your complaint and lets get some legal retribution metered out.

Well done Marmite :applause: . I have written in to them as well and got a similar response.

Please everyone do the same. There is some text in one of the Stickies on the forum all you need do is mail it with your name etc. and any other details you want to add. It will take hardly any of your time at all and it could make all the difference . The more they have the more they are going to take it seriously and have a weight of evidence behind them.

[prawnstar]

I have also been contacted about this, the heat is on myDV now, and so it should be!

[RedAlligator]

My PSP turned-up from DHL labelled Delivery Duty Paid (DDP). The value shown on the commercial invoice attached to the package was US$ 100.00.

Also attached was an Order Pick Sheet from Kuehne & Nagel, Franklin (MA). I think K&N are a major multi-national shipping company. So are mydv sub-contracting their warehouse operations?

The PSP is a PSP-1000 (box labelled "FOR SALE AND USE IN JAPAN ONLY"). Not suprisingly the manual is in Japanese and the power supply plug is a two-pin type. The PSP seems okay, but is lacking the 32MB MemoryStick mentioned on the mydv website spec. Also no UMD demo disc, headphones, USB, pouch or cleaning cloth.

I see that mydv have instructed lawyers to issue the usual threats against websites which are pointing out that mydv are a scam.

I might be stupid, but any company with a website ending .co.uk and a supposedly London telephone no., which then sends out Jap spec. goods from a US base, is a scam in my view. I intend to write to the UK arm of the lawyers to inform them of my opinion.

[jjcass121]

Hi red alligator could you tell me the length of time between ordering and delivery of your psp??

Thanks JJ

[RedAlligator]

About a month .... but this was for a JAP spec PSP.

[churchward]

I agree the website is created to make you think it is a UK operation and I believe this at least is morally wrong.

However, it is not illegal for a non-UK company using a domain name of xxx.co.uk This can never be a guarantee of a UK company.

Having a redirected UK telephone number is also perfectly legal and is a technic used mostly for redirecting UK numbers to overseas call centres based in places such as India for example.

[hazelwool]

Hi RedAlligator - Just out of interest after reading your message, I checked my delivery box and found the DHL label also said 'Delivery Duty Paid', which I had not noticed before. I also had a commerical invoice (4 copies for some reason!) attached to the box for 100.00 USD. The enclosed Order Pick Sheet also says 'Kuehne & Nagel - Franklin MA. My Sony digital camera is fine, but we had to buy an adapter for the battery charger, and we can't use the mains lead as it has a US plug, and there were no warranty details enclosed. However, my son is happy with the camera and wouldn't hear of me returning it - even though my personal opinion was (and still is) that the goods are not fit for the use for which I bought it - but there again, I have my goods and paid less than I would have done elsewhere. Will you be returning your PSP as you were not supplied with expected items, or are you feeling like me - well, at least you have something?

[RedAlligator]

CW ... but ...

Who picks up the bill if non-UK spec. products sold by this company fail?

Will Sony give me worldwide back-up?

Will my JAP PSP be supported despite being sold to me by a US based firm passing themselves off as a UK supplier?

[weirdid]

Sony will class your PSP as a "grey" import, as its not a Uk spec model, in many cases i have known Sony to refuse to service these items.

[Barnaby]

Hi folks, maybe all the goods myDV send are worth US$100.00!!!!!

My camcorder (which had to go back to the States because incompatible) was worth US$3733.00. Goodness me, on the commercial invoice....... also $100 !!!!!!!!

Well, well! I wonder what all this means????

[Barnaby]

After 8 weeks of hell, just found out I have the full refund (>£2000) for the camcorder delivered despite cancelled order, which was NTSC video format (so unusable here in UK), which I eventually got picked up by DHL for return to myDV, and after heaven knows how many phone calls, emails, and countless hours - and God Knows its the same for all of us.

I have not seen a post concerning an amount as large as mine on these threads, so if I win my battle, maybe that's encouragement for all those of you still in battle.

My advice is:
1) Never give up
2) Involve your credit card company immediately with a Disputed Payment

Now its a moral obligation to contribute to the legitimate complaints procedure.

[hughht17]

well done on getting your stuff even if you had to return - it signals hope - Ive just replied to you above before seeing this...

[Webwatch]

Looks like MYDV are valueing all there packages at $100.00 to try an evade customs duty- This is similar to putting "Gift" on the packages.
Both of which seem a dubious action to me. (Unless the item is a gift or worth under $100.00 of course)

[mike]

I have ordered an expensive camera from MyDV which they also value at $100! The difference for me is that the customs officials notticed that the documentation was wrong, and will not release the camera until proof is provided by me or MyDV of the actual value of the goods.

I am sending a copy of my invoice to them tomorrow to get it delivered (finally!). Normally I would have to pay a huge amount of import taxes on the non-EU shipment, but because MyDV have used DDP, they have to pick up the bill :D

So they are using $100 to try to get away with this, but in my case customs will hunt them down for the full amount of import duties due!

[navigator3748]

I like many other people here tried to get a camera. The company took my money but then over charged me. They have never replied to any e mails or phone calls. I have recieved no refund and no camera.
The matter has been reported to my local Police Force who have crimed it as a deception.
They will be getting in touch with the FBI and the local Boston Police.
Even if I don't get my money back the owner of mydv might get a nasty surprise !

[mercinary]

Navigator:

Getting in touch with the FBI and Boston Police isn't a bad idea. The Boston Police will likely re-direct you. Make sure you go up one level in these forums and read the sticky notes (they always appear as the first few posts in the forum):

http://www.matrixwatch.org/forums/forumdisplay.php?f=92

You'll note that we're looking for folks to contact a specific local newspaper, as well as the Attorney General in Mass.

-Merc

[_WheresDaMoney_]

I don't know if anyone has mentioned or noticed this but check out the FAQ on the mydv website section 4. The price listed on our website is the set price that you pay

[hayley]

I spent 8 hours on hold to the livechat people last night, are there really people there?
All of the phone numbers i have got don't work anymore, although the messagee you get saying the number doesnt exist anymore sounds like a fake as there are people talking in the background. Does anyone have a tel number which actually works?
I phoned the Nepco head office today and was told i wold have to ring back after 11am there time, which is 4pm here. the number is 00-1-508-520-0060. I'll let you know how i get on. I wouldn't care but i have orderd from them in the past with no problems, i think they have bitten off more than they can chew.

[prawnstar]

I don't know if anyone has mentioned or noticed this but check out the FAQ on the mydv website section 4. The price listed on our website is the set price that you pay

Think this section is new, wasn't there when I ordered. It adds the the "authenic feel" of the website. Surely here is something that can pinpoint the fact they are rip-off merchants!

As for telephoning and chat, as I have said before. Be persistent. Try the number stated to be the best in the sticky. Try as early in the day as you can, or after 6pm....

[_WheresDaMoney_]

Think this section is new, wasn't there when I ordered. It adds the the "authenic feel" of the website. Surely here is something that can pinpoint the fact they are rip-off merchants!

As for telephoning and chat, as I have said before. Be persistent. Try the number stated to be the best in the sticky. Try as early in the day as you can, or after 6pm....

Yeah, you need to keep ringing. I finally managed to get thru, told them I wanted to cancel as I want a PAL camcorder with european warranty, he tried to convince me that "it would work very well in the UK". I said no I want to cancel, halfway thru cancelling my order I got cut off. However about an hour later I got an email saying I would be getting a refund and that it takes 2-3 days. I checked my credit card statement today and saw that they have indeed taken more than the advertised price on the website (ie more than "the set price you pay"). I have informed the credit card co in case I dont get a full refund - ie the whole amount they have taken. If not the credit card company will be chasing them I guess as that is fraud.

[maddog]

I was warned by my cc co that they only get one chance at claw back. So for me I want the lot. Don’t want them using it early on the over charge alone. I want the lot after 30 days.

[hayley]

I managed to speak to a guy called Bill Bosova (think thats his second name) on the number i posted, if you are going to call use extention number 211 as it gets you straight to him. Anyway he checked my order and said one was despatched to me on wednesday and the other today. He also gave me the tracking numbers. I checked with DHL and they say my psp's are in transit and will be with me on Monday and wednesday.
I wait and see if they arrive and let you know. They however has said nothing about the £30 they over charged me but i'll get back to them after i get my psp's. Hope this helps. Hayley

[jjcass121]

Hayley, could you tell me how long ago you ordered your psps?

Thanks, JJ

[shazbot]

i'M STILL WAITING FOR MY GOODS ORDERED BEGINING OF NOVEMBER HOPEFULLY THERE WILL BE ONE MASSIVE CONSIGNMENT COMING FROM INDIA BOUND FOR BRITAIN AND ALL OF US 1 OFF MYDV CUSTOMERS WILL RECEIVE OUR GOODS, AND SPREAD THE BAD WORD!!!!!!!!!!!!!

[navigator3748]

I don't believe it ! I threatened to take legal action and contacted the FBI. Guess what? My camera arrived today! It was USA spec, not what I asked for and I've been overcharged. So it's still deception. I won't be dealing with mydv ever again !!

[Webwatch]

I find it quite amazing that anyone in the UK can be happy with anything they have received form MYDV as the goods can at best be classed as grey imports and have little or no valid UK warranty.

If you have ordered a product from this company and did not know you where buying from the US you have definateley been mislead and should get in touch with MYDV and inform them that the goods are being rejected and they will need to arrange for collection and at the same time get in touch with your credit card company to explain the situation and put a query against the transaction.

The trouble with some of us Brits (myself included, but not anymore) is that we are to quick to accept 2nd rate goods from a 3rd Rate company.

Thinking you are making a great price saving will be of little comfort if a repair is needed.

[Carolann154]

I quite agree with you, I don't want to receive the PSP I ordered and am praying it doesn't arrive, I've no intention of contacting mydv again, i'm just going to let the credit card company deal with them now........

[Avoura]

Maybe MyDV is guilty of fraud, or maybe they are just grossly incompetent. Maybe some guys got together and thought that if they started a small business like this through the internet, they could make a lot of money. But then the whole thing was too difficult for them to run and everything is out of control, so they cannot fulfil orders, refunds or even get the amount charged correctly. So either they are totally incompetent morons, or just very nasty faudsters. I wonder which one they would prefer to own up to ?

[concerned]

So either they are totally incompetent morons, or just very nasty faudsters. I wonder which one they would prefer to own up to ?

The answer doesn't matter. In either case they need to be shut down to protect customers.

[BahHumbug]

I have telephoned the mydv number a dozen times. There is usually a response from somebody with a slightly amended tale from the previous person - but there is an email address that appears to have a real time response - inquiries@mydv.co.uk . I have had several replies from this email address but I did send a copy of the ruling from the Governor General at Massachusetts Court. Available from www.mydv-ripoff.co.uk

[checkd01]

strangely enough, i never received one response to my various emails to that address, citing criminals, theives, fraudsters, etc,,, was it somthing i said??? :shake:

I have telephoned the mydv number a dozen times. There is usually a response from somebody with a slightly amended tale from the previous person - but there is an email address that appears to have a real time response - inquiries@mydv.co.uk . I have had several replies from this email address but I did send a copy of the ruling from the Governor General at Massachusetts Court. Available from www.mydv-ripoff.co.uk

[BahHumbug]

Strange... I think I exhausted several customer care operatives who had tried to tell me that DHL were still involved when I had evidence that they were not. I am still getting a delivery date of 15th January - I'll report back if anything does arrive.

[sherbertwhizzes]

I cancelled my PSP order on 19 December (although the adviser couldn't quite grasp the fact I wanted to cancel my order & expect a full refund). I asked if they could send me an e-mail to confirm that it would be cancelled & I were to get a full refund. Anyway after god knows how many phone calls & e-mails, I get an e-mail. It tells me that they are sorry for the delay in my order, but it will be dispatched shortly (28/12/05). When I called to find out what was going on, I was told to ignore the e-mail, that Nepine probably had not recieved the notification that I had cancelled my order.

[zex86]

the same thing happened with me, i recieved an email saying that it had been cancelled, and then a week later i recieved another one saying that it has been dispatched! It seems that they are so much more eager to post the product when it has been cancelled! if you've cancelled your product then i assume you don't want it. So if DHL comes knocking, refuse the delivery, trust me its far easier getting a refund without trying to send the product back as well.... If only i refused it myself then it would've been an easier process :shake:

[Avoura]

I have finally been refunded on my credit card for the MyDV order, in full. For a while the credit card company (Nationwide Visa) were just keeping it in dispute but after checking my account online I see that I have been refunded, backdated to 8 December.

It is worth getting on to the credit card company to get your refund, as my many many emails to MyDV did nothing. I also wrote to Which? who said that they had received a number of complaints about MyDV and would consider publishing something about it if they received more complaints.

[mercinary]

What is "Which?"?

-Merc

[ciaran]

Hi, I'm very worried at the moment because I hear mydv could soon have its assets frozen and therefore the best route (as explained on mydv-ripoff) would be to contact the credit card company directly and get them to simply take the money. I have contacted my card company (Barclaycard) but they are telling me a must go through the disputes process which can only be done by them sending me out a form and me sending it back. Obviously time is the one thing I am short on at the moment so going through a lengthy disputes process could be disastrous if mydv goes into liquidation.

This stinks of a dellaying tactic so Barclaycard don't have to pay me the money, could anyone comment on my position here? Do I have a right to get them to take the money straight away? Has anyone else gone through this with barclaycard?

Any suggestions would be much appreciated.

Ciaran

[avago181]

What is "Which?"?

-Merc

"Which" is an independent consumer magazine in the UK.

http://www.which.co.uk/index.jsp

[Webwatch]

Hi Ciaran,
Most credit card companies will need you to sign a dispute form first.

Although some will credit your account while the paperwork is being processed, others will wait for the forms.

I would reccomend signing and returning the form as soon as possible and keep us informed how you get on.

You should receive the funds back in your account within a few weeks- don't forget to mention that mydv where advertising themselves as a UK company.

Give your credit card company a few days to receive and process the forms then call them at least once a day for an update.

[manolo]

Hi, I'm very worried at the moment because I hear mydv could soon have its assets frozen and therefore the best route (as explained on mydv-ripoff) would be to contact the credit card company directly and get them to simply take the money. I have contacted my card company (Barclaycard) but they are telling me a must go through the disputes process which can only be done by them sending me out a form and me sending it back. Obviously time is the one thing I am short on at the moment so going through a lengthy disputes process could be disastrous if mydv goes into liquidation.

This stinks of a dellaying tactic so Barclaycard don't have to pay me the money, could anyone comment on my position here? Do I have a right to get them to take the money straight away? Has anyone else gone through this with barclaycard?

Any suggestions would be much appreciated.

CiaranIF you paid with your C Card you are covered, so don't take no for an answer and remind your bank of their obligation under UK and EU laws.
manolo :nono:

[Johny T]

Hi, I'm very worried at the moment because I hear mydv could soon have its assets frozen and therefore the best route (as explained on mydv-ripoff) would be to contact the credit card company directly and get them to simply take the money. I have contacted my card company (Barclaycard) but they are telling me a must go through the disputes process which can only be done by them sending me out a form and me sending it back. Obviously time is the one thing I am short on at the moment so going through a lengthy disputes process could be disastrous if mydv goes into liquidation.

This stinks of a dellaying tactic so Barclaycard don't have to pay me the money, could anyone comment on my position here? Do I have a right to get them to take the money straight away? Has anyone else gone through this with barclaycard?

Any suggestions would be much appreciated.

Ciaran

Ciaran. Read my post here http://www.matrixwatch.org/forums/showthread.php?t=3732

I had the same thing, then got worried like you, so then decided that I wasnt going to take "NO" for an answer

[concerned]

Hi, I'm very worried at the moment because I hear mydv could soon have its assets frozen and therefore the best route (as explained on mydv-ripoff) would be to contact the credit card company directly and get them to simply take the money.

I am so curious about this. Why does everyone think that freezing the assets is BAD? Don't you understand what that means? It means that the owners of MYDV cannot take the money out of the bank. The money stays there so that the victims can get their money back without the owners taking the money and running.

[mercinary]

Concerned is correct. The A.G.'s office likely controls their assets now. Urgency is key though, as large crediters will start getting access to those funds. When the funds are gone, they are gone.

-Merc