www.mydv.co.uk - The thread that started it all

[Tomi88]

i ordered a psp from this site, and i have still not recieved it.
When you try to ring them, it is one of those ansering machines, and they tell you to talk to a "customer sales person" on their site...
even though the site is .co.uk, there offices are in the US?
Could this be another clearout club ?!?

http://www.mydv.co.uk/xcart/home.php

[Tomi88]

please could i get some help???
i payed out of my own pocket for this

[jokach]

Just because it has a co.uk domain doesn't necessarily mean its in the UK, I mean, it should be in the UK, but theres nothing saying it has to be.

I would begin doing whatever you can to get your money back. If you paid for a product, and didn't receive it, and can't get in touch with anybody, thats a good indication that there is something more going on. If you paid via Paypal, file a chargeback stating you never got your product, if you paid via credit card, file a dispute with your credit card company. It might take some time to get your money back, but you should get it back because they cannot prove that they sent you anything.

I like this line from their "Why shop here?" link:


» Service
Impeccable.We work hard for our customers, 24 hours a day, 7 days a week, 365 days a year.


They do offer a sharp discount, so it could be along the lines of a clearout club, but its hard to tell since parts of their website are incomplete (most of their 'help' section).

jokach

[weirdid]

Hi TOMi88
have you tried to contact them via the mail form on the web site ?, thats the first thing to do.

How did you pay ?, cheque, postal order, or paypal ?.

Although its a .co.uk site, the owner is located in the USA.

The phone number is for the area code 0207 which is inner london.

I cant find a business in the UK called MYDV ltd.

[Tomi88]

i contacted them using their online service, and i spoke to someone from their company.
She said something about delivery problems and that i should recieve it by the end of next week.
i payed by credit card.

here are some of the things she said:

Laura: That was actually scheduled to go out on Sept. 28, but as far as I can see in my documents it got postponed until the middle of next week (Tuesday or Wednesday). I apologize for the further delay.

Laura: The warehouse and the order fulfillment department are backlogged.

Laura: We had it at the beginning, but then we had so many orders coming in that we have a couple of issues following up.

Laura: This is a legitimate website. I apologize that it is currently a bit difficult contacting us, but you can send us an e-mail or chat with us.
Laura: It is google sponsored, I have just doublechecked it.

[jokach]

Wow, it seems they give out a lot of excuses, I wonder which one is the real reason you didn't get your product. I guess the important thing is that you finally talked to someone about it, and maybe you'll get what you paid for.

I find it hard to think they make such claims on their website of impeccible 24/7 service, when that doesn't seem to be the case ........ as for being Google sponsored, thats the product of advertising using Adsense (or adwords) .. not a great claim to fame since there are probably over 50000 Google sponsored website.

Please let us know if you ever do get your PSP ... :cool:

jokach

[peyps2k]

i too have been waiting since september 26th for a psp. tried phoning, email and live chat on their website. no joy at all. quick enough to take my money though ! contact the visa company i used and following instructions to get my money back . seems to me like a big con . no replies to over ten emails even threatening them with watchdog and trading standards .they obviously dont care !! sticking to well known retailers now which is a pity for the innocent independant online stores which dont con people

[stewardsons]

I have been having these problms too about my psp, i didget through to someone on the sales option who said someone would call me back in 30 mins and nobody did. i pid with my switch card and i fear i will never be able to get the money back

has anyone had anything through from this company? or is it a scam?

they also took £12 more thanthey should of

[Tomi88]

more info from the site

Pat: Thank you for waiting. Your order # is 1**3. Due to a high volume of sales your order has not been shipped yet but is due to be shipped by the beginning of next week. You will receive an email with a tracking # so that you can check on your delivery date. We are having a new customer service system installed which will be in place next week. You should have no problem contacting us by phone then.

Pat: Would you like me to cancel the order and process your refund?

Pat: If a person doesen't receive an order it means they canceled the order. Due to the high volume of sales we have experienced there have been some delays. We are working out the wrinkles. Anyone who cancels does receive a full refund.

is this more nonsence, and would i be gullable to believe this?

[stewardsons]

i really am unsure as i have been unable to get anything out of them, and i paid more than it said.

thing is there may be some truth in it as its a psp and nobody has any stck anywhere in the uk.

keep us posted on all corrispondence and i will do the same..

[Tomi88]

stewardsons, have you ever tried to chat with them on their site? maybe if you tried to see what was goin on with your order, you could find out if it is a scam or not, like if they tell you something different....

they are supposed to have fast delivery, and the woman said they had loads of psps in stock??

[stewardsons]

i have tried all day and my girlfriend and i have both been ringing all day today and yesterday, she left the chat open all afternoon and had no reply.

how many times have u tried the chat? i can never get anyone

[Tomi88]

i have talked to "laura" 3 times, and someone else once...

i just leave the chat box open and they usually reply within an hour or so...

but i do wonder if i really am talkin to "laura", and not fat dave or something...

if you cant get through, try sayin hello or something, even if it doesnt send because i think they can still see what you write..but that is just a guess...

[stewardsons]

so when have they said they will send it by? i would want to take a refund and order one from game or something but i cant get hold of them to refund me!

[Tomi88]

its suposed to be shipped by "the begining of next week"...

i want to cancel my order, but i have waited this long so im not sure...

why did you buy from this site? £172?

[stewardsons]

suppose we shoud just sit back and wait as you have had a response.

[mydv]

Why you people so stupid? We are busy at the moment cos people buy all our beautiful toys and we only have 2 clocks in our warehouse cupboard.

Please wait and we will send your goods to Nigeria Banko, be careful.

Sorry for wait in long queue.
Thank you please.

Admin

[concerned]

Why you people so stupid?

Why are you insulting members of our forum?

[weirdid]

When you guys purchased your items from MYDV, how did you pay ?.

If the item does not turn up on the date they gave you for delivery, mail them and ask for a refund, include this line of text in your mail, and CC the mail to another of your mail boxes.

"Time is of the essence, i require a full refund within 7 days"

If they fail to refund, then use the small claims court, its cheap and easy.


weird

[shaurz]

I ordered a digital camera from this site. They have charged my £7 more than advertised and in three week I have received nothing. I think I've been scammed... :head:

[stewardsons]

i have checked the site today and it has been updated and also the psp i now showing as out of stock si u cant order one.

still cant get through by phone or on chat

i really hope this isnt a scam and i have lost nearly £200

[jokach]

I am now taking action against them, tommorow i am going to telephone my bank and dispute the payment from my debit card. Also my girlfriends father has a contact at watchdog and i am following that up with her showing proof of purchase and emails sent to me from MyDV..


Great move breezey! This is an excellent way to stand for your rights, please keep us informed as to how you make out with this, I'm sure there are others who would be interested as well.

As I said in an earlier post, I urge you all to file complaints with the BBB and the IFCC (internet fraud complaint center), they can make a difference! And most importantly, get the word out of your experiences with this company so that others know who they are dealing with....

jokach

[redmanc2004]

Hi, I found you guys buy trying to find out if mydv is a scam, much to my annoyance I find this site that tells me it very well could be.
Anyway I have just phoned them and spoke to someone, didnt get his name but he sounded dutch, the line wasnt good though....
Anyway i said that I had been overcharged and that I was worried that they were taking my money and not sending a product out, when I told him of this he said that he would refund me the extra money (they took £8 more) said this was due to the fluctuation in the exchange rate!!?!?,
Anyway he then proceeded to ask me for my card details again to refund me, In the end i put my phone down on him as I was more wary about them taking more money off rather than putting it on again....he did say before I got to this point that it took a couple of days to process and then the product would be with me in the next 4 or 5 days...I have to admit I half believed him, but am I wrong to think that??

In the end I have put a claim in with my credit card company on the back of all that I have read and hope that one way or the other I will get the product or my money back..
I will keep you informed

[breezey]

at least i have seen one post from someone saying that they have actually got there order, which means they aint a scam there just totally incompetant...

i however wont be ordering from them again neither do i want the psp im just gona wait on my refund.

[weirdid]

Dont forget that as well as import tax, there is VAT @ 17.5% on top.

[websurfer03101]

Why you people so stupid? We are busy at the moment cos people buy all our beautiful toys and we only have 2 clocks in our warehouse cupboard.

Please wait and we will send your goods to Nigeria Banko, be careful.

Sorry for wait in long queue.
Thank you please.

Admin

I don't think a legit business would need to come here and see what people are saying about them.

I'm not the best speller in the world, but does anyone have a clue is to what this person is saying.

I doubt this is from mydv. If it is I feel sorry for you folks, because if they talk and act like that, it is definitely a scam.

[jokach]

at least i have seen one post from someone saying that they have actually got there order, which means they aint a scam there just totally incompetant...


Don't be fooled by this, alot of companies/people that run scams do pay towards some people just so that they take the exact opinion that you took. They believe if there are a few 'good' stories out there, they won't be considered a scam in the minds of consumers ........

jokach

[weirdid]

My understanding is that any item imported from the USA, with a value over £18, is subject to import duty, and VAT @ 17.5%, this is collected by DHL, Fedex, etc, who make a charge for collecting this tax.

I'm not sure its possible to pre-pay VAT.




weird

[agoodwin]

To websurfer03101,

Nobody from mydv has posted to this thread, it is obviously a wind up.

"Nigeria banko"? "Thank you please"? Err.... if you can't spot this as a joke I'd be worried. Not in the best taste mind you (or is that because I'm just still pis~#d off with this whole thing?!). (btw: nigeria banko is a reference to a classic scam email)

To stijn2,

Talk is cheap, see if you get your refund first before claiming anything about MyDV is "great for the consumer". These guys don't do things cheaper by the time you've added on the accidental 'extra charge' (which all orders seem to be affected by - doesn't look so accidental to me) and any import tax (which I hadn't even considered). They have disguised thier location, charged you more than invoiced, and nobody on THIS thread has got anything they've ordered! Market globalisation is fine by me as long as firm's are up front about it - so do you know if your cam would have come with a US plug? Or what region would other people's PSP's have been?

I'll say it again - if this is not a complete scam, its the worst, dodgiest company I've ever had the displeasure to deal with - avoid like the plague!

Tony

[breezey]

No email from them as yet, although i didnt phone them yesterday till around 4pm so ill leave it another couple hours if ive still heard nothing by then there in for it.

I will phone up and i aint putting the phone down untill they refunnd my money! if they can take it out that fast then they can put it back!.

I have never known a company that cant refund you on the spot, why should they have to email you first then refund you its total BS.

Im gona demand that i see my money in my account imediatly as im fed up of arsing around jumping through there stall tactic hoops.

[stijn2]

Tony I agree, in the best case its a very poorly run company and they pretending to be UK based, which is dodgy.

I called again today to confirm my order cancelation, spoke to the same person, she could find my details without a problem and she confirmed and told me I'd recieve an confirming email within 48hours. Which ever way, I don't think I'll lose out, my Credit card will refund me the money after 30 days. I won't pay any VAT to DHL, they'll just have to send it back.

I hadn't thought about the powerplug issue.

There is a real company behind MyDV, they haven't thought this trading model through properly yet.

As for your comment on all the negative feedback about MyDv. People with good feedback wouldn't bother to investigate any further are therefor unlikely to contribute to this discussion. This post can't be considered a full representation of their customer base.

Cheers,

Stijn

[breezey]

What are you working for them or something?

i phoned again just and the woman said yes sir your psp has been shipped to you and you should be receiving it in 2 0r 3 days......

IT was the saem woman i spoke to yesterday!!! she told me that same thing yesterday!! Then i said errr no i placed a refund with you in person yesterday i dont want my delivery!

oh then you should be receiving a confirmation email in about 2 days sir.....

what happened to 24 hours? oh well its been passed along im not the only department working on the orders so it will take sometime.

to which i said im getting frustrated with all these emails im not recieving and it apears to me your company isnt legitimate as u have seen a alot of customers with the same problem as me.. right now iv got 180 quid foating in limbo and no psp either..

" i understand sir but we have taken your money and be assured you will get it back and you will get a confirmation of that"

this is bs... i dont think ill ever see my money again. just keep waisting my phonebill asking for it and getting promises of emails untill they cut shop n run

[stijn2]

Breezey,

I understand your upset. No use to take it out on me. But, I think you'll get your money back, if you don't give yourself a heart attack before then.

The girl I spoke to said they'd 600 calls about Mydv since yesterday, no wonder she couldn't remember me in person. She was just about smart enough to help me, she didn't make this number up.

Cheers,

Stijn

[breezey]

Killers n victims! keep letting em dick you around n u get put to the bottom of the pile with the "not quite that pissed off to worry about yet"

i have been more than patient stij 3 weeks and nothing but stress to show for it kinda tests your patients how long you been waiting?

[stijn2]

Hope you get it sorted anyway, best of luck.

Cheers,

Stijn

[concerned]

at least i have seen one post from someone saying that they have actually got there order, which means they aint a scam there just totally incompetant...

That's not proof. Look at matrix sites. Some people get their items, but they are still scams.

[Tomi88]

even if this is a legit company, how is it that they have so many psp's in stock???

the woman told me that they had loads in stock, but yet other comapnys like amazon, and game do not have any? i have to wait 4 - 6 weeks to get my psp from amazon...

i think it is bs to be honest...

[breezey]

no refund yet gota give it 2 days... :( i seriously wish i never placed the order..

the woman on the phone to me yesterday said they had shipped over 200 psp's

[Kiano55]

Can anyone post if/when they have received a refund either through their bank or through MvDV? It's still unclear whether they are trying to be legit and incredibly incompetent or just scammers....

Kiano

[riggsy]

I am beginning to wonder myself if this company are legit or totally incompetent especially after cancelling my order yesterday due to being charged more than was advertised. This morning I received no confirmation as promised so I then contacted one of their customer service agents via the Live chat button on the website. The person I spoke to was most helpful compared to those on the telephone and promised that my card would be refunded in 24 hours, whether I believe him or not is another question? I have kept the full transcript of my online conversation and have asked my card company to monitor if the refund is made, if not by Saturday then Mastercard will be investigating.

[riggsy]

I have heard of various people eventually receiving their ordered goods but in general they have arrived weeks late and are usually of US spec. In my conversation with cust services the guy did say there had been recent problems especially with the PSP and that their systems had a major crash last week. In total I have spoke to 4 different cust service staff which leads me to believe they are possibly a legit company. The guy I spoke to today was most helpful and I'm just keeping my fingers crossed that my money will be refunded. I will let you all know of any further developments.

[kyd4200]

:( Im only 16 and dont really want to go ringinng up my debit card company...cant be bothered with all the fuss

:mad: think i'll just wait to see if i get it

[avago181]

:( Im only 16 and dont really want to go ringinng up my debit card company...cant be bothered with all the fuss

:mad: think i'll just wait to see if i get it

In my experience there is very little fuss involved nowadays. Can you find out if they have taken out the agreed amount or they have overcharged you?

[kyd4200]

In my experience there is very little fuss involved nowadays. Can you find out if they have taken out the agreed amount or they have overcharged you?
Theyve over charged me.
I had £212 in my account and im down to £28 :confused:

So if I ring up the company (halifax) what would I say to them?

[avago181]

Tell them you have been overcharged and that you have doubts about the company you purchased from. I have dealt with the Halifax on a similar issue and they were very helpful, don'texpect an instant refund, they have to wait a certain amount of time before they can refund debit card transactions. Try mydv first, the bank will probably ask if you have done that.

[kyd4200]

Ok thanks for the help:)
Im on the online chat with mydv now...still waiting to get through to an operator tho :(
Im going to ask why they overcharged and to give me a refund if that fails i'll ring up or email Halifax.

fffs all this for a blooming psp :rolleyes: i think i'll get it off ebay (as soon as I get the refund) :shake:

[Tomi88]

after speaking to them on the phone today, they said that my psp has actually been sent now, and that i should get it within a couple of days....

i no it could be bs, but i wil wait and see what happens, kos this DHL thing is apparently supposed to take a couple of days aswel...

[kyd4200]

after speaking to them on the phone today, they said that my psp has actually been sent now, and that i should get it within a couple of days....

i no it could be bs, but i wil wait and see what happens, kos this DHL thing is apparently supposed to take a couple of days aswel...
i dont know what to do now....either try and cancel or wait :/

still waiting on this live chat thing :head:

[Tomi88]

i dont know what to do now....either try and cancel or wait :/

still waiting on this live chat thing :head:

yeh i had to wiat for a couple of hours for that, but they have a phoneline now init....

i dnt wana tel u waht to do yeh, but it could be real.....i'l tel u if i get mine in a couple of days...

[breezey]

iv still had no confirmation email regarding my refund ill wait till tomo afternoon if i still aint had one ill phone them again...

[kyd4200]

WOW 3.5 hours waiting and just got through.
She said she's sent the cancellation request to the finance dept. and I should recieve a conformation e-mail in a few minutes which I doubt after reading this forum :(

EDIT: Ive uploaded the chat log if anyones interested :) I also got the conformation e-mail...going ok so far :applause:

[agoodwin]

Hi again,

I've just got the same 'confirmation' email as riggsy again from 'Christine'. If she is a real person and is dealing with all these refund requests she's going to be busy!

To Tomi88 - do you really want that PSP? It will likely be a US spec one which wont play the correct region discs and possibly have only a US style plug. If this doesn't bother you thats fine (it would me - but I think games will still play just not the UMD movies - not sure though). If it does, I suggest you open it when delivered, keep the DHL guy there while you do and if its not to your liking refuse to accept the delivery.

I'll post if the money actually goes back into the account because as I've said before, sending an email doesn't cost anything. I will say this though, with every passing communication I recieve it feels more like the actions of a totally incompetent and slightly dodgy company (for disguising their location and overcharging people) than a total scam ('touches wood').

Tony

[lex20000]

i just had this thread pointed out to me over on moneysavingexpert, just to let you know i recieved my psp from mydv.co.uk yesterday.so there is light at the end of the tunnel. they did send me an american version and charged me £8 to much, but at least i've got it.

hope this helps

andy :)

[bumblekitten]

Hi there, i ordered a camera from mydv on the 4th - anyway i called them today and had a lengthy conversation with a guy who sounded indian, with a name called Robert Miller, dodgy. But he did have my details on his system, said i would get it in 7-10 days, that their systems have been down hence difficulties in contacting them. I told them i was overcharged, they said it was because of the currency fluctuations but i would be refunded the difference.

Fingers crossed

[Tomi88]

Hi again,

I've just got the same 'confirmation' email as riggsy again from 'Christine'. If she is a real person and is dealing with all these refund requests she's going to be busy!

To Tomi88 - do you really want that PSP? It will likely be a US spec one which wont play the correct region discs and possibly have only a US style plug. If this doesn't bother you thats fine (it would me - but I think games will still play just not the UMD movies - not sure though). If it does, I suggest you open it when delivered, keep the DHL guy there while you do and if its not to your liking refuse to accept the delivery.

I'll post if the money actually goes back into the account because as I've said before, sending an email doesn't cost anything. I will say this though, with every passing communication I recieve it feels more like the actions of a totally incompetent and slightly dodgy company (for disguising their location and overcharging people) than a total scam ('touches wood').

Tony


no, i wouldnt be happy wiv a US one but the lady on the phone said that the us one is £169, and the uk one is £172, and that they where sending the UK one, so i hope this wasnt a lie....

but now that i read that Lex20000 has a US region psp, i dunno...i wouldnt really be happy with one...

im not sure if it has already been mentiontioned, but they charge like £12 because of the currency rates of something, and they should give that back to you....

[Tomi88]

also, if they are sending US versions, does this mean that all this time would have wasted waiting for the psp to be released in the UK, when it has been released in the US for ages? :head:

[breezey]

ok after waiting about 30 mins for live chat support i finnaly got through and spoke to the most helpfull person yet! laura! she told me i could go ahead with the refund ... or they would refund the overcharge and give me ten pound compensation, she then assured me my deilvery was on its way gave me my tracking number and said this saturday if not then monday it will be arriving

i asked her about the american issues with the psp she assured me it will play all games no problem and the dvd region is 2 (uk) so the only problem with it will be the plug i will have to buy an adapter for ... she even gave me a price about 2 english pounds :D

the compnay isnt fake they just have been starting up poorly i think, so then :bow: to the psp i have had the confirmation email of the overcharge refund and the 10 quid compensation, all in all now im a happy chappy! bout friikkin time too!

[Tomi88]

breezy....that is well good man...

so is the psp a US version, or UK?

[breezey]

well i think its a bit of both the way she described it, first off doesnt matter what games you buy from wherever psp will play them, seccond she told me the region would be 2 which is uk region for films dvd umd etc...

only prob is the plug is us, so a small adapter plug is all you will need :applause:

[Tomi88]

that is wicked man, if it plays the games then thats ok with me, i dnt mind about the plug... :D

well lets just see if we get them first...(fingers crossed)

[breezey]

Indeed but think about it... they have given me my dhl tracking number i used it and found that its been track logged twice which means.. HEY!! its on its way so there no disputing ill get mine its more a matter of when

[Blinkme]

Don't mention mydv to me! I've had a the same problems as everyone else. Waited 3 weeks for delivery of my psp. Surprise! nothing. I have e-mailed mydv and cancelled my order. No reply yet though. Contacted my credit card company(mastercard. tesco)They were very understanding and say that there will be no problem getting my money back. Good luck to anyone having the same problems.

Don't touch mydv with a ten foot barge pole!!!


But to touch them with a cricket bat (oh thats right there American) i mean a baseball bat.

[Tomi88]

really?!?
when did you order ur psp man?

[breezey]

i wana personally thank this site and everyone whos posted and listened to what we have all had to say, woulda probably got to the end of my teather alot faster if i didnt know others were in the same boat and we were all just waiting and hoping.

so cheers peeps and cheers site handlers :applause:

[avago181]

i wana personally thank this site and everyone whos posted and listened to what we have all had to say, woulda probably got to the end of my teather alot faster if i didnt know others were in the same boat and we were all just waiting and hoping.

so cheers peeps and cheers site handlers :applause:

Breezy, you can be assured of getting advice on matrixwatch, i really hope you do not have to use us again, unless you can help out others who have been in a sisilar situation.
There is still something that worries me about mydv. I run a very small business, but have worked for large companies. I offer a no quibbles refund policy, mydv are offering refunds when they claim the item has been sent. I offer refunds when the customer returns the product. If they give a refund then you receive the product, surely you can deny ever getting it, and you have a psp or whatever for free. Doesn't add up to me, maybe i am just an old cynic.

[agoodwin]

While it is true that it is only UMD movies which are region coded at present and not the games, there is nothing to say that this won't change in the future if piracy becomes an issue (Sony reserves this right). Furthermore, the US version IS region 1, whilst UK and Jap models are region 2.

What kind of dodgy PSP is region 2 with a US plug? I hope it all works out ok for you breezy but its more likely Laura doesn't know what she's on about.

Of course you can rip any of your current DVD's into MPEG4 and stick them on the PSP's Memory Stick with the correct PC and PSP software.

What I really wanted to say was that would you have bought from myDV if you knew all this? It is not explained at the time of purchase (jn fact they actively hide this information) and it flys in the face of the Consumer Protection (Distance Selling) Regulations 2000. They aren't cheaper than elsewhere because they don't have UK stock and then they overcharge you so their products actually become more expensive than the UK version you originally wanted! Lets hope we actually get our refunds including the overcharge (or the products if you are still hanging on for those!).

I agree with breezy though, big thanks to the mods, matrixwatch and all the people posting here!

[kyd4200]

Breezy did you get the refund then?

[breezey]

Ok i get home today to a nice yet not nice sorry we missed you note, nice in the fact i know i got it now tuesday :D not nice as in they missed me the first time.

they do sell it cheaper agoodwin, i have been refunded the overcharge ammount which brought it back down to 72.95 with no pnp charges and to top it off refunded 10 quid for the hassle i been through so in reality i only paid 162 for the psp :P

got the confirmation email last night about my refunded 20 quid just gota wait 4-5 days for the money to show on an account YAY!!! happy bunny

oh and regarding the region issue i double checked with her after she told me that about it being region 2 and have saved the conversation we had. im sure it's all in the software of what region it is anyway they just set a bunch of us psp's to region 2 for uk shipping as they advertise in the uk not sure bout that but it seems ok to me.

[Tomi88]

i got my psp today, but the instructions are in japanese, and its a different country plug..... :weep:

[breezey]

Dont worry tommy all you need to do is buy a plug adapter you can get one from any hardware store like b n q or i dont know what there is where u live :S ask someone about it they dont cost much

[Tomi88]

Dont worry tommy all you need to do is buy a plug adapter you can get one from any hardware store like b n q or i dont know what there is where u live :S ask someone about it they dont cost much

im not really worried about the plug, its the psp im worried about, and all this region stuff??!?!!....if its japanese then will it play uk games?

what are the diiferent regions? :confused:

[agoodwin]

This is turning into a bit of a PSP thread, there are better sources of PSP info out there Tomi88.

My two cents is this - it doesn't matter what region your PSP is if you are playing games. The PSP is region free when it comes to gaming. To quote Sony - "games purchased anywhere in the world will run on any PlayStation Portable".

Its movies on the UMD discs which are region coded and will only work on the PSP's which are from that region. As far as I'm aware non of the software hacks have sucessfully and perminantly changed a PSP's region allowing playback of other region's UMD movies (but they are working on it, as you would expect, so apologies if I'm not 100% up to date here).

Japenese and UK PSPs are region 2. US is region 1. Aus is region 4.

And don't be fooled by the free Spiderman UMD you get with it that says R2&4 on the box, then putting it in your R1 PSP and finding it works - its a special region free promo one!

To apply any hombrew software (ie. umd emulators) you first need to roll back the firmware version from 2.0 to 1.5 but there are definately better places find info on doing that than here.

Tony

[lex20000]

just to let you know the psp i had, was region 2 with a american 2 pin plug. so it is a bit of both. all you have to do with the lead is use one off a hifi or stereo with the same shape end, as the charger (voltage converter) is 100volt to 240volt so it will work in both countries fine :) . still not had any reply about my overcharge refund yet :shake:i just did a search on google to find out the regions and region 2 is the uk, so there shoud be no problems with it playing movies or games

[kyd4200]

Grrrr ..... i requested a refund yesterday and got a conformation e-mail and now ive just got another e-mail saying that my PSP has been shipped.. what should I do? :(

[weirdid]

Wait, see if your item arrives.

[breezey]

there u have it then region two with a us plug, that will suit me fine :P do they all get shipped with spiderman umd for free agoodwin?? didnt know that?

[agoodwin]

Go to www.yourpsp.com "Sony are offering a free Spiderman 2 UMD for all those new PSP buyers in the UK".

http://forums.bit-tech.net/showthread.php?t=99138

So no not shipped with, but a mail-in rebate of sorts.

Good to know you guys are getting a region 2 psp, but with a US plug? Some kind of mutant PSP? Are u sure that plug isn't a Japenese one and they are just Jap PSPs? Not that it matters.

What I'm more concerned about is - has anyone actually recieved their money (be it the full refund or the overcharge) back into their accounts (not just an email promising so)?

Tony

[cornwallval]

How have you got on ? I have just posted a new thread about Mydv due to the same problems over a digital camers. Please let me know.
Thanks - Val

[riggsy]

I have received an email stating that my refund had been processed on Thursday and that I should allow 5 working days before it shows up on my statement, still not that hopeful of getting my money back.

[breezey]

well i have got the psp for certain cuz i missed the delivery and set it back up for tuesday coming. the refund email i have also but havnt seen signs of it yet on my statement, although i dont think that its been 5 days yet so....

we shall see

[bumblekitten]

I called the number you find on the bottom of your invoice, not the one on their website, and someone called Lisa answered. She took my details for a refund and said i would get a confirmation email within 3-4 days. Then it would take another 4-5 days for the refund. Sounds feasible i guess.

Did your email take that long by any chance ?

Cheers Em

[stijn2]

Good on you Breezey. Glad its landed on it feet.

I've today recieved the same email with a confirmation of the refund for the full purchase price minus £0.20 (??), saying: "We have processed a credit to your account for the amount of", fingers crossed.

Cheers,

Stijn

[Paolo]

I have just become a member to make this post.

My daughter has received her ipod from mydv.

She ordered it on 15th September. There was no news from them for along time she tried phoning, number was working at that time but they just kept her on hold most of the time. She sent few emails to which there was no reply. I was worried she had given her money to a scam company and lost her money as she had paid by a debit card and not a credit card.

I did bit of search on google and came across this thread, in this forum, and it more or less confirmed what i thought I knew.

Then she suddenly got an email from mydv with a DHL number. When i came home on 12th October, there was a card from DHL of attempted delivery. i phone and rescheduled the delivery and the ipod was delivered on 14th October.

DHL number is 7689672933, you can still see the tracking details on DHL site at www.dhl.co.uk

Question is, was she just very, very lucky or will everyone get what they ordered and the company is very inefficient.

I hope everyone will get their goods.

Paolo

[breezey]

my psp should be arriving tomo as i set up with dhl, allready bought virtua tennis :P

cant wait to get my grubby mitts on it still no refund yet but it should be in there by tommorow night i hope.

i think our comments on it being a scam are unfair but as paolo said they are inneficient

[stijn2]

MyDv is also misleading and deceiving, in that the website appears to be of a UK based company, UK URL, a (Fake) London address, UK phone number. And they illegally overcharge peoples cards, what ever the excuse may be.

Also their CS makes a lot of empty promises, even though they are nice people just doing a job, they have no insight into the wheeling and dealing of MyDv. The CS is outsourced to Nepcodirect in Boston (Which one?). All the CS desk has, to work with, is an E-mail address to forward customer inquiries on.

Their website hosting is also outsourced to http://www.datapipe.com/, in NY US.


If I could I would suggest getting the MyDv site would be shut down, to protect other unsuspecting consumers. But I don’t how to, other then launching a sort of DOS attack of some kind, (not serious ok?) ;-)

[Kiano55]

Has anyone actually got their refund from MyDV yet? I've got an email saying my refund has been processed, but still nothing on my CC.

Kiano

[agoodwin]

Well a refund of sorts, this company is an absolute joke, but not a total scam!

I (well my girlfriend) was invoiced for £219.99, charged £235.08 and then refunded £212.33!

It has taken 10 days to get this refund but at least we are getting there.

Now I suspect it will require more telephone calls, emails and another 10 days to get the last £22.75 we are owed. Its probably not worth the stress of it now but its the principle at stake.

I will let you know if I get the last bit back.

P.s. The credit went straight back into her current account as she used her debit card, it may well take longer to show on your credit card. The refund was shown as coming from 'NEPCO' - as I mentioned in a previous post, the firm behind the 3 websites.

Still - AVOID THIS COMPANY! And good luck to everyone else.

Tony

[breezey]

MY psp has indeed arrived had to go get an adapter to charge it tho as the plug wasnt english, still waiting for my refund they better get it right

[agoodwin]

Well I just phoned them again and spoke to an Indian guy called 'Robert'.

I told him what had happened and he has passed this on to their 'processing department'. It seems they have no way of telling how much they've overcharged you by or how much they have under-refunded you! This is the poorest operation I've ever come across.

I worked out how much I was still owed and he just agreed with me, seemingly without being able to check it, it could have been any random amount I just made up.

He said the same 'exchange rate fluctuation' has affected the refund which was the problem with the overcharge in the first place. I am now thinking that the last £22.75 they need to refund will be 'affected' in this way too. I bet we only get something like £21 back, so it will end up costing us money, if not a great deal.

Anyway it'll be another week before we get that back, so I'll let you know when we do.

Tony

[Harpo]

I agree with Stijn2, Mydv are misleading their customers. I ordered a digital camera from MyDV.co.uk on Saturday for £114.99 and got charged £122.58. It took several phone calls to get them to cancel the order and I am now waiting for the refund – fingers crossed.

I am really annoyed that they don’t explain that the UK price is an estimate that can vary according to your credit cards exchange rate. Why don’t they quote the prices in dollars? It is so underhand, had I known that the products were imported from the US and that I was going to be charged in this way I would have never placed the order.

Has anyone contacted trading standards in the UK about this company? I am sure they are not operating in the spirit of the Consumer Act but as they are not a UK based company will it apply to them?

They can be reported to www. Econsumer.gov. It’s an international consumer complaint database maintained by the US Federal Trade Commission. The information is used to help the authorities to crack down on dishonest internet traders in the future and can be accessed by participating government law enforcement agencies.

[riggsy]

Still waiting for my refund to appear on my statement(they have untilk Thursday), I will keep you guys posted.

[jokach]

Has anyone contacted trading standards in the UK about this company? I am sure they are not operating in the spirit of the Consumer Act but as they are not a UK based company will it apply to them?


I certainly hope that someone will step up and report this company to the trading standards in both the UK and to the appropriate officials in the US as well. Since the company is trading in the UK, but seems to be physically located in the US (according to their host and domain information), i'm not really sure what they are really up to.

Check out these links: http://www.matrixwatch.org/modules.php?name=Content&file=viewarticle&id=10
primarily the IFCC, FTC and BBB for anybody in the USA...

jokach

[waffle]

Hi there everyone

I'm going through the same things with this "company' as the rest of you.

I put my order in for a digital cam, noticed the extra cost,got the same reply you all did but it was credited back to my account the next day.

I was told via the chatroom my order would be dispatched on the 10th oct and would arrive at my doorstep by the end of the week. Of coarse it didn't so i sent e-mails on sunday and monday, we all know now they don't reply to these. I phoned on tuesday to be told they've had to re-order it due to it being out of stock and that i would be sent an e-mail in 4 days giving me a new dispatch date.
Now the chatroom is down.
I'm probably going to request a refund so i'll keep you informed.
Hope you all get whats owed to soon


regards
waffle

p.s BREEZEY- did you get charged any extra when your psp was delivered?

[breezey]

my refund has been put into my account now, i have my psp. also i wasnt charged any extra when it was delivered no :) im all good now.


hope everything works out well for the rest of you! :applause:

[stijn2]

Harpo. Once I've recieved my refund I will list Mydv on the sites you've pointed out. However, all it takes ,for these guys, is a quick rebrand and their back in bussiness. If anything comes from my enlistment, in the first place. But it will hopefully stall them for a short while, and maybe make them re-think there bussiness model.

[riggsy]

Well I finally received my refund today of £221.17, not quite the £230.56 originally deducted from my card but I'm just glad to recoup most of my money to be honest, I will treat it as a lesson learned. Perhaps they are a legit company after all but their operation is a joke, also the fact that they are basically conning UK customers into thinking mydv are based in the UK should not be allowed to continue. I have reported the compnay to watchdog and a couple of the US organisations and would suggest you all do the same, mydv should not be allowed to continue trading in the manner they are doing at the moment.
Good luck with the orders/refunds everyone.

[BrassedOff]

Well... have I got a lot to say on this. Please help me and many others by following what I have done so far. I think I'm probably a bit more f****d off about this than most as I'm set to lose over £900. :weep: I have called the company everyday since they over charged me (10th October) and am yet to recieve any money back or even an email confirming so. I started to get a bit worried and so did some research (in future I'll do that first!) bringing me to sites such as this. I then decided to cancel the order completely.

I have now managed to get a response from Mr Jeremy Paradies who is apparantly the President. I have his address and the address for Nepco who are responsible for:

www.nepine.co.uk
www.gardenready.co.uk

The addresses are:

97 Anderer Lane
West Roxbury,
MA, 02132
email - jparadies@nepcodirect.com

Company Address:

NEPCO LP
681 Main Street Office
2-17 Waltham
MA
02451

I was told today by a so called manager to 'send a copy of my statement'. I don't think so. He said 'not to worry you will get a full refund of £899.95 in 3-4 days'. Pah! 'Full'? I was charged £961.60!

I have spoken to Laura, Ashley, Richard... all of whom didn't have a record of the fact that I'd cancelled the order or asked for a refund. That was when I decided to contact Mr Paradies of Nepco. I told him I will get the money back no matter what I have to do and that like me many people think the company is fraudulant. I got the following response:

'I am sorry to hear you are having problems with your order I can assure you we are not a fraudulent company. What is a phone number you can be reached at I will give you a call shortly.

Thanks,
Jeremy Paradies
President
MyDV
978-549-3653'

I haven't had the call yet. :head: I would recommend you email all these addresses - bombarding them may be the only way;-

inquiries@mydv.co.uk
order.review@mydv.co.uk
smccorison@nepcodirect.com
jparadies@nepcodirect.com
mmanikian@nepcodirect.com

Let me know if you have any further info or would like any more from me.

Good luck to all.

[stijn2]

All,

I recieve my refund today. £184.07 against the original charged £188.90. Same story.

BrassedOff, my suggestion would be to maybe not rock the boat to much at this stage and let them go through their refund process. Up till now, everybody here seems to have recieved a refund, more of less two weeks after having asked for it. One week for the CS to pass it through to Nepco en one week for the bank to credit it. This seems to be the minimum it will take for them.

How did you find out the owners address?

Ta,

[weirdid]

Just do a "whois" on each of the companies, and all the info is there.

[Kiano55]

Hi Guys,

I received my refund today of £168.61 ($303.40 USD), when they charged me £184.62 ($316.50 USD) which is a £16.01 difference :(

Notice that irrespective of exchange rates, they've actually tried to refund a different USD amount...Dodgy with a capital D.

I'll be trying to get this back as well.

Kiano

[waffle]

Hi everyone

Requested a refund today and have been told i should receive it in 5-7 business days. I asked for e-mail confirmation and they told me they didn't have my address on their records even though they've sent me one before.


:head: :head: :head: :head: :head: :head: :head:

regards
waffle

[jonno1955]

Received my PSP today.Better late than never. Waited over a month.Japanese version. Will need to buy an adaptor for the plug. Works fine. My only worry is the warranty. My PSP should not have been sold outside of Japan. Dodgy!!
Have been charged more than quoted,about £15. :)

[stijn2]

Yep, I C, I'd only used Whois for ip addresses in the past. Works a treat with domain names. Thanks.

[bumblekitten]

I got an email confirmation today after 5 days waiting ,from Christine. But it states for the original amount, bet you they refund me less the £18 overcharge

[BrassedOff]

After sending an email to Mr J Paradies I did get a call from him! He said he was very sorry for the problems - he can assure me they are not fraudulent and that he has spoken to his customer services manager who in fact did email me. I have a bank transaction number to check by because apparantly the money should be paid by the end of today. We'll see. I'm doubtful. However this is the best and quickest response so far from MYDV.

[sneekysneeky]

Hello, I almost bought a product from Mydv.co.uk. I say nearly, but as I was sa around waiting for the operator to just bloody talk to me I did a search in Google and fund this thread.

I'm sorry it's so big, but I suggest and newcomers read this! It's worth it. You'll be interested to see her final answer to my constant questioning!!!

I will not be placing an order with Mydv.co.uk.

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are not currently in a chat session.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationYou are now chatting with 'Tanya'
David: Hello Tanya
Tanya: Thank you for contacting mydv.co.uk, how can I help you today?
Tanya: Welcome to our live chat service, allow me to introduce myself as your chat representative.
David: Can you please confirm that you have this product in stock currently "SanDisk SDMSPDH-2048-901 Ultra II Memory Stick Duo Pro 2GB"
David: Are you there
Tanya: Yes sir just moment
Tanya: Please give me a moment to look that information up for you.
David: Thanks
David: Sorry to rush you, but is this likely to take sometime as I will need to leave soon?
Tanya: No problem... we have it in stock...
Tanya: you will receive the product in 7-10 days from the date of order...
David: How long will delivery take? And may I ask how many you have in stock as I would like to purchase a few.
David: Again, sorry to sound like a sceptic but is it guaranteed to be delivered within 7 working days, as some other websites are claiming the same, but don't actually stock the item and will sourcing them elsewhere - and as far as I know everyone is currently out of stock?
Tanya: We are a US based company....
Tanya: Wer ship them out from Boston...
David: Do you know how many you have in stock?
David: Also, I noticed a coupon section on the web page, how would one go about getting a discount coupon?
Tanya: I do not have the numbers with me...You can go ahead and place your order with us and we will have them deliverd within the said time...
David: Guranteed?
Tanya: Delivery within 7-10days.
David: Also, I noticed a coupon section on the web page, how would one go about getting a discount coupon?
David: ?
David: Are you still there...
David: Tanya?
David: Have you gone to make a coffee or something?
David: Is this even a liveperson chat? Can you please answer my question.
Tanya: Thank you for waiting.
Tanya: My apologies...
Tanya: The discount coupons are issued to customers when there is a promotion
David: Ah right. Well whilst you had me waiting I did a search in Google and I'm a little concern about some bad things being said about Mydv. Do you charge $ or £?
Tanya: $ sir as we are a US based company...
David: Hmmmm, then how can I be guaranteed that th £ price you advertise is what I get charged. What about the echange rate that cahnges on a daily basis?
Tanya: Sometimes there is a possibility that you may be charged a little less or a little more...
Tanya: However, once brought to our notice, no questions asked....
Tanya: We will refund your money.
David: Right thanks, I do have to say though that I'm on a website that I found through Google , namely MATRIXWATCH.ORG and the more I read the more I'm getting less confident about placing an order with mydv? Are things really as bad as all of these customers are claiming?
Tanya: I do not have any information as to what this site has...
Tanya: All I know is that we ship out 3000 units a week and we have a long list of satisfied customers..
David: Claims such as delivery time taking over a month after the order is placed and refunds being less than what you charged in the first place. Also, how many of those units a week go to the UK. I'm not trying to bitch at you, but you must understand my concern.
Tanya: 90% of our customers are from the UK.
David: Incidentally, can you tell me what the charge will be for these memory cards will be in US$?
Tanya: I do not know that.... We have our prices in GBP and its the bank which makes the transactions...
Tanya: They convert it in to USD
Tanya: sometimes, you are charged less... sometimes more...
David: Well accoding to that website you charge it in US$ and the bank charges you in GB£, so that's the other way around? If you charge in the price it states and then how could I possibly get charged more or less?
Tanya: No one puts that on a web site when they are charged less... no one takes a comment off a website when they get their money back...
Tanya: Thats because of a currency fluctuation.
David: So, saying that then you must surely know how much I will be charged in US$ for it to change when I get charged in GB£?
Tanya: No.. we tell our bank the amount that has to come out of your bank is XXX in GBP...
Tanya: They convert it into USD and put the money into our account in USD.
David: So how could it sometimes be more or less then if you tell the bank to charge me a set oamount in GB£
Tanya: Because the USD and the GBP keeps fluctuating in the international currency market...
David: So surely the price on your website is incorrect and is subject to exchange rates?
Tanya: However we will make a full refund in that case...
Tanya: Is there anything else I can help you with today?
David: I need you to please help me understand why the price isn't what it states before I place my order?
Tanya: The information I have given you is all I know.
Tanya: Is there anything else I can help you with today?
David: If the price that is on your site is in GBP and that is what you charge then logically it's impossible to change, unless of course the price you need to meet (charge) is in fact in USD???
Tanya: You can go ahead and place your order...
David: The refund you make, is that the FULL refund to match the initial charge or is it a refund of USD converted into GBP, in which case I could loose some money?
Tanya: If you are charged extra.....We will go ahead and refund that amount.
Tanya: The amount that you are overcharged would be refunded.
Tanya: We are talking about a 1% -3% overcharge.
David: Okay, you have been very helpfull. Thank you. If you could then please confirm that the price you charge is in GBP and the price you charge is what is stated on the website then I'm happy. As if that's the case then I couldn't possibly be overcharged or undercharged?
Tanya: There is a possibility of an overcharge or undercharge..
David: This is the only thing I don't understand?
Tanya: If overcharged....you will receive a full refund
David: If there may be an overcharge or undercharge, then the initial price must be in USD in order for the GBP to meet it, correct?
Tanya: I have given you all the information I have....
Tanya: Is there anything else I can help you with today?
David: Why can't you commit an answer to that question, I feel like you're trying to just get rid of me now?
Tanya: Sir... would you like to place an order with us?
David: If you answer my question I will.
Tanya: The amount quoted on the site is all that you will be charged..
David: So how can there be an overcharge or undercharge?
Tanya: If there happens to be an overcharge, We will refund the amount.
David: Please just answer what I'm actually asking you.
Tanya: I do not know the answer to that question
David: Okay, fair enough. Thanks for helping. I'm sorry if I sounded rude.
Tanya: You are welcome. Please let us know if there is anything else we can help you with in the future.
Tanya: Have a nice day.
David: Okay I will, thanks again Tanya. :)

[mft4]

I am so sorry i didnt see this thread yesterday before i ordered a digital camera,I have now emailed them requesting a refund,I wont hold my breath tho looks like i am in for a lot of hair pulling out time.I will let you know if i have any look.I doubt it especially as i used a debit card.

[mft4]

just spoke to tanya on the web site here is the transcript
Tanya: Welcome to our live chat service, allow me to introduce myself as your chat representative.
mark : hello
mark : i would like to cancel my order
mark : Order id: #****
Tanya: Can I have your order ID please?
mark : I was unaware you were based in the usa
mark : are you there?
Tanya: Please give me a moment to look that information up for you.
mark : ok
Tanya: When did you place the order?
mark : last night
Tanya: ok..
mark : Order id: #**** Order date: 21-10-2005 22:17:45
Tanya: We are based the in the USA.
mark : I know now but there is no notice of this on your web site
Tanya: My apologies...However we deliver the products in 7-10 days.
mark : I would rather cancel and recieve a full refund please
Tanya: Ok sir,
Tanya: Whats your email address?

Tanya: Ok we will refund the entire amount in 3 business days.
mark : can i have a confirmation email?
Tanya: You would get it on Monday or Tuesday
mark : i have read on a forum of it taking 2 weeks for a refund i hope this will not be the case
Tanya: No it will not be so... Three days is all it takes.
mark : ok tanya I am trusting you thank you for dealing with my request and i hope i dont have to talk to you agin
Tanya: You are welcome. Please let us know if there is anything else we can help you with in the future.
mark : ok thank you and goodbye
Tanya: Thank you for chatting. Good-bye.

[grayson]

I purchased 2 PSPs it cost £339 and was charged £365 and its been 3 weeks now I purchased with my visa and have a barclays additions account. My question is if i dont recieve my goods will i get any compensation from my bank. Many thanks and hello to you all

[BrassedOff]

Well... at last I got a refund. But it's £90 less than what I actually paid!!!!! Not happy. Have sent another 3 emails to Max Manikian who is supposed to be the Customer Service manager (and who Jeremy Paradies, President, told me to deal with). Have so far had no response in two days from him even tho he said he would refund the differnce immediately. So have forwarded my email to Mr Paradies - so far nothing. I suppose he's very busy with his incredibly successful business. What a joke.

[weirdid]

grayson,

Yes, if they dont refund then you can make a claim from your CC company, its quite easy to do.
In the UK the Credit company is classed as a "joint seller" and has to refund in full if you dont receive your goods.



weird

[grayson]

Thanks thats made me feel a bit better :)

[agoodwin]

Situation update:

Still not got back the final £22 which was missing from our "Full Refund". Plus no email to confirm this will be happening as promised. Is this how they make their money, by never giving this final bit back?

On a connected note, I ordered the same camera I cancelled from mydv from buyacamera.co.uk, they were £12 more than the "stated" price on mydv of £219.99 (though when u take into account the overcharge of mydv they were £3 cheaper!). However, they ARE actually based in the UK and offer next day delivery for that price and were an absolute pleasure to deal with. So if you are thinking of risking it with mydv because they do something you want £10 cheaper - DON'T, it'll take ages to arrive and be US spec.

Tony

[grayson]

I rang my bank and they say if youve been overcharged they can get the money back from the companys merchant banker

[The Orm]

Hi just thought i would post this message of hope.I ordered my PSP on the 3rd of october and it has finally been delivered today the 24th october.So there may be hope for some of you guys after all.I must admit that i will not be dealing with these people anymore though.

[kyd4200]

Hi just want to update people:
I got my refund the other day, however £13 short. I've e-mailed them in the hope to get that back.
So it seems that after everyone's replies that mydv is not a scam

**May be a mod or the thread creator should write in the first post that it is'nt actually a scam, because if any one new who has just ordered something new of mydv find this site and briefly skims through the first page (like I did :p ) they won't end up cancelling their order - which I am regretting doing now :head: **

cheers

[avago181]

Mydv overcharges its customers, takes an unreasonable amount of time to partially refund them, portrays itself as a UK company, which it isn't,and sends out US/Japanese spec. products without stating this.
I think we will leave it as it is. You are of course welcome to advise people it is a legitimate company with sound business practices and ethics.

[breezey]

just had quite a funny thought.... A website that reports scams and stuff .... and above the forrum an advertisement for hypnosis :D

[BrassedOff]

Ok. Got a response from a stroppy Max - who said he didn't reply as I sent the email to him on a Sunday! Was actually a Saturday but never mind... apparantly he has issued a refund of £100 which he hope will cover the extra £90 i didn't get on the last one. He told me not to make any hasty accusations! Cheek. I think he thinks he's doing me a favour! Anyway...

There is hope. I'd cancel an order just because I wouldn't want this totally useless comany to have my money. You just have to be very persistant to get your refund. Keep on at them and they'll eventually get p***ed off with you enough to deal with you quicker!

[breezey]

that was exactly my attitude towards my situation brassedoff!! If you let anyone in this world dick you around they will do it all the more.

you gota put your foot down the minute they start. Firm but fair after all its them thats made the mistakes not u. :nono:

[grayson]

I keep asking for the money back they over charged me and they want a copy of my bank statement, is that safe or should i let the visa company get the money back. Thanks

[breezey]

well for a start i never had to send them any bank statement or any form of proof for all that matter!

all i said to them was hey you have overcharged my by blah blah, and the woman said thats fine we will refund you the difference asap.

[avago181]

I keep asking for the money back they over charged me and they want a copy of my bank statement, is that safe or should i let the visa company get the money back. Thanks

I wouldn't send them any personal financial details, file a claim through your bank/credit card company.

[agoodwin]

Update: Got this email today, asking (as with grayson) for a copy of our bank statement. We've already recieved most of our refund back no questions asked and now they are 'suspicious' over the last £20 which they failed to refund. Surely if I blank out all the personal details it would be ok to send yeah? I'm thinking of just copying and pasting the actual transaction from my online banking statement, not sending the whole thing.

...........

Dear ****,

Thanks for your phone call.
We apologize for this discrepency on your credit card and will reimburse you the difference. This was caused by the onversion rates applied when your order was processed.
Because we are an american based company, our transactions are done in US dollars, then converted to pounds and taken from your account. We give the customers a 1.5% price cusion to try and account for the ever changing exchange rate. However, as is the case in your situation, sometimes the conversion falls outside of this percent range and you, as the customer are charged more than we listed.
We realize that this does happen, however it is unfortunately inevitable.

We will reimburse your account for the amount of the overcharge immediately with our apologies. Since the amount you were mentioning is unusually high, I would need a copy of that part of you credit card statement, where it actually shows, how much money we have taken from your account. You can send it to us as an e-mail attachment or as a fax.

Please forward your attachment to:

order.review@mydv.co.uk

Otherwise, fax your statement to the number below:

FAX: 001 (781) 893-3037


Be advised these refunds can take up to 5 business days to appear on your creditcard statement.

Please let us know if there is anything else we can do for you.

Thank you for your business,


Christine
MyDV Customer Care
inquiries@mydv.co.uk
Telephone(UK): 0207 669 4292

....................

What you guys think, keep in mind that we've paid on a debit card not a credit card and they have already refunded us most of the money?

Tony

[mercinary]

I would not send them a bank statement. They charged you, and THEY should have a record of what they charged you!!!!

20 pounds is not worth giving up your bank info over.

-Merc

[agoodwin]

I hear what you are saying but its a matter of principle, I'm going to get every last penny back and I have told them so. I would never send my 'bank details' mercinary, what I'm sending is a copy of the relevant transactions copied from my online banking 'statement' into a word document and then turned into a pdf file. The only information this contains is my name, which they already have, and the relevant transactions like this:

Date____________Transaction______Money_Out__Money_ In____Balance

18/10/2005______Card_Purchase_______________£212.33____ _£599.50
________________REFUND
________________NEPCO

.......more transactions in between............

11/10/2005______Card_Purchase___-£235.08________________£272.17
________________MYDV
________________UNITED_STATES

They can garner no futher personal details or access to my account from this can they?

They charged you, and THEY should have a record of what they charged you!!!!
They don't have a record because they are a joke of a company! They said this in their email "We give the customers a 1.5% price cusion to try and account for the ever changing exchange rate." and I've been told it on the phone - they claim they have no idea how much actually comes out of the end customer's bank. Basically if the refund you ask for sounds about right to them they'll pay it but ask for proof if its "unusually high".

I especially love the standard "Please let us know if there is anything else we can do for you." at the end of their email to which I've replied:

Yes there are a few things you can do for me:

1) State clearly on your website (inc nepine and gardenready) that you
are a US based company.

2) State clearly that the amount will be charged in US dollars and is
subject to exchange rate fluctuations.

3) State clearly that your products will be shipped from the US and
may be of US specification.

Give the consumers the information they deserve to make an informed choice.
:evil:

Tony

[BrassedOff]

I got asked to send my statement too but all I did was copy and paste the transaction details into an email. My refund was £90 less than I was charged! And apparantly I should be getting that back in a day or so. Keep on being persistant. You'll get ther. BUT.. I think we have all learnt our lesson.. RESEARCH FIRST! Never again will I jump in and buy anything with out check the co. out first.

[BrassedOff]

By the way... the response I got when sending my transaction details (no bank info included) was 'thank you for sending us the scanned bank statement'

So they definately do not need you to send one! Just send them an email of the amounts debited.

[mft4]

Well the 3 days are up that tanya said it would take to get my refund, and guess what?, yep no refund.I have sent about 10 emails and not one reply cant get on the live chat, this company is pathetic, I would love to use stronger words trust me.I will keep you informed.

[BrassedOff]

Oh my god! I finally got all of my money back. My advice.... DO NOT GIVE UP! I was so annoyingly persistant, emailing all the addresses below everyday, calling everyday and in the end it hasn't taken too long to get he full amount back. In fact, because I kicked up so a fuss, Max put £100 in my account in the hope that it would cover the exchange rate and I got £6 extra! Looks like accusing them of being a fraud and a scam works...

inquiries@mydv.co.uk
order.review@mydv.co.uk
smccorison@nepcodirect.com
jparadies@nepcodirect.com
mmanikian@nepcodirect.com

[BrassedOff]

...that 6 quid extra should cover my phone calls!

[winkie]

Thanks for the advice Brassed, I ordered a camera on 10th Oct, and have had all the usual crap for this firm.....charged £280 instead of £260, no reply to emails, fobbed off on the phone and live chat. I gave them one chance as it does appear that some people have received goods, albeit a long time after ordering and after a lot of chasing. I should have known better.

I also spoke to my credit card company who seemed like they would help but require me to chase MYDV first.

I have just written to the email addresses you kindly provided to cancel the order and I hopefully will get some joy.

DO NOT USE THIS COMPANY.

[crimson]

well i think their warranty policy and everything else seems a bit dodgy to me...I will definitely NOT be ordering from them. When I saw that they were about £200 cheaper than everyone else, I was a bit suspicious and i'm glad i found this forum. it has verified my suspitions. I tried the chat thingy and got ahold of linda within seconds of logging on and here is a transcript of our conversation. they are not especially forthcoming with answers...pay special attention to the warranty bit

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Linda'
Linda: Hi ! How can I help you?
tracy: Hi Linda, I am looking to purchase a canon 20 D from you.
tracy: I would like to know if it is a US model or UK model?
Linda: All our products are universal in nature..
tracy: well that's not strictly true. there is a difference in the UK model vs. the US model because the US battery charger that comes with the camera doesn't work in the UK
Linda: Well, you get a power plug in the market for a couple of pounds, all you have to do is change the plug head...
tracy: £800 pounds is a lot of money to spend, and if i can't plug the camera in, it would be rather useless to me
tracy: so what is the country of origin for the product?
Linda: Apart from that there would no difference in its functioning...
tracy: it also makes a difference for the warranty. can you please tell me the country of origin for the camera?
Linda: its an international brand, we get the orders from the suppliers who are the manufacturers themselves...
Linda: We provide a one year warranty on all our products.
tracy: but do you get it from canon US or canon Europe? or canon Japan? and for the warranty, if the product should need repaired within the first year, is it a local return?
Linda: japan...
Linda: and you could get it serviced in any local store and we will refund the same..
tracy: ok, so does that mean that all the instruction manuals are in japanese?
tracy: So i could take it to jessops or something and get it repaired and you would then pay for the repair?
tracy: This is a very big purchase for me, and these things are rather important to know.
Linda: I understand....
Linda: the manuel will be in english.. coz we will ship it out...
tracy: ok. and the repairs?
Linda: and yes you can get it serviced for which we will refund you the same... for one year after purchase..
tracy: fine! and what about stock. do you have them in stock at the moment? what is the delivery time?
Linda: It should take 7 to 10 business days from the date of order.
tracy: great. thank you very much, Linda.
Linda: Thankyou for chatting, Goodbye!
tracy: goodbye.

[winkie]

seems to be working brassed off, I got a reply from Max M in a couple of hours with apologies and telling me hes organising the refund, then another from a customer service rep telling me it has been put through and should appear within 5 days on my cc statement......

[winkie]

Refund just showed up in my account £25 short as expected, at least they are consistent. Have written back to let them know.

[Harpo]

Well it's been 8 working days since I cancelled my order and still no refund - which I was promised to receive within 7 working days. Time to bombard them with emails! :head:

[steve1811uk]

Ordered a camera on October Xth. Never received it. Just hope I get my money back. Transcript from last chat shown below. I must admit I am very worried now.

info: Please wait for a site operator to respond.
info: You are now chatting with 'Lisa'
Lisa: Hi, How can I help you
Stephen: Hi I would like a refund as I have not received any goods
Stephen: order number XXXX
Lisa: A moment please
Stephen: £XXX.XX October Xth
Stephen: I have called every three days since October Xth and each time I have been told the camera will ship in 2 - 3 days. Now I just got fed up of waiting. Please refund the money within two days or I will contact my bank and get them to persue this matter.
Lisa: I see its for a camera, it will take about a weeks time
Stephen: Refund please
Stephen: still there?
Stephen: Lisa are you still dealing with this?
Stephen: I have waited 25 days and the camera hasn't even shipped
Stephen: I just want my money back
Stephen: Also the mydv phone number is not in service any more
Lisa: Stephen , you will have contact the customer service
Stephen: how?
Lisa: 0207 669 4292
Stephen: It is not possible. The MyDV phone number is not working
Stephen: I get a message, "The number you are trying to reach is out of service"
Stephen: Can you help me?
Lisa: you can call them in about a hrs time, you will be able to reach time
Stephen: Why can you not help me?
Lisa: I cannot cancel it for you, there is a order review dept who takes care of the cancellation
Stephen: can you speak with that department now ?
Lisa: You can reach them right away
Stephen: OUT OF SERVICE
Stephen: I just tried
Stephen: I tried again. The number you are calling is out of service. Try it yourself and see.
Lisa: you need to keep trying the number, there are lots of customer calling now
Stephen: it is out of service
Stephen: I smell a rat
Lisa: stephen, if the number is busy it will take sometime for you to reach them
Stephen: It is not busy
Stephen: It is out of service as in NOT WORKING any more
Stephen: Can I ask where are you ?
Lisa: 0207 993 4698 you can call on anyone of these or 0207 669 4292
Stephen: 0207 993 4698, no answer, please leave a message for mailbox no,....
Stephen: where are you ?
Stephen: which country?
Lisa: This a local number for you, but we are placed in the US
Stephen: so you are up very early, 6am ?
Stephen: Are you in the same office as the order review dept?
Lisa: Yes, same location
Stephen: I guess they are still in their beds
Stephen: Can you speak to them and get them to send the refund
Lisa: I cannot meet them, they are in a different block, thats why ?I gave you the number, however if the lines are busy keep calling you will reach them
Stephen: They are not busy for the 5th time
Stephen: they do not work at all!
Stephen: They used to work until today
Stephen: now they don't work at all
Stephen: I smell a very big rat
Lisa: There are few customers who were chatting with me were able to reach
Stephen: why can't you send them an email asking them to issue the refund ?
Stephen: that is crap
Lisa: Stephen, you will have to talk to the cancellation dept, they are authorised to do
Stephen: It was possible to reach the number last week
Stephen: now it is OUT OF SERVICE
Stephen: phone the number yourself and see
Lisa: Try both the numbers
Stephen: I did
Stephen: one OUT OF SERVICE
Stephen: other one was MAILBOX
Lisa: Can I have someone call you?
Stephen: I do not want to insult you personally as you are probably only an employee, but MYDV is the worst company I have ever dealt with. In fact in the UK lots of people even think that MYDV is a money making scam.
Stephen: Yes someone can call me today
Stephen: +44 XXX XXX XXXX
Stephen: my phone is not ringing yet
Lisa: alright will have an agent call you, Thank You
Stephen: My phone is not ringing yet
Stephen: do you have the right number
Stephen: +44 XXX XXX XXXX
Stephen: I have still not received a call from your agent
Lisa: There will be a person who will call you in the next one hr
Stephen: I bet you they don't. But if they do I will thank you.
Lisa: I'm sure you will Thank me,:)
Stephen: Seeing as there is nothing more you can do. Thank you again and good bye.
Stephen: Didn't want to offend you but I am pissed off, not with you but with MYDV.

[winkie]

I spoke to Lisa, she was hopeless and I was pissed off with her as well as MYDV.
Email the addresses listed by Brassed off, they suddenly seem to wake up.

[steve1811uk]

Already emailed those addresses yesterday. I received a call from Ashley who tried unsuccessfully to get me to wait another week for the camera. I am waiting for the refund now. Fingers crossed.

[steve1811uk]

Received an email to say that the refund was being processed last night. Nothing has appeared on my online card statement yet.

Steve

[bloodrush62]

Hi All,

RE:Sony PSP Console from MyDV.co.uk

I had an email from MyDV last Friday saying that my credit card account would be credited within 5 working days. I received £165 credit today as opposed to the £180 originally debited. So, although out of pocket for £15, I feel a bit relieved although my Credit Card company (from whom I have heard nothing) will have to look into this.

Regards.

I found dealing with these people is that you have to do it all yourself and as soon as possible. Take screenshots of the LiveChat on the website, keep copies of emails but DON'T give up!

[monkeymagic]

I'm in the same boat as many of you. I've spoken to the following people at MYDV

Sabi Wilson
Anna Blanche
Calvin Fox
Sandra Cooper
Tanya Stone
Kurt Rice
and Ryan Elliot... (who strangely pronounces his surname eeeliiot.... fake name perchance...?)

I've sent it two scans of bank transactions with overcharging on my order placed on the 29th of September, and everytime i've spoken to someone, i'm always promised a confirmation email, and i've... had.... nothing.... no acknowledgement of receipt of email, although FINALLY today the latest contact did tell me that they had received one of my statement scans. I've been told 8 or 9 different times to give 'it' another 2 or 3 days, with nothing resulting from my patience.

Without a doubt this is the worst internet based company i've had to deal with, if it isn't a scam, and if it is a scam, it's the weirdest scam i've come across as they actually bother dangling you along after they've got your money.

Has anybody managed to speak to anybody other than the people who man the customer services number, as they have absolutely NO power or influence over the fabled accounts department.

This whole things has had one important effect in making me hyper cautious from now on.

[BrassedOff]

Well I'm glad some of you are getting a bit of success. Persist is all I can say. And whatever you do don't speak to Ashley... He was hopeless!!!

Don't give up. Keep on and on.

Also, I cantacted Google to say they shouldn't be on the sponsored link. Nothing they can do apparantly but said they may investigate. Doubt it. Just hope people see this web site before ordering. Oh and if anyone is looking to buy a Canon EOS20D - go to 'AJ Purdy' or 'Imaging Division'. They're Canon recommended and work out cheaper than MYDV!!!!! We've got one now within 1 day of ordering it - you can go and collect! :applause: :applause: :applause: :applause: :applause: :applause:

[rbtc67]

I ordered a PSP nearly six weeks ago, it was for my sons birthday(he obviousl;y never got it) as we were still waiting. MYDV also took out more money than originally quoted from my account. After numerous conversations by phone and chat service i was totally fed up and told them to cancel my order. They said that was Ok and I would receive my money within 2-3 days. I am still waiting after more than a week 1/2, and still been given the runaround.
I have also cancelled my card and have been advised that the fraud investigation team will be on to it.

I am totally disgusted by this whole episode, as their web site looks pretty professional

[mft4]

Well I finally got a refund, but like everyone else not to the full amount,they basically stole £22 from me,this is the worst internet company I have ever dealt with,I only wish I found this thread first.I just hope others will read this before they order.I will be writing to them for my £22, another load of crap to deal with.Stay clear at all costs.

[Springjock2]

With thanks to Brassed Off (I think) for the address info, here is the transcript of my unfortunate dealings with MYDV.scam.com

Obviously no product or refund so far. I contacted my credit card company (MBNA) who said if I had cancelled I would then be in the MYDV cancellation procedure not theirs (seems a bit sleazy from the credit card company) so I have to wait 30 days to query the charge.

I suspect they (mydv) refund most of it to keep the scam going for as long as possible, maybe posting the odd item to make it legally harder to stick. It must be extremely profitable when you add up the "conversion costs", and the guys who never actually complain, and the interest on the money too.

info: Please wait for a site operator to respond.
info: You are now chatting with 'Tanya'
Tanya: Thank you for contacting mydv.co.uk, how can I help you today?
Me: can you update me on the status of my order no 3067 which you deducted money for way back on 12 october
Tanya: sue , give me a moment
Me: hello?
Tanya: I see you have ordered for a Canon S80 powershot,
Me: yes
Tanya: It would take close to 7-10 business days
Tanya: You will also notified thru an email
Me: thats nice, but that was 10 business days ago
Me: and I have not received any emails
Tanya: I realize chekcing the shipment dates David, but then we are looking forward for this product from the suppliers directly thats why it is delayed
Tanya: However , you should be receiving the product in the next couple of days nopt to worry
Me: so the product has been shipped?
Me: are you aware that on www.matrixwatch.org the general consensus of your customers is that you are a scam company constantly using excuses to delay refunds and products
Me: has the product been shipped?
Me: if so where is the DHL tracking number
Tanya: Its yet to be shipped out,
Me: so how can you say i will receive it in the next couple of days?
Me: have you received it from the suppliers?
Tanya: We do not give you any false details, if thats the case we wouldn't have expanded so greatly
Me: i'm not interested in the size of your company, i'm interested in my order
Me: have you received it from the suppliers?
Tanya: If you could old back for another couple of days you should be getting your product David
Me: have you received it from the suppliers
Tanya: We havent got a confirmed date as in when it can be shipped, so once its done we will notify you thru an email
Me: is it shipping from the suppliers?
Me: when will you get a confirmed date. You have had my money for 2 weeks. I have fulfilled my side of the deal.
Me: your company has done nothing yet.
Me: hello?
Me: what is your company's physical address in the States
Tanya: David, I understand what you have to say on your end
Me: understanding is nice, just like the size of your company. The only understanding I am interested in the the date of shipment
Me: whats is your companys physical address in the States (for federal complaint purposes)
Tanya: David If you can wait for another few days you will definetly will get the product
Me: thats not an answer. A "few" days
Me: Do you have the product in stock. Is it sent direct from the supplier
Me: Please explain the process
Tanya: I do not want to feed wrong information when you already upset,
Me: you're not giving me any information anyway
Me: Please explain the process
Tanya: After your order went thru, we receive a listing stating the product out of stock and we had to go head order for the same from the suppliers and have the shipped , thats the only reason in the delay
Me: What is your company's physical address in the States?
Tanya: I'm not authorized to give that
Me: can you tell me who is? I think an honest company would give their address freely.
Me: perhaps NEPCO LP 681 Main Street Office 2-17 Waltham MA 02451
Tanya: Sir, I'm being very honest from the time you spoke with me, thats why I'm giving you appropriate information and I also told you it would take another few days as we have not received any specified dates from the suppliers
Me: when will you receive the specified dates? You keep on saying I will definitely receive the goods within a few days but you don't really know
Me: is the camera shipped direct from the supplier or via yourselves?
Tanya: It comes from the suppliers to us and then , we direct it thru DHL service
Me: when EXACTLY will you know for sure when I will receive the order
Tanya: You can give us a call , after 2 days to the customer service dept and you can get to know the staus of the order
Me: if I have not received an email confirming shipment and the DHL number by Friday morning then I will be raising a complaint to my credit card company and the federal fraud authorities in the States
Me: can Jeremy Paradies tell me when I will receive my order
Tanya: Sir , I still would appreciate if you can call on our customer service line and you can get an update before you do anything
Me: perhaps the customer "service" line should contact me if they are in customer service
Tanya: so do you want a person call you an update you on the status, that can be done sir
Me: here's the deal. If the product is not shipped by friday morning 9am (UK time NOT American time) then I will be reporting it as a fraud to the American authorities. The only way to avoid this is for someone to email me with an update. There are far too many stories of delays/excuses for me to extend this deadline.
Me: non-negotiable
Me: thats friday 28th october 2005
Tanya: Done sir, I go with your deal
Me: thanks for the conversation. I needed this transcript for proof of intent.
Tanya: I need your contact number
Me: +44 7919 383 962
Tanya: Whatever is the status we can have one of our agents call you, and we can inform you.
Me: you will be hearing from me again. Goodbye
Tanya: Thank you for chatting. Good-bye.

[jamie12004]

Hello everybody just p!ssed off with myDv!

Unfortunatly i bought my sony psp off their reasonably looking site. i received a conformation of my order and i also printed off my invoice (just in case!) :crazy:

BUT and a big but, i am not totally convinced by their smart look, i wished id seen this thread before placing my order. as now i can not get through to their phone numbers their chat is no longer live and no-one replies to any of my emails, even though i have sent 6!! i am seriusly not happy with their service like nearly everyone who posts here! i am beginning to become doubtful i will recieve my psp at all!! :mad:

Thanks for the advice!

[steve1811uk]

At long last my dealings with MYDV are over. Ordered on 6th October, waited three weeks, no camera, asked for refund many times and finally got it in my creditcard account today. In fact I made 86p out of them due to the exchange rate in my favour. Not really adequate compensation. If anyone's interested I found a good camera deal at MISCO.co.uk, Canon Powershot S70 £199 + £10 for next day delivery, I am expecting mine today. Thanks for all the help and support off everyone. Keep plugging away at these deceitful b*stards.

Steve

[jamie12004]

OOH i finally got through on their chat but ut takes ages for them to respond

[jamie12004]

WOO-HOO

ive finally got through on chat!!!

i was told i would receive a confirmation of departure email by early next week. i better or someone at mydv is going to get a bollocking!

still not happy with service although chat replies were quite fast and well facted, i got a lot of information out of her, but she (sandra) said when i asked her to remail my order details that she was not authorised..........mmmmmmmmmm

[MatrixWatch]

Harpo. Once I've recieved my refund I will list Mydv on the sites you've pointed out. However, all it takes ,for these guys, is a quick rebrand and their back in bussiness. If anything comes from my enlistment, in the first place. But it will hopefully stall them for a short while, and maybe make them re-think there bussiness model.



I'm not sure if this has been mentioned already, but has anyone considered filing a chargeback with their CC company?

If a merchant receives a certain amount of chargebacks, they end up losing their processing account, and they can no longer accept CC payments. I think that they are also issued a financial penalty per chargeback.

This might be a quick solution to dealing with vendors who want to give customers the run around. Once those chargebacks start flowing in, believe me..., they'll start doing something about the problem. :) It will also be difficult for them to rebrand themselves and do the same thing all over again.

[mercinary]

I think at least one person brought this up earlier in the thread. The problem is that most C.C. companies require the consumer to do as much as possible to resolve the issue with the company before the charge-back is issued. The CC company sometimes even wants proof that the consumer tried unsucessfully to get a refund directly from the company.

With the site in question, people are either getting their product or they are eventually getting a refund.

-Merc

[Bonus]

Hi,

Just registered on this site because, unfortunately, i phone ordered a camera from mydv yesterday - having received no confirmation email (now over 24 hours) i started to smell a rat, googled mydv and found this forum (my heart sank and it's still currently in the basement, i live on the 2nd floor). My card has been overcharged by about £50 but apparently if i phone my bank (paid by credit card) in four days time they will put a freeze on the amount and investigate - so hopefully i'll be ok....(???????).

In the meantime i shall be emailing my dv like they've never been emailed before.

I've noticed that whilst people have received their psp's nobody has received a camera - can anyone confirm they have a received a camera, how long it took and has anyone received an eos 20d????

I was really taken in by this website - i phoned them to query something and was told that the company was uk registered, the invoice would be from the uk, everything would be charged in uk£ - everything about it was uk based except the camera would ship from the US, (not altogether unfeasible considering canon are us based) i would receive an email order confirmation immediately etc etc - all lies it seems, thank you so much Mr Calvin Fox.

" Oh and if anyone is looking to buy a Canon EOS20D - go to 'AJ Purdy' or 'Imaging Division'. They're Canon recommended and work out cheaper than MYDV!!!!! We've got one now within 1 day of ordering it"

And i don't understand this post by Brassed off on November 1st as ajpurdy.co.uk takes you to the 123-reg page - the domain is registered to a company called ajpurdy in Harlow but there is no website on this domain.... :confused: ???

[Drexciyian]

DO NOT BUY FROM MYDV

I ordered a psp & a 1gb mem stick from mydv it took a month to get the psp which turned out to be a jap version ive still not gotten my 1gb stick 1 1/2 month later.

Its an american company pretending to be english for whatever bizarre reason, its not a total scam you do get the goods, over price and months later, the problem is if anything goes wrong with what u finally get from them you'll be up **** creek, doubt you'll get a replacement from them and sony uk prob wont touch your jap psp with a barge pole.

Your best bet to contanting them is alot of time and using the webchat thing

[BrassedOff]

AJ Purdy is the company. The web site is:

www.theimagingdivision.co.uk

Go to: http://www.canon.co.uk/where_to_buy/for_home/authorisedetailers/index.asp

[jamie12004]

hi all just had an intresting convo with tanya. she said in there she had filed a case?? never seen it before on this thread?? anyone know? anyways heres the transcript. (soz bout length)

Tanya: Welcome to our live chat service, allow me to introduce myself as your chat representative.
chris: can you please check my order please. #****
Tanya: one moment
chris: thank you
Tanya: since you have just placed the order we have yet to set up an estimated delivery date for you . but since it will be delayed we will be shipping it via DHL expressway and that should cut the delivery down to 3 days
chris: are the psps in stock?
Tanya: at the moment No but we are expecting a huge shipment on Monday .
chris: so when should i receive my psp? i was told by next saturday, and that i would recieve an email notifying me my order had been dispatched. when will i get this email and a dhl tracking number
chris: hello??
Tanya: welll Sir right now we do not have that information
Tanya: since your order is showing an estimated shipment date
Tanya: Sorry
Tanya: Isn't showing a estimated shipment date
chris: do you know when it will be shipped?? if the psps come in monday it should be shipped on monday or tuesday. what is the estimated shipment date??
chris: so i should receive it by friday IF you use the delivery method you said
Tanya: it will be shipped out 7 to 10 from the time you placed the order
Tanya: Yes
chris: so your saying i should definatly receive my psp by friday??
Tanya: its wont be definite since we haven't yet received an estimated shipment date from the warehouse
chris: But if you recieve them on monday and it takes 3 days to deliver from the usa then why not by friday. you should not advertise them in stock if they arent.
Tanya: Like I said the best would be to wait for the estimated date from the warehouse
chris: well i would like to be updated on monday by 5.00pm english time with my estimated shipment date.
Tanya: yes I would place a request for you
Tanya: Is there anything else I can help you with today?
Tanya: jisaidas
Tanya: sorry
chris: because i have emailed the director of your company and still not yet recieved a reply. no-one has replied to any of the emails i sent. even before i placed my order.
Tanya: I will Definitely have some one keep informing about the update on your order
Tanya: I have even placed a case for you
Tanya: and I would really like to apologize about the inconvenience caused
chris: thank you goodbye.
Tanya: I will try my best to assist you
Tanya: Thank you for chatting. Good-bye.

[Tribalarm]

I too made the sorry mistake of ordering a camcorder from myDV!!!

I wish I had found this site earlier :(

I have waited two weeks for my tracking number and so far nothing

I have had no problem contacting either phone numbers (listed below) or via live web chat.

They only seem to work until 6pm (British time)

Tel:02079934698
Tel:02079934696

I spent about 45 minutes asking for a refund with a guy called Robert (African sounding) who kept offering me personal assurances I would have my goods in 4 to 5 days.

I kept refusing and was eventually transferred to a guy called Ashley who processed my refund, saying it would take 3-5 business days.

He said I will credit the original purchase price back to your card, to which I replied and the rest - you overcharged me by about £8. He agreed.

I also sent emails to all the addresses provided by a previous poster (listed below)

inquiries@mydv.co.uk
order.review@mydv.co.uk
smccorison@nepcodirect.com
mmanikian@nepcodirect.com
jparadies@nepcodirect.com

I have received 2 replies since the emails (I have shown them below)

First:

Mr. Malik-

Your refund was processed through yesterday. You should have received an email from the refund department advising you of this. Refunds generally take 1-2 business days from the time they were processed to appear of customers’ credit statements. Thus, you should see these funds in your account by tomorrow, Saturday at the absolute latest.



The transaction ID# for this refund is: ***********. This refund was processed with Litle as the credit processor. You may verify this transaction with your credit institution if you wish.



Thank you for your communication,

Max Manikian


Second:

Dear Mr. Malik,

We have processed a credit to your account for the original amount of your purchase.


Be advised these refunds can take up to 5 business days to appear on your credit
card statement.

Please let us know if there is anything else we can do for you.


Thank you for your business,

Christine
MyDV Customer Care
inquiries@mydv.co.uk
Telephone(UK): 0207 669 4292

As my card company updates online a day later I will have to wait until tommorrow or Monday at the latest to check this.

THIS COMPANY HAS TO BE (IN MY OPINION) THE WORST RUN AND INCOMPENTENT ORGANISATION EVER!!!

I will post any updates I have as and when!!

[Tribalarm]

Well checked my Card statement online this morning and lo and behold I have been refunded!!!

The catch is that I've been refunded £15 less than what I paid :(

I have now started to e-mail and live chat all over again to get the remainder of my refund.

I WILL NOT BE BEATEN!!!

I will let you all know in my endeavours of getting the outstanding amount from myDV.

Here's hoping!!

[Harpo]

As expected I got refunded less than I was charged - In fact it was £2 less than the website price! :head:

I have asked my bank to get a refund from VISA. I've also asked how I can lodge a complaint about MyDV with VISA. Maybe if we all complain VISA will stop processing their orders. Surely VISA has a duty of care to ensure that they only allow honest companies to use their services.

[agoodwin]

Here's a quick run down of our expreince with MyDV.co.uk:

8th Oct - Purchased Sony DSC-T5 camera using debit card at an invoiced price of £219.99.

10th Oct - Eventually manged to cancel order after realising it was a US firm and they had overcharged us to the sum of £235.08.

18th Oct - After many follow up calls and emails got refunded £212.33, more emails and phone calls required to inform them of this (I mean come on, it was less than the invoiced amount, let alone the actual amount they took!). Still £22.75 out of pocket at this point.

5th November - Eventually got a further refund of £22.17 (after having them question my honesty by asking for a copy of my bank statement - to which I just sent the relevant transactions not the whole statement and recieved no confirmation regarding the receipt or processing of this). So nearly a month later we've ended up £0.58 down, plus the cost of the phonecalls but with a lesson well learned.

Avoid MyDV.co.uk, nepine.co.uk and gardenready.co.uk as they are all run by a joke of a company! This is where I get off, I do hope everybody here gets thier money back, just keep on at them! It isn't a scam per se, though they do mislead consumers by using a uk domain, fake London address and not stating that the goods aren't of UK spec or there is any currency conversion required - they are just a pathetic business which should be avoided at all costs.

Tony

[kevkev]

I wanted to buy a Nikon Coolpix 8800 and after much research on several US websites all of which I dismissed (dollar price + exorbitant shipping & insurance charges coupled with Customs tariffs negated any advertised price advantage and there were still outstanding questions regarding guarantees). I decided to place an order with myDV on 27th October. The advantages for me were that the camera was already in the EU and that the price included all customs tariffs and VAT and I believed I was dealing with a reliable British company. The camera was priced at £499.99 sterling.

Nest morning (28th) after placing my order I telephoned the London number and spoke with Sabi Wilson who told me my camera would ship out on 2nd November. At this point I discovered that the camera was being shipped from California. I queried customs charges etc. (our VAT rate is higher than UK VAT rate) and was assured that all was included in the price and that if I was billed for anything extra to submit the bill to myDV and that the additional charges would be reimbursed. It seemed a bit strange so I decided to seek confirmation in writing and e-mailed myDV.

3 days later I still had no reply so on 1st November I began serious research into myDV and found this site. I telephoned my bank who told me that my Credit card had been billed by NEPINE in the sum of $914.98 (€768.90). I told them I was disputing the transaction and they could do nothing for 30 days even though I told them that I was unable to find any corporate information on myDV. They told me to check NEPINE and keep all records of correspondence. Checked and found nepine.co.uk with very similar telephone number to myDV.

Tried ringing myDV – got answering maching. Rang the Nepine number, the rep answered and welcomed me to myDV (???). Told him I wanted to cancel my order. Got questioned as to why I was cancelling and was told that my order would be subject to a 15% restocking charge. Told him that camera wasn’t due to ship until the next day; that I wasn’t going to tolerate this surcharge and that I was prepared to take legal action if they tried to withhold any of my money. He transferred me to Tanya who agreed that there would be no restocking charge and assured me that my money would be refunded in full. I followed up with an e-mail to inquiries@myDV.co.ok which I C.C.’d to order.review@myDV.co.uk, smccorison@nepco.direct.com, jparadies@nepcodirect.com and mmanikian@nepcodirect.com

Got email on 2nd Nov advising that would was being refunded and that it would appear in my account in 3-5 working days. On Friday an on-line check of my credit card showed that NEPCO Waltham US had refunded, wait for it… $882.41 (€744.70) – shortfall of $32.57 (€24.20).

On Friday evening 4th November I sent further e-mail to all of the above but e-mail to the above but got ‘delivery-failure’ message from the three principals of the company e-mail accounts. I've had no response from inquiries@myDv.co.uk. To-day I’m emailing again giving them 24 hours to respond and advising that if I don’t hear from them I’m lodging complaints with BBB bureau and the FBI internet fruad complaints centre squad and also filing a chargeback with my credit card company.

In my view any company that retains part of customers cash is fraudulent.

[winkie]

MYDV finally got round to sending me all the money they owed me. I bought my camera from cameras2u and couldnt fault their price or service.
You will get a refund from MYDV but you have to keep on at them and bypass their 'chat' and phone number. Email the addresses here ...

inquiries@mydv.co.uk
order.review@mydv.co.uk
smccorison@nepcodirect.com
jparadies@nepcodirect.com
mmanikian@nepcodirect.com

... and you will get one refund, which will be short, then email again and they will send the balance.
Hopeless

[monkeymagic]

Big thank yous to all who've posted on this forum. I'm still short £12 , but have emailed again to try and get this as well.

Hope everybody else who was caught out, gets there full refunds soon.

[JazzyJazmine]

I think, after 19 long pages, that we have discovered that myDV is not a scam.
It maybe an unprofessional, dodgy company that no-one should touch with a bargepole (!) but they are not actually a scam.

[danshaft]

I bought a fuji finepix f10 camera for £206.99 charged £220.56. ordered on 19/10/2005 I phoned up to ask for a refund of the difference, told 3-5 days still waiting. Rang up last week to ask where my camera is and can they give me a delivery date. 7-10 working days, obviously flashes up on their computer screen. I asked to cancel as it is taking to long, put through to sales team after 10 minutes of waiting. Some butter mouthed salesman tried to sweet talk me into giving him a week and the camera would be here, and sadly fell for it. Rang up this morning asking for a delivery date ' flashes up on their screen '7-10 working days' asked to cancel again put through to anothert butter mouthed salesperson told it was dispatched on friday but we have no tracking number yet so you cant cancel. got irrate got nowhere.

so rang back this afternoon and acted as nice as pie asking the fellow to cancel my order as i had already recieved one for my birthday the other day and they cancelled it straight away ,supposedly. Now i shall ring tomorrow and see if the order has been cancelled. DO NOT USE THEY ARE A SET OF COWBOYS. and i will be surprised if i get a refund quickly.

[Barnaby]

Hello folks, I join the list of irritated customers. This MatrixWatch site has been very useful for deciding what to do. My purchase was £2039 and I was deducted £147 more than that (the usual story). I have had 3 weeks for the most frustrating emails and calls. I agree with all other respondents - DO NOT GIVE UP. It cannot be a complete scam because far to many staff and far too much information is available through the MyDV website and phone lines. I will be deciding tomorrow, on my nth call to MyDV whether to go for a refund or not. There is enough on the threads above to realise that, in the end, you will win. It will be appallingly frustrating. Having won, the real issue is how to get these guys brought into line.
I suspect that, considering the small numbers of disatisfied customers to be found on the www regarding MyDV, we are the unfortunate ones. There will be others who are satisfied, and there will be yet others who are pissed off but received their goods and wrote the whole (overcharged) thing off as a lesson.
By the way, I asked a friend in the USA to try and find MyDV there - and they don't seem to exist under that name - I was hoping to get a USA phone line to call them on. If you try www.MyDV.com you get somewhere that seems completely unrelated.
So of course it is ultimately a sort of scam - fraudulent website, holding of customers money, fraudulent refund process.

[Webwatch]

Well after reading through all these threads its easy to see why MYDV should be avoided at all costs.
But for those who might still think about chancing them the following might help:
1. VAT-MYDV is not registered for VAT in the UK so cannot claim to include it. VAT can still be charged upto 3 weeks after receiving your order (if you get it). Although C & E do not have the time to check all packages MYDV has been flagged and as most of their sales are of high value it is more viable to watch for their packages.

2. Non UK Goods-Fuji Cameras for instance from MYDV will often be of Non UK Specification and have different model numbers. i.e. UK S5600 is the S5200 in the US and the warranty will not be valid in the UK and will have to be returned to its country of purchase for warranty repair which will mean added costs.

3. Overcharging-MYDV seems to be converting GBP to USD and then the Bank is converting it back again to take the payment, all this costs MYDV extra so they are adding it on to the original amount to cover there costs.

4. Buying from a US site will not necessarily cover you with the UK Sale of Goods act and credit card companies may refuse to issue a charge back on International Purchase's although this is unlikely as the website is so misleading that the contract of sale could be classed as invalid.

I have tried to only list a few of the most important points, but most of all NEVER send them any Bank Statement Details as they will have a record of every transaction and will not need you to prove it took place.

Sorry to waffle on but I hope this helps in some way to stop anyone from taking a chance with this company if the other very convincing threads haven't already.

[nickcharlton]

Just because the url is mydv.co.uk doesn't mean the company is called mydv. The company name is NEPCO LP (which can be found on their site if you look hard enough).

Maybe some here can find some more information about that company.

[woodster]

I have placed and order with myDV (unfortunately before i found this site). I ordered a sony camera 2 weeks ago and same as ever they over charged but as soon as i phoned they refunded my account with the correct amount with 5 days, I have just chased the order again and explained that if i do not get a date next week- i expect a refund and they have confirmed this is ok. Everyone seems to be talking about refunds etc, but has anyone ever received anything and was it ok? Ideally i just want to receive what i ordered if not i'll not give up until i get a refund? Heres hoping for some brighter replies

[Drexciyian]

I finally got the second part got my memory card from them today which i ordered along with a psp back on the 22nd of september, so the psp took a month and the memory card took a month and a half... not to mention being overcharged.

Only problem i face now is having a japanese psp, wonder if sony uk would exchange it for a british version

[Webwatch]

I have checked with Sony UK on 08705 998877 and the Warranty on The Sony PSP bought from outside the UK is not valid in the UK.
The PSP would have to be returned to its country of purchase.
This also applies to all Sony products.

[sirrius]

I ordered a Finepix F10 camera from mydv on 12 September which I wanted for my holidays on 24 September. Here's the diary of events...

13 Sept... received email stating shipment would be 22 Sept.

13 Sept... contacted them via the live chat service on their website asking if shipment could be sooner as I wanted the camera for my holiday on 24th. They said camera was being shipped from their warehouse in US and couldn't be shipped sooner so I asked for order to be cancelled.

20 Sept.. Chatted to 'Christine' on live chat and asked her to confirm that my order hd been cancelled, her last words were.. "It's with the cancellation dept, they stopped the shipment. I have just been down there and they told me that they are working on it. You will receive an update tomorrow". (No update was received).

24 Sept... Received email saying camera had been dispatched and advising DHL tracking number. (I was away on holiday when this email arrived).

28 Sept... DHL tried to deliver camera while I was away on holiday.

1 October... Chatted to 'Laura' on live chat to ask what was going on. She said "we apologize for this inconvenience, it is simply a matter of your shipment being sent and cancellation request coming in at the same point in time, when neither order fullfillment nor the refund depatment was aware of the other's occurance". Last words were .."We will contact them (DHL) and request the item back. I will note that you prefer to receive a full refund. We will send you an e-mail confirmation regarding your refund". (No email confimation has been received).

6 October... DHL attempted to deliver the camera again, I refused delivery.

21 October... Chatted to 'Jeff' on live chat, he said "it appears that DHL keeps trying to give to you and won't send it back". I've contacted DHL and they have had no request from mydv for it to be returned. His last words were "I apologize, please bear with me for a day to try to get them to solve this issue for the both of us". I never heard anything more from 'Jeff'.

31 October... Chatted to 'Linda' on live chat, her last words were " Not to worry sir I shall put this issue forward to our accounts department and have it refunded ASAP".

31 October... Chatted to 'Ashley' on live chat, his last words "Have no worries...The money will be refunded into your account in 3-4 days". (Needless to say, it hasn't been)!

4 November... Chatted to 'Sandra' on live chat, her last words.. "Sir, I see that the Finance Dept. is working on it. You can expect your refund early next week".

8 November... Chatted to 'Tanya' on live chat, last words.. "I will log an order issue to have the amount refunded".

In between all this I have sent emails to them but have had no replies and have left messages on their phone to call me back.
As you can imagine i'm pretty well fed up to the back teeth with mydv. co.uk.
They have been less than honest with their website, I ordered from them in the first place because of the .co.uk bit thinking they were a British company.
The invoice amount for the camera was £214.99, my credit card has been charged £221.98!
I have contacted Barclaycard and they can't help as they say that I haven't got enough evidence.
SO BEWARE OF MYDV.CO.UK!!!!!!!!!!!!!!!1

[Barnaby]

Me again from about 6 entries up the list.....
So, I phoned them again this morning, and was on the phone for about 40 minutes. The first Guy I spoke to did his very very utmost to dissuade me from cancelling my order, so I asked to speak to his supervisor. The latter was a Mr Ashley Hardy who was also pretty keen for me to keep the order. Both these Guys were impeccably polite. May I suggest to my fellow sufferers here the following:-
1) Be absolutely resolute: are you going for delivery - or cancellation/refund.
2) Once decided, do not waver, be 100% insistent
3) Do not fall for repeated promises of the DHL delivery number - there are enough messages on matrixwatch to tell us all this may never arrive
4) If you are getting no-where, ask to speak to the supervisor.
5) Do not give up. Again, the general theme from us all is that you will get your way in the end.

So at this point I await my credit card bill so as to be able to send them a copy of the relevant bit.

Mr Webwatch (about 6 postings above) says:-"NEVER send them any Bank Statement Details as they will have a record of every transaction and will not need you to prove it took place". I am not sure about this - scanning in / sending just the MyDV entry is not giving anything away, and it tells MyDV exactly what you were charged in pounds sterling on your credit account. I am Banking naive I admit, but your target is the full refund, so play their game to some extent. I can well imagine that MyDV will not have access to the precise sterling amount appearing on your credit card statement on any particular day.
It seems to me that this is NOT a total scam. It seems pretty obvious from the quality and detail of their website, the vast range of products, that they are doing brisk business, and that we lot here are the unfortunates. Yes yes, I agree, they are extremely misleading, fraudulent and inefficient; but I suspect something else.....
Why are the various sales reps etc we all talk to and chat with in the main so polite and "normal" except inasmuch as there is an extra-ordinary willingness to be economical with the truth, and (at least in my case) an incredible resistance to cancelling orders? I think they are also under great pressure, maybe even with negative commission in the case of taking an order cancellation. When I had today eventually succeeded in cancelling the order, Mr Ashley Hardy was extremely good about it and very sympathetic. The rot must undoubtedly be coming right from the top management, and frankly I feel quite sorry for the MyDV staff, can you imagine the pressure and the blue smoke in that office??!!
Sorry I really have gone on. Take heart Folks, if you are resolute you will win. Ye Gods we have all learned a hard lesson.

[Webwatch]

Hi Barnaby,
Hope this helps a bit but if you are sending them any transaction details please make sure your Bank Account Number and personal details on the statement are not visible as they are running a business in this shoddy way their abilty to keep personal records secure is in doubt.
They are also using this as a delaying tactic so when you next call they will probably say your order has been despatched.

Also worth a mention is that whatever item you ordered will not have a UK Warranty and any promise they give to cover the cost of any repairs will be useless, as going by these 20 pages of posts they will have changed their business name and set up another website in the next few months anyway.

I run a Genuine UK Internet website selling Digital Cameras and related products but I will never mention the address on this page as I want no association to MYDV in any shape or form, and i only got interested in these posts after customers calling us up for accesories for Digital Cameras which unknown to them where not UK Models (US Model Numbers) and did not have valid warranty's.

[Barnaby]

Thanks Webwatch,
Entirely agree, thanks.
One other thing that is very relevant to Camcorders, NTSC versus PAL. The camcorder I ordered from MyDV (hopefully now cancelled), is NTSC as per their website (only noticed that later). However the sales guy at MyDV assured me they only send UK compatible camcorders. Camcorders in general (unless very very expensive broadcast types) are I believe either NTSC or PAL. Certainly the one I am interested in is (Sony HDR-FX1). This quite confusing. I eventually seem to have found out the following:-
Sony HDR-FX1 = USA version = NTSC
Sony HDR-FX1E = European version = PAL
So watch it folks! Has anyone out there taken delivery of a camcorder from MyDV?? Was it NTSC or was it the correct version PAL?

[Webwatch]

Hi,
The Sony HDR-FX1E will convert NTSC to Pal and would be compatible with either.
Although the UK RRP is £2,999 you should be able to pick one up in the UK for around £2,400 to £2,500 Including VAT & Delivery.

[Tribalarm]

Well after numerous more emails to myDV I have now received my outstanding £16 overcharge in the form of a refund. :)

At no point in the process of the refund did myDV ask for any copies of bank statements etc.

All I provided was the original amount taken from my card and the amount refunded originally.

I am now glad this whole sorry episode has come to an end.

I re-orded the camcorder I was after from Currys on Saturday and I received it today (Tuesday) - Now that's good service.

TAKE MY ADVICE AND STAY WELL CLEAR OF MYDV!!

[Barnaby]

Well done Tribalarm! Good of you to tell us this as it underscores the importance of persistence. In your dealings with MyDV did you ascertain whether they were going to send you an NTSC or a PAL version??

Thanks for the info Mr Webwatch! However I am still confused there must be a reason for there to be 2 versions in the first place? Your message implies that the E version can deal with NTSC and PAL while the straight FX1 version is only NTSC. Any clarification would be welcome, I am sure not only by me!

[Webwatch]

Although both versions are fundamentally the same the E version will have its default settings set up to UK specs.
In a nutshell any Item ordered from MYDV will be of US or Japanese specification and at least will need a uk adaptor for the power supply let alown Warranty Probems.

Please find below a transcript of a live chat session I had with MYDV:

Please wait for a site operator to respond.
You are now chatting with 'Lisa'
Richard: Do you have the Fuji S5600 in stock
Lisa: Yes we do,It will take anywhere between 7-10 business days from the time of your order
Richard: Is this a genuine UK Model or the S5200 US Model.
Lisa: Fuji is a international brand, so its not country specific
Richard: Thanks for that so will the camera say S5200 on it or s5600. I'm also looking for a case and memory card and was wondering if this camera supports the 1gig XD Cards
Lisa: You can order for XD, memory card but we dont have case
Richard: Does your price include VAT or will it be sent descretely so I don't get any nasty surprises
Richard: Are you still there ?
Lisa: Inclueds VAT
Richard: Thats great are you in the UK then so I can collect a camera.
Lisa: No , we are US based
Richard: Thanks for all your help. Bye for now.
--------------------------------

There are 2 lies in the chat session:
1. Fuji is Country Specific to protect Customers from Purchasing Grey Imports
2. They Cannot Claim to Include VAT when they are not UK VAT Registered

This proves that MYDV is proactiveley obtaining funds by deception (For UK Customers Anyway).

As many have stated in these 20+ pages of posts Stay Well Clear of MYDV!!

[Zoidy]

Hi all,

I bought from MyDV back when this forum thread was only about 5 pages long and typically I only found it after I had placed the order and got worried about the lack of communication.

Anyhow, I sent several emails to them asking to cancel but no response. I could not get through to anyone on the on-line chat, so I phoned my credit card company. They said it was too early to do anything and I had to wait until 30 days after I placed my order.

I rang them back a few more days later and spoke with the Disputes department and they said if I had not received my order from MyDv within a specified timeframe then I could lodge a dispute to get my money back. So I told them I was promised the delivery within 10 days (I had an email from MyDV about the delivery being scheduled and I should expect a tracking number shortly) but nothing had showed up and I had sent several emails and their phone line was not connecting.

Dispute was lodged with my credit card company, 3 days later I received the full refund from them.

I would recommend to those that are having problems with MyDV to go straight to your credit card company and speak to their disputes department (telling them you were told delivery would be within 10 days but you cannot cancel and you dont have the item). They have a legal obligation to get your money back when you spend over a certain amount (£100 I think).

Cheers,
Z.

[Tribalarm]

Well done Tribalarm! Good of you to tell us this as it underscores the importance of persistence. In your dealings with MyDV did you ascertain whether they were going to send you an NTSC or a PAL version??


From my numerous conversations with myDV on the telephone and by live chat I was told it would be UK compatible NOT UK spec.

After pushing the matter on a telephone call, the customer service TRAINEE (Robert) did say it would likely be US spec (NTSC).

If I was still waiting for goods from myDV (no matter how much of a bargain they seem) I would CANCEL the order immediately on the grounds of excessively long delivery times. :(

Stand by your guns for a refund (They'll only try and talk you out of it) - just keep on insisting you want your money and that they are a poorly run company - they will buckle in the end.

I hope everyone gets their refunds, just be persistent.

[JazzyJazmine]

Dispute was lodged with MBNA, 3 days later I received the full refund from MBNA (via MyDV bank) and then I also received the partial refund from Nepine! Up yours MyDv.
Isn't this just abusing the system, and scamming MyDV into the process? It doesn't seem to be a very honest thing to do, to receive AND KEEP two different refund amounts.

Do the decent thing - notify MyDV about what has happened, and offer them the partial refund back. You never know - they may just decide to let you keep it as a gesture of goodwill!

[Zoidy]

Isn't this just abusing the system, and scamming MyDV into the process?


Dont make me laugh. MyDV are scamming every customer in the UK out of their money (many people on here can testify to that), which ultimately scams the UK banks out of their money (interest) until the customers finally get their money back. I have already spoken with my credit card company about the refund and they have said they will look into it. I refuse to deal with MyDV anymore after the stress they have caused me. If we were all Americans we'd have probably sued them by now!

Have you actually bought something from MyDV? It does not appear that way.

If MyDV were an honest company abiding by the countries laws that they are trading in then they would not have made their Website so that they appear to be UK based (which is actually illegal). They should be stipulating that prices are charged in dollars and not UK pounds, or have an updated conversion price, and have a proper address stated. I am sure Watchdog and trading standards will be looking into this after the amount of emails they have recceived.

[nickcharlton]

It would make life a lot easier for them and us, if they just said GOODS SENT FROM THE US on page one of their website.

You have to wonder how many calls they get asking for refunds!

[nickcharlton]

2. They Cannot Claim to Include VAT when they are not UK VAT Registered

The send of a parcel can include UK duty and VAT.

Quote below from DHL

DDP - Delivery Duty Paid: If you prefer, any duty and tax can be paid by the sender or third party DHL account holder. You can choose this option when you send to 140 countries.

This is the service mydv.co.uk use.

[Webwatch]

A Tricky one this-They can indeed pre-pay the VAT on Delivery's but I would be interested to know if any customer has been charged VAT after there goods have been delivered or if they have received a DHL recipt showing that the "Duty Paid Service" has been used or the Invoice showing "Duty Paid" Stamped on it.

[Barnaby]

Re: ordering Camcorders and the NTSC / PAL debate. Utmost care needed. With respect to the Sony HDR FX1E I phoned Sony Tech Suppport today. Essentially they could not give a definitive answer. The "E" does denote a model made/destined for European market but apparently does not guarantee it will definitely be PAL. Equally a model bought in USA (he said) is not necessarily NTSC. As Mr Webwatch above says, MyDV stuff will be american or japanese (both NTSC). I downloaded the HDV-FX1 user manual from the Sony UK website. It specifies "your camcorder is PAL, so you need a PAL TV to play it back on", and the manual is headed HDR-FX1E (note the "E").
So in the generic sense anyone buying any camcorder from MyDV (if you havent cancelled which anyone on this thread will do unless nuts!), may I suggest.....
1) make sure it is PAL (impossible, because you cannot believe anything MyDV say)
2) if it arrives at your door, before you open the box, make sure it says PAL on the box
3) Ask the driver to wait a tick while you check.....
4) if its not PAL, do not accept delivery and give it back to the driver.
5) Note Mr Webwatch remarks above on warranties and VAT.

Ever on with this utterly dreary and depressing business!

[mercinary]

Has anyone considered filing a complaint with your local Trading Standards office (UK-only)?

Check out our File a Complaint (http://www.matrixwatch.org/modules.php?name=Content&file=viewarticle&id=10) section for a link to your local office!

-Merc

[Barnaby]

Those of you who have been following my wretched progress here.....
Without any DHL shipment notification ever being received the camcorder arrived today.
Sure enough IT IS NTSC FORMAT. Unusable in the UK with any UK (PAL) TV set.
This is exactly what I feared might happen, and partly why I tried to cancel my order.
So, back to MyDV phone line spoke to Tania Stone. She said that she would arrange for DHL to pick up and I would receive a full refund. Will take "2-3 days" to get a DHL number, to arrive by email.
So my experience tells us:-
1) MyDV does not understand the UK Camcorder / TV market
2) MyDV does actually deliver stuff - eventually
3) For heavens sake if you are wondering whether to place an order, or continue an order with them, DONT

[benji]

i too ordered my psp from that site,after 4 days of waiting i sent them an e-mail, didn't get one back. So thought i would check up on the site so i just put "wots wrong with mydv.co.uk" in google and then found this site....thank god i found it other wise would of lost £169. So the next day rang them up on the number at the top of the page and i too was on this stupid answer phone thing but after 10 mins of waiting some indian person came on the phone..... :confused: so simply asked to cancel my order and so he did...but it took him along time to do it tho....but i think the site is just a messy company (but not ordering anything from them again lol) thanks matrixwatch hope this helps some one

[Webwatch]

Hope this helps, but if any UK Customers of MYDV would like to click on the link below and give an account of their experience it may help raise awareness and protect other's. Oh and you might get on the Telly :)


http://www.bbc.co.uk/watchdog/contact/shopping.shtml

[mercinary]

Webwatch,

Thanks for pointing that out! I liked that link so much, I have made an addition to our "File a Complaint" section to include that site. Thanks again!

-Merc

[benji]

yeah will be watching it :) thanks for the tip i really do hate them mydv people i thought that i would be getting a psp in the next 2 days :( but looks like i'm not

[jimbob]

ive made the same mistake but now i know what to do first dispute it with mydv and then as a second resort get the credit card coompany involved.

this thread has been goin for a few months now how many people have theirs now??

[sirrius]

I've been in touch with MYDV's customer department again via livechat and got more assurances of a refund, tried ringing them but got fed up after 15 minutes of listening to an irritating American accent thanking me for calling and advising me to hold for the next available "operaider".
This company is absolutely hopeless!
They are masquerading as a British company and it just isn't so!
Everything on their website is designed to make you think you are dealing with a British company.

[scambuster]

I ordered a canon 20d from mydv.co.uk on the 22nd of oct 2005. Having received a shipment notification from them for the 2nd of nov, I thought all was well, however this date came and passed and there was no notifcation of shipment.

Amazingly, I did get through on their telephone number where I was persuaded to wait another few days. Still nothing happened. When I rang the number on their web site (which is a call forwarding service) I got the message "this mailbox is full", which immediately rang alarm bells. I first rang my credit card company and cancelled the payment on the grounds that the goods were not delivered as agreed. To my surprise I then found out that they had charged about £60 more for the order than their invoice had stated! I could not get through on their 0207 number but did finally get through on their web chat.The transcript (complete with my dodgy spelling) is show below:-

(8th Nov 18:00 Zulu)
info: You are now chatting with 'Tanya'
Tanya: Thank you for contacting mydv.co.uk, how can I help you today?
John: hello, I am chasing my order number **** and ****, when will they be dispatched?
Tanya: Please give me a moment to look that information up for you.
Tanya: Your item has not been dispatched
John: I need to cancil the order becaust this items are taking too long to deliver
Tanya: I cannot take cancellation request over chat you will have to call us to cancel
John: Your telephone line is constantly busy, giuve me your direct dial number
Tanya: That's the only number we have
John: How can I cancil my order if I can't get through to you? Give me your postal address and email (not the one on the web site)
John: Tanya, are you still there?
Tanya: I am here sir...
John: Please tell me how I can cancil my order if I have not got a telephone number that you will answer? Please give me your postal address
Tanya: The call flow is low right now I would suggest try calling now
John: I am dialing but I would also like your postal address?
John: Just dialled the number and it gives me the message "this mailbox is full" - what's going on?
Tanya: I am not sure sir
John: Do you have a new shipment date for my order?
Tanya: I do not have that information right now
John: Then please accept this message as confirmation of my instruction to cancil orders 5198 and 5200 as your company have provided me with no other working form of communication. Please confirm
John: Tanya please confirm my last message
John: Are you there?
Tanya: I cannot take canceelation request over chat sir..
John: Then please give me your postal address
Tanya: I am not authorised to give you that
John: What nonsense. I have no option but to report you to the credit card company. You can not give me a delivery date, you have taken my money, you won't provide me with a postal address. This is not legal. Please provide me with another form of communication that actually work that you will accept order cancillations on.
John: Tanya can you call me on +44 ***********
Tanya: I am in the chat support and I am not authorised to make international calls
John: Tanya how can you help me cancil this order - I can't get through on your number, you must see that this is very frustrating - do you have a manager there?
Tanya: I will send the request to the concerned dept
John: Tanya what is your number in the usa?
John: Tanya I have just been on the phone to the credit card company and they inform me that the amount you have taken on the card is substancially more that the invoiced amount I authorised and is shown on your invoice. You have taken on the October 22 £850-21 and £80-77. I have now cancilled the payment as you have not shipped the goods as agreed AND you have not charged me the amount I authorised. This chat log will be forwarded to the credit card company for further action.
John: are you there?
Tanya: I will have that corrected
John: I don't understand why you can not give me a delivery date?
Tanya: I will not be able to give you a delivery date now
John: when can you give me a delivery date?
Tanya: I will be able to give you that once the warehouse sends it to us
John: How long do you suggest I wait?
Tanya: Give us this week sir
John: Please give me your telephone number in the USA, I can't get through on the WEB number?
Tanya: I have a fax number not a phone number
John: Please provide me with your fax number then, I want t
Tanya: 011 781 893 3037
John: will you accept order cancellations by FAX?
Tanya: Sir we take cancellation only over the phone
John: I can't phone you if you won't answer - all the time we have been on chat I have been ringing. You must have another number I can use?
Tanya: Sir you can try to call us a little later
John: is the phone answered 24/7?

Yesterday (10th of Nov) I finally got through on the phone and stated that I wanted to cancel my order. They do their hardest to persuade you to wait a little longer, but I persisted and got put through to the order cancellation department. (After a long time on hold) I got to speak with Tanya who was persuaded to cancel the order, but I have not recieved my order cancelation email. (Again) I phoned the 0207 number, finally got through and was told that the system takes 2-3 days to update, which seems like nonsense for a digital/virtual company. Later that day I received a shipping notification with a tracking number for DHL, indicating that a 2lb parcel was shipped on the 8th of Nov, which was actually before my web chat! The company seemed to be totally unaware that the goods have been shipped.

Anyway, I'm holding off re-issuing the order to another comapny for a few day to see if anything actually turns up from DHL. I have my doubts but I don't want to make matters worse for myself and will wait untiol the credit card company issue me with the refund before reordering.

This is extremely frustrating and potentially means that I won't be able to take advantage of the money back schemes offered by Canon for purchases made before the the end of the year!

My suggestion to credit card companies is that they should change their terms and conditions to merchants such that they can not process payments until the goods have been shipped - especially for "cardholder not present" transactions.

I'll keep you all posted with the latest events...

[sirrius]

MYDV did ship my camera on the date they said they would, only trouble is I had asked for the order to be cancelled 10 days before!!!!!!
Once they have your money they are intent on keeping it!!!!

[Webwatch]

Hi Scambuster,

The experience you have had seems the norm for MYDV-It is worth calling Canon UK to check on the Warranty problems with buying a camera from the US. Their Contact number is 08705 143 723 (select option 3).

Also if you definately decide to cancel your Order please check with your credit card company if you can refuse delivery and the best way to proceed.

[Forhad]

I had put in an order on the 19th October and recived the goods on the 9th November. This was for Canon 20d full kit.

They did say it would take approximately 2 to 3 weeks for the delivery so I am happy that I have recived it.

Usual problems faced as described by many users.
misleading uk presence
Poor customer services
phone lines not working always
no replies to email
american based
no communication
overcharged
customs/import tax??

The item itself:
The usual problems of warranty, no CF card and no UK power lead. The lens do not reflect what is advertised.

Remedies:
- Still persuing possible warranty that can run in the UK. :head:
- CF cost between £7.99 to £60 depending on need. Canon supplied cards doesn't cost much, so its not a great loss to buy a better make.
- UK adapter, a few pounds.
- overcharge, send them the statement of payment. What I did was printscreen my internet credit card account and emailed it to them so they reburse the differenc. Still awaiting for the credit back. :head:
- Customs/tax; have not been charged.

My experience would mean that I will not purchase from this company again as I have not the patince to deal with all the problems.

Steer clear away, the discounted price is not worth it, as the hassle is too much.
Buy direct form the UK.

[nightbird75]

I found this site while surfing for some info on whetehr this site was genuine or not.

I ordered a Canon Ixus i5 on 13 October, supposed dispacth date of 20 October, I have sinc espoken to them twice on the phone and been assured I woudl received said camera wihtin a week, but now am unable to contact them at all:

live chat doesn't work,
I have received no response to my emails of complaint
phones are premanently engaged or "mailbox full"!
And they charged me £11 more than stated on the invoice - and this was charged the day after the order was placed!

I don't know what to do next!

Any advice?
Thanks
S

[woodster]

Nightbird 75

Just keep on at them - keep trying the live chat - however they clain not to accept cancellations this way - but also keep trying uk number as this diverets to the US and i found it best in an evening - I had exactly same problem as you - but they will refund in the end.......

Pain in the butt, but just keep on at them and dont take no for an answer as they are very persuasive....

Woodster

[scambuster]

Hi Sirrius,

Did your camera come with a USA or International warranty card?

[scambuster]

Just to add to the misery, the £100 cash back advertised by Canon plus the other cash back offers on accessories are not valid for products purchase outside the EU! Thanks for the Canon helpline number, they have informed me that the warranty may be valid but it would have to be an international warrenty card rather than a USA one. DHL seem to be in receipt of the shipment, but I intend rejecting the goods once I have agreed the procedure with my credit card company. More to come....

[smacsor]

I won't go into the details of my story as it's the same as everyone else's but just to add to previous comments that the only way to get action from this company is via email to the addresses posted earlier. Don't bother with the phoneline or live chat.

I actually managed to get my refund within a week (but after dozens of emails) but they didn't actually let me know when the refund had taken place?

Predictably I didn't get a full refund and I'm still waiting for the final fiver but I won't give up fighting until I get all my money back.

Intestingly the only email response I have had was from Max Manikian and only after threats of reports to fraud investigation agencies. I have now emailed him to ask him if he has the courage to answer some of the questions posed here about the website, their billing and refund practices and lack of communication with customers. I have told him that if he has the guts to honestly answer these points, I will post his reply on this forum.

Watch this space (but don't hold your breath!).

[nickpeacock]

I have the usual problem cancelling an order.

However, I have got through on the phone (twice); latest story is that the order will be cancelled and confirmatory e-mail will be sent within 24 hours. I was also given the number 020 7993 4694 (different from the website). Has anyone tried this?

I am (only mildly) relieved to discover that there does appear to be a real business entity out there, albeit in the US.

I discussed the position with my cc company within 24 hours of making the order (smelt a rat and then found this site - too late!). I have sent my cc company a copy of cancellation e-mail which I sent mydv.co.uk. I have been assured by the cc company on the phone that, if mydv.co.uk try and take the money from my card, I will eventually get reimbursed.

I assume in the meantime that mydv.co.uk will try and send me the camcorder.

I also assume that I can simply refuse DHL delivery if this happens. Am I correct?

[smacsor]

Blimey. Max has replied!!!!!!

Well, I promised him I'd post his reply here so make of it what you will:-

Simon-

I would like to try and answer these questions for you to the best of my ability. Unfortunately, as you know in standard businesses, all policies set, and the overall decisions pertaining to every aspect of the company fall to the President. Thus, I can try to explain the official policies of the company. Please understand that I agree with you regarding some of these points, and am and have been taking steps to rectify these issues within the company. Unfortunately, these solutions do take time.

1. Why do you continue to maintain a website which is clearly intended to give the impression of a UK company?

The mydv webstore is our UK electronics store. We also maintain webstores in both the US and in Australia. MyDV is intended for sales on the European Market, thus it is a registered website in the UK. I do have a Frequently Asked Questions Section that will be posted up onto the webstore as soon as it is approved by Mr. Paradies, the company president. In this section, the fact that we are a US based company is addressed. Our customer service representatives do also provide the information that we are a US based company quite openly to any customer who inquires.

2. Why do you not be honest about the fact that customers may be subjected to import duties and UK VAT? (you are not UK VAT registered, so please don't try and tell me that VAT is included in your prices).

Customers should not be subjected to any import duties or VAT costs. While VAT is not included in the prices listed on our website, customers are not responsible for covering these costs. We have an account with our courier, DHL that is charged relating to these charges. On occasion, this charge is not applied to our account, and a customer may receive a bill for import duties. Upon their receipt of this bill we simply asked to be notified of this, and to see a copy / scan of the bill for verification and we cover the charge. This fact is also addressed in the FAQ section.

3. Why do you consistently overcharge your customers and then not provide full refunds (currency fluctuations is not an excuse - if you try and pass yourself off as a UK company then this doesn't wash).

At this present time, overcharges are an unfortunate side affect of the manner in which our banking / billing is set up. NOT all customers are overcharged by any means. We do have in process a UK bank account and GBP payment processor. I am told by upper management that these will be up and running by the end of next week, thus, eliminating any chance of these overcharges happening again. In the event that a customer is overcharged, we do our best to get the funds back to you as quickly as possible.

4. Why does it take this level of complaint to get any form of response by email?

Your complaints and issues have been logged consistently throughout your correspondence. You should have received emails from representatives that are further down the correspondence scale. While my job, at this time, involves more of the data entry and tracking of customers and their orders at this point, once I was made aware of this situation, I took the proper and immediate steps to get this taken care of for you. I had requested emails be sent to you by my representatives, apparently this has not taken place, and I apologize.

Again, I do apologize for your frustrations; please understand that the issues you have experienced were by no means intentional or malicious in any way. We are a rapidly growing business, and to be quite honest, at this point in time, we’re working on keeping up with the ever increasing volume of customers, orders, etc.



Please let me know if you have any further issues or concerns I can address for you.

Thank You,

Max

[nickpeacock]

Well done for getting a response out of them.

What is Max's e-mail address?

All I need is some written confirmation from someone that my order has indeed been cancelled. Only then can I sleep easy.

[smacsor]

His email address is mmanikian@nepcodirect.com

Good luck!

Simon

[nickpeacock]

Hands now clasped in prayer.

Thanks for this, Simon.

I will keep you all posted; I am currently e-mailing inquiries@mydv.co.uk roughly hourly. Perhaps Max can do better...

[Mols]

Hi to you all,
I too purchased a PSP this morning from myDV with the lure of a £169.95 price tag. Doh! If I'd only done a quick google on "mydv.co.uk and scam" would have unearthed all your messages.
I ordered after calling them, 3 weeks for delivery, o.k. I can wait. But when my CC company called me within 10 mins. of ordering "... we suspect a fraudulent transaction ...". Was Nepine USA for (you guessed it) £179.12.
Rang MyDV again this afternoon "... its o.k. we'll refund you when the database gets updated, call again in another few days .." - same old story eh
CC Card dont want to know unless I dont receive goods, not bothered about the mismatch in prices.
BTW - the PSP is Japanese multiregion model not UK - MyDV say its better !!!
Trading standards just say that you're CC Co. will foot the bill if I dont receive it.
But how long to wait? - I'm like every other sucker who's ordered one for the kids for Christmas cos you can't get them anywhere here. Probably buy one when I can locally and if it does turn up I'll have to re-sell on ebay.


Hopefully, Matrixwatch can lobby to get these type of sites shutdown, they appear as UK but transactions/goods are handled in the US where the Trading Standards can't reach.

Keep up the good work guys !!!
Paul.

[nickpeacock]

E-mail mydv.co.uk NOW quoting your order number and stating that the order is cancelled with immediate effect.

Print off a copy and send it to your cc company.

UK consumer law gives you a cancellation period during which you can change your mind unconditionally.

[mercinary]

Hopefully, Matrixwatch can lobby to get these type of sites shutdown, they're fraudulent for appearing as UK but transactions/goods are handled in the US where the Trading Standards can't reach.

I mentioned this a couple of times in this thread, but I will mention it again....

Matrixwatch is just a medium for victims of scams. You (the victim) need to take action. Look how many of you there are! Imagine what could be achieved if all of you just wrote one complaint letter to the UK Office of Fair Trading. Now imagine what could be done if you all wrote a letter to the DTI and another letter to Trading Standards!!!! These are the organizations that will be able to help you, and only you as the victim can take action that will get noticed.

We will give you a gathering place, provide the organizational infastructure, and point you to the organizations that can help you. The rest is in your hands.

-Merc

[nickpeacock]

Well, well, well:

Max replied to my e-mail within about 30 minutes with the following:

"I have passed your information along to my refund manager. A refund will be posted to your credit account today, and should appear on your statement within 2-3 business days. I apologize for the delays in this; however, there is a bank processing period on all refunds. Once your refund is placed later today, you will be notified via email of the transaction."

Now I have it in writing!

(I assume the "refund" will be a few quid short; perhaps this discrepancy is actually how they make their money - or am I just too cynical?)

[scambuster]

Just got off the phone to Rajul Williams at mydv who has informed me that my order has been cancelled and that I would get a full refund in 2/3 days. I requested an email confirmation, so we will see what happens.

[Barnaby]

Hi Nightbird 75.....
My suggestion is first read the posts on this thread above yours, and you will definitely get the gist of whats going on and what to do.
If the item you ordered has no compatibility issues and you are sure you can use it to its full extent in the UK, then consider waiting as I think this thread suggests the item will eventually arrive.
If so, and the item is OK, frankly the £11 overcharge you have suffered is not worth the appalling hassle of trying to cancel the order.
If you cancel the order they will probably send you the item anyway, so then you have the hassle of sending it back and getting a refund.
If you receive the item and keep it, you will probably not have a warranty.
However, if (like in my case - see my posts above) there are compatibility issues, or the lack of warranty bothers you, then cancel. The only possible advice, again I think strongly shown by this thread, is NEVER GIVE UP. MyDV seems very very strange... desperately inefficient/fraudulent, but somehow we customers seem to get our way in the end. Whatever you decide, a ton of persistence has to go with it.
All the best!

[Barnaby]

Smacsor, YOU ARE A GENIUS!!!!!
A brilliant piece of work if I may say so, to get that response from our boy Max!
I have emailed him with my sorry tale and requested him to get my useless NTSC camcorder (£2187 of it - I seem to stand to lose more than most on this thread!) delivered to me despite cancellation, and arrange my refund. If this helps, I will buy you not one pint, not two pints, but a whole sodding crate of pints! I understand there is an excellent UK website called MyPint.... I will order through them!

[Zippy]

It seems I too have fallen ito the trap that is MYDV.
I'll let my e-mail to good old Jeremy explain:

Dear,
Jeremy Paradies of

97 Anderer Ln
West Roxbury
MA
02132
US

I feel compelled to write to you in order to express my despair as I deal with your company MYDV. I am sorry to say that my shopping experience with you has been less that satisfactory. I originally placed an order for a Sony PSP at an advertised cost of £169.95p Sterling. Before placing the order I contacted your customer support team whom assured me that the product was in stock and that it is to UK specification. Please refer to the transcript below which took place on Oct 26, 2005 at 9:25:08 am EST.
info: Please wait for a site operator to respond.
info: You are now chatting with 'Tanya'
Tanya: Thank you for contacting mydv.co.uk, how can I help you today?
rpt: Hello Tanya
Tanya: Welcome to our live chat service, allow me to introduce myself as your chat representative.
rpt: I am interested in buying a PSP
Tanya: Hi, how are you today?
Tanya: If you place an order with us today it will take 7-10 business days for you to have the PSP in your doorstep
rpt: But would like to know 2 things, 1. do you actually have these in stoke. I have been to many etailers that tell you they have stock untill point where you enter your card details and then tell you that actually they don't have any
Tanya: Do you want us to call you back so that we can take your order.
Tanya: We do have it in stock
rpt: secondly, Is this a "value pack" i.e, ships with headphones strap and carry case etc?
Tanya: Most defintely it is.
rpt: so it does have headphone?
Tanya: Yes with remote control
rpt: Is there any way to speed up shipping?
Tanya: That will not be possible, however the 7-10 business days is the maximum estimated time.
Tanya: You might get it before that.
rpt: Thank you Tanya, i'll be placing an order this evening.
Tanya: Do you want us to call you back.
rpt: I don't bring my credit card to work!, But thank you for the offer.
Tanya: Not a problem,
Tanya: You are welcome. Please let us know if there is anything else we can help you with in the future.
rpt: Thank you, bye
Tanya: Thank you for chatting. Good-bye.
info: Chat session has ended.
I decided to place the order next day, which I did. I informed via email that my order had been processed and that I should recieve a DHL tracking number on the 2nd of November. I was happy with this as the Sony PSP was supposed to a present form Birthday from my wife, and it would seem that it would arrive in time to celebrate my birthday. The second of November came and went with no tracking number. From that day until today I have contacted mydv and told to wait 48 hrs several times. I have since looked at my bank statement and noted that I had been over charged by £10 sterling. I have reported this issue three time but I have had no response. Finally today I came to the end of my tether and cancelled the order. I also requested your postal address so I may write you a letter of complaint. But for some strange reason your staff said that they were unable to supply me with that information. One member of staff even telling me that they would loose their job if they did!!

Today I discovered a web site ( http://www.matrixwatch.org/forums/showthread.php?t=3269&page=3&pp=10) which is growing rapidly in popularity and starting to dissuade potential customers from placing orders with mydv.co.uk. It details many issues with the ordering process, ranging from product with incorrect power adapters, being overcharged and being under refunded.
I cannot understand why you would risk alienating your potential customers like this. Your reputation is spreading fast.
Also your customer service team inform me that you work to UK trading laws, but this it seems is not so.
Your website (www.mydv.co.uk) does not contain a valid UK address this is illegal in this country.
It is also illegal to sell electrical items in the UK with out a UK power adapter, not the Japanese and American adapters as a lot of customers report.
It is also illegal to charge more than the advertised price of the product.
I look forward to receiving a full and complete refund of £179.95 sterling within 3 working days. And if you see fit a little compensation for my troubles.
Thank you for taking the time to read this and hopefully reply.
Yours
sincerely

Richard Truman

Domain Name: mydv.co.uk Registrant: Jeremy Paradies Registrant's Address: 97 Anderer Ln West Roxbury MA 02132 US Registrant's Agent: Global Registration Services Ltd [Tag = GRS] URL: http://www.globalregistrationservices.com Relevant Dates: Registered on: 20-Oct-2004 Renewal Date: 20-Oct-2006 Last updated: 19-Oct-2005 Registration Status: Registered until renewal date. Name servers listed in order: ns1.mydv.co.uk 66.70.19.58 ns2.mydv.co.uk 66.70.19.59
Registrant: NEPCO, LP 618 Main St Waltham, Massachusetts 02451 United States Registered through: Go2Reg.net Domain Name: NEPCODIRECT.COM Created on: 21-Jun-04 Expires on: 21-Jun-10 Last Updated on: 09-Jun-05 Administrative Contact: Wolf, Matthew mwolf@nepcodirect.com NEPCO, LP 618 Main St Waltham, Massachusetts 02451 United States 5086852885 Fax -- Technical Contact: Wolf, Matthew mwolf@nepcodirect.com NEPCO, LP 618 Main St Waltham, Massachusetts 02451 United States 5086852885 Fax -- Domain servers in listed order: NSA.SHARPSERVER.NET NSB.SHARPSERVER.NET
Domain Name: gardenready.co.uk Registrant: Jeremy Paradies Registrant's Address: 97 Anderer Ln West Roxbury MA 02132 US Registrant's Agent: Global Registration Services Ltd [Tag = GRS] URL: http://www.globalregistrationservices.com Relevant Dates: Registered on: 06-Jun-2005 Renewal Date: 06-Jun-2007 Last updated: 08-Jun-2005 Registration Status: Registered until renewal date. Name servers listed in order: ns1.gardenready.co.uk 66.70.28.38 ns2.gardenready.co.uk 66.70.28.39 WHOIS database last updated at 18:15:01 10-Nov-2005
Domain Name: nepine.co.uk Registrant: NEPCO, LP Trading As: NEPCO, LP Registrant's Address: 618 Main St Waltham MA 02451 US Registrant's Agent: Global Registration Services Ltd [Tag = GRS] URL: http://www.globalregistrationservices.com Relevant Dates: Registered on: 26-Aug-2004 Renewal Date: 26-Aug-2006 Last updated: 06-Apr-2005 Registration Status: Registered until renewal date. Name servers listed in order: ns1v.datapipe.net 64.27.64.70 ns2v.datapipe.net 64.27.64.71

[smacsor]

Thanks for your kinds words but the credit is due to previous posters without which I wouldn't have had the information to progress this.

That information together with my anger at being ripped off was what produced the result.

So don't give up, stay angry!

This is not a sustainable business model so as long as people keep fighting they will have to change or go bust.

Simon

[Webwatch]

Hi All,
It was nice to see a response a couple of pages earlier from a MYDV representative (thanks for posting it).

Although polite and informative It is was just the response expected from a company that's main objective is to sell US products to UK buyers hoping that they will not complain or make a fuss when they receive delayed and non warranted products plus a little 1.5% overcharge for good measure.

I am no certainley expert but there business stratergy seems to be based on the following points:
1. People in the UK believe everything they read.
2. UK Buyers think that a .co.uk webaddress is a UK Shop
3. UK Customers are to shy to complain and wont moan about any delays
4. UK customers dont know the difference between a US and and UK Product
5. Most UK Buyers will just order the item and then checkout without looking any further into the company they are buying from.
6. If the price is in £'s and cheap enough they flock to buy anything

There are many more I can't think of at the moment and yes as a UK shopper I have been guilty of a few of the above myself.

As this thread grows we may even see a name change as MYDV switches to another webaddress no doubt with a .uk domain on the end and a message on the home page proclaimg to be "The UK's favourite source for getting dodgy US goods" or something similar but worded slightly different.

[Tribalarm]

Just received an email from myDV with a Tracking number for my now cancelled camcorder.

myDV have already refunded my card with my purchase price.

According to the DHL website it is enroute from Belgium.

Whats going on here?

Any advice?

[scambuster]

I would suggest that anyone receiving goods from mydv whether refunded or not should check to see if the box is CE marked. If it isn't it's not legal. Reject the delivery on the doorstep! You may find they can debit your card once they find you have accepted the goods from DHL.

[websurfer03101]

tried ringing them but got fed up after 15 minutes of listening to an irritating American accent thanking me for calling and advising me to hold for the next available "operaider".

I understand you are upset for getting ripped off, but insulting people (like myself) isn't the answer. Besides they are outsourced operators from India anyways and if it weren't for our irritating accents you'd be speaking German. Don't you guys have stores like Bestbuy or whatever. Their prices are are about the same that you'd find on the Web.

[sirrius]

I wish to apologise for that remark to you and all other Americans.I'm not suggesting for one minute that you all have irritating accents! Many British people have irritating accents too! :bow:

[RedAlligator]

Like many I placed an order, was overcharged on my cc and told the goods were being dispatched. When they didn't arrive, I had zero response to my e-mail & 'phone chases via the mydv advertised communication channels.

However, last night having read the threads here, I e-mailed Max on mmanikian@nepcodirect.com and much to my suprise, had an immeadiate answer from him!

He says he is refunding the full amount charged. We shall see... He claims that they now have a UK bank & cc processor which will go 'live' today or Monday so they can process payments in GBP.

This still leaves the question of why they are passing themselves off as a UK based company and why goods aren't being delivered.

[Tribalarm]

Well surprise, surprise - the DHL courier turned up this morning at 10:30 with a parcel from myDV.

I refused to accept the delivery because as I've already stated in a previous post I've had a full refund.

The DHL guy said He wasn't bothered I could take it if I wanted but I still refused out of principle (the goods don't belong to me).

He then wrote on the delivery note 'Taken back'.

My credit card company have now blocked my card and are in the process of issuing another one (Pain really) - so myDV can't debit the amount again.

Mind you I had to argue for them to do this as they said myDV haven't debited anything yet - I replied yes but they have my details and I don't want them to have the chance to do it.

So hopefully this matter is at an end now.

I have also emailed Max Manikian and asked him how this can happen and why it happened as I've had my refund for about a week now.

[nickpeacock]

I too now have a precious e-mail confirming cancellation of the order and promising a full refund (yeah right).

But it has a new "customer care" phone number on it, which people may like to try:

020 7669 4292

[scambuster]

Unfortunately I have not been as successfull with Max as yet. Amazingly I recieved not one but two shipping notices, which I have been following with interest (DHL).

The first seems legitamate and I have followed (shown below). This parcel ended up in Manchester where a delivery attempt was made (I live in Wiltshire near Salisbury).

The second is unknown to DHL.

Are mydv.co.uk passing out any old DHL tracking numbers in attempt to buy more time or is this once again down to incompetence. Its become a sort of sport now, watching how mydv mess up next and having my afternoon chats online.

I must also thank all contributors to this threat for their very valuable post and to matrixwatch. A problem shared as they say..

Date and Time Status Location
11/11/2005 12:37 pm Delivery Attempted.
Manchester, United Kingdom
9:11 am With delivery courier. Manchester, United Kingdom
5:44 am In transit. East Midlands, United Kingdom
4:32 am Clearance processing complete. East Midlands, United Kingdom
2:44 am On Hand. East Midlands, United Kingdom
12:10 am In transit. Brussels, Belgium
11/10/2005 11:16 pm Arrived at DHL facility. Brussels, Belgium
11:22 am In transit. New York, NY
9:40 am In transit. New York, NY
11/9/2005 6:48 pm Departing origin. Cranston, RI
4:53 pm Picked Up by DHL. Shipper's Door

Ship From: Ship To: Shipment Information:
FRANKLIN_NEPCO Ship date: 11/9/2005
Franklin, MA 024510621 Pieces:
United States Total weight: 2 lbs
Ship Type: Package

Attention: Attention: Shipment Reference: 5632
FRANKLIN_NEPCO Service: International Express
Special Service:

Description: shipment
Tracking detail provided by DHL: 11/11/2005, 7:18:41 am pt.

[sirrius]

Just tried mydv live chat, no.37 in line!!!!!!!!!! Are these all people trying to get refunds??? Ashley/Laura/Tanya/Christine/Sandra/Lisa are very busy people/person!! :crazy:

PS. Has anyone ever had a reply from inquiries@mydv.co.uk

More good stuff at **URL removed by moderator**

[scambuster]

I just finished a web chat with Tanya at mydv, the transcript of which is below. I managed to get her to confirm the cancellation and by requesting an email copy of the transcrip I now have it in writing of sorts. Some disgruntled empolyee has obviously posted the cell number of Jeremey Paradies on a chat forum. I haven't checked it out properly so I won't post it on this forum, but if anyone really gets stuck contact me directly on my email (in profile).

You are now chatting with 'Tanya'
Tanya: Thank you for contacting mydv.co.uk, how can I help you today?
John: HI CAN YOU CONFIRM THAT MY ORDER NUMBERS #### AND #### HAVE BEEN CANCELLED?
Tanya: Please give me a moment to look that information up for you.
Tanya: When did you request cancellation
Tanya: I just looked at your record and your order have been cancelled..
John: Thank you can you please send me a confirmation email and tell me when I can expect a refund
John: Hi Tanya, are you still there?
Tanya: You should have the refund towards the end of next week
John: Thanks Tanya, can you please confirm this in an email?
Tanya: I am not authorized to send emails we will confirm it once the request is send to the bank
John: Do I need to call Jeremey on his cellphone to get a email?
Tanya: you will receive an email next week..
John: I will watch with interest, Rajul Williams has promised me an email and Max is not responding to email anymore. I would suggest you get this email out today, I can't see why theres a problem doing this?
Tanya: We will ahve it out sir..
John: Thank you, I hope you sort out your capacity problems soon. Goodbye.

[Webwatch]

Hi all I have just taken a look at the other forums and there seems to be a new internet sport emerging with the MYDV Web Chat.
I Think the rules are as follows:

1. Start a webchat session with a genuine enquiry
2. Go off on a tangent and discuss something totally unrelated
3. Start insulting the operator or ask inapropriate questions
4. Try and maintain the chat session for as long as possible
5. The winner is the one with the longest chat session.
6. Extra Bonus points if you get a date with the chat operator.
7. Extra Points also if you can get the chat operator so flustered they lose the ability to spell.


Now all we need is a name for this new pastime.

[jamie12004]

had an intesting live chat with linda 2day read down for all info, i was told for definite i would have my package in 11 days. see if they can live up eh?

Heres the transcript

Please wait for a site operator to respond.
All operators are currently assisting other customers. You are currently number '41' in line for the next available operator. Thanks for your patience.
All operators are currently assisting other customers. You are currently number '2' in line for the next available operator. Thanks for your patience.
All operators are currently assisting other customers. You are currently number '1' in line for the next available operator. Thanks for your patience.
You are now chatting with 'Linda'
Linda: Thank you for contacting mydv.co.uk, how can I help you today?
chris: can i check on my order #****
Linda: one moment
Linda: your order will leave our warehouse on the 14th and you will also receive an email along with your DHL tracking number
chris: so on the 14th i should have a confirmation of dispatch email and my tracking number. what is the edt
Linda: its about 7 days
chris: i was told 3-5
Linda: I am considering worst case scenarios
chris: right so really the latest i should have it is the 21st
Linda: yes
chris: can this be certain?
Linda: yes
chris: thank you for your time
Linda: You are welcome. Please let us know if there is anything else we can help you with in the future.
Linda: Thank you for chatting. Good-bye.

Can they live up

does anyone know if the psps they are selling are JAP it wont bother me if they are but i just dont want an american one.

[mercinary]

Hi all I have just taken a look at the other forums and there seems to be a new internet sport emerging with the MYDV Web Chat.
I Think the rules are as follows:

1. Start a webchat session with a genuine enquiry
2. Go off on a tangent and discuss something totally unrelated
3. Start insulting the operator or ask inapropriate questions
4. Try and maintain the chat session for as long as possible
5. The winner is the one with the longest chat session.
6. Extra Bonus points if you get a date with the chat operator.
7. Extra Points also if you can get the chat operator so flustered they lose the ability to spell.


Now all we need is a name for this new pastime.

NOTE: We (Matrixwatch) do not condone this type of behavior. We encourage victims of fraud to take action only in a possitive fashion. If you are going to participate in said behavior, I request that you not use our forums to discuss it.

-Merc

[jamie12004]

Just to follow up (my previous message had an unclear question)

What region PSP's are myDv selling?
JAP wont bother me as i am in uk, but a USA one would not allwo me to play umd movies, cant see the point but its nice to know

Thanks.

[Webwatch]

Hi Mercinary,
Apologies for the inaproprate post please delete if need be.

Regarding the PSP it would be worth checking with MYDV if it is 100% compatible with region 2 UMD Movies and also what is there preferred returns procedure. When it is delivered ask the DHL courier to wait while you check it.

As mentined in previous posts their is likely to be Warranty problems that can arise from bying grey imports, but Sony UK should be able to address any concerns you have.
Sony's Contact number is 08705-998877

[jamie12004]

does anyone know for certain if they are region 2 psp's

[deek19790]

hiya,

i joined this site three days ago after seeing this post and seeing how crap mydv.co.uk were, i have tried to call them and have got through most of time...called everyday....i told them i need items by end of week and they have delivered!!!!

i placed my order on sunday 6th November and today is Friday 11th November and it has arrived.

on the bad side they have overcharged me by £15 which they will be refunding and also according to dhl.....duty office will be sending me an invoice for VAT for this product....so im upset as it has cost me the same as uk now......but just throught id post that i have received my items within 6 days....and no i dont work for them

dee
ps. i ordered a digital camera.

[sirrius]

Yesterday I emailed Max Manikian regarding the refund for the camera I cancelled on 13th September, today I got this from mydv customer services.

Dear ***********,

We have processed a credit to your account for the original amount of your purchase.


Be advised these refunds can take up to 5 business days to appear on your credit
card statement.

Please let us know if there is anything else we can do for you.


Thank you for your business,

Christine
MyDV Customer Care
inquiries@mydv.co.uk :applause:

[weirdid]

deek19790,

you will find that DHL have to collect import duty, VAT, and their fee for collecting the tax.

[Webwatch]

A Bit of Help For Deek

MYDV have promised on numerous occasions that VAT is included and they will reimburse customs charges, once you have your Invoice it is worth faxing a copy to Max (who seems the most helpfull of the bunch) and requesting they honour their promise and refund your VAT.

Let us know how you get on.

It is nice to see they can at least deliver the occasional order although as the camera is a grey import the real problems begin if a repair is needed in the Warranty period.

[deek19790]

hey,

i spoke to dhl and they said i will have to pay £14.67 and thats its...this amount includes an admin fee.....but i just realised that the charger is american and i cant just change the plug as its built into the charger...dam!!!!


the the fact about warrenty is true, i will just have to send canon the invoice and insist that i purchased through i uk site.

dee

[scambuster]

Dee,

Unless you have an international warranty card Canon will not recognise it and the chances are the warrany will be USA. Also I doubt that the product is CE marked, which makes it illegal to sell and use in the UK. I know this may seem pedantic and you can, of course, buy a UK mains adaptor, but why should you have to put up with all this hassle! The choice is yours of course, but I would suggest returning the goods on the grounds that they are not CE marked (i.e. not fit for purpose), do not have a valid manufacturers warranty (illegal in the UK) AND they have not included all shipping and tax costs.

If you purchased with a credit card you should dispute the payment NOW on these grounds (the paperwork takes a few days to arrive and about 30 days to process). I believe there is a cooling off period for mail order goods purchased on credit cards (7 days I believe but worth reading the link http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm).

I know it's tempting to hold on to the goods because of the highly discounted price, but if something goes wrong you've lost all your money and had the hassle on top.

[weirdid]

I dont think that DSR (distance selling regulations) will apply in this case, as the company is in the USA.

If and when they set up a UK based credit card processor, this together with their .co.uk website, may be enough for Trading Standards to class them as selling in the UK.

A UK company, must state on their website that that they do comply with DSR, and there is a 7 day cooling off period, if they fail to make this statement, then the customer has 3 months, plus 7 working days to reject the item and claim a full refund.

All electrical items sold within the UK, must have the europe wide CE mark, its illegal to sell without it.


-weird

[RedAlligator]

I did get a reply from Linda to explain why they had overcharged my cc. Her explanation was that it was due to fluctuating forex rates. She wanted me to fax a copy of my cc statement to +1 781 893 3037 for the attn. of Christine Metzler or e-mail a scan to: order.review@nepline.co.uk.

In a seperate e-mail Max claims this overcharging only happens to 5 - 10% of their customers. Has anyone here NOT been overcharged? Or maybe even undercharged!!

I've also received an e-mail from Christine titled 'Your refund' and saying "We have processed a credit to your account for the orginal amount of your purchase".

I had already advised my MasterCard cc of the overcharge. They are sending me the usual bumf. However, they 'phoned me yesterday to ask what the situation was (which suprised me). I explained and said that I wasn't alone in having problems with mydv. The reply was 'yes, we know'.

So maybe VISA & MC are facing a flood of complaints and taking an interest?? This may be more effective in the end than anything the Trading Standards can do (altho' I've written to my local office to inform them in any case).

[marmite]

Having just falled foul of MyDv and, like many I suspect, only checked for reviews when it went wrong, I wonder if I could sum up the last 28 pages.

My scene so far: -
1) Ipod ordered 18/10/05 from what i thought was a UK company found via Google.
2) Has not arrived despite supposedly being despatched on 1st Nov (DHL Tracker shows leaving for Rhode Island en route to UK that day but nothing more).
3) Credit card company check shows overcharged £13 approx. 4) Likely plug will not work in UK.
5) Likely to be charged import duty + admin + VAT on whole.

Have emailed MyDv and DHL.

Seems choices are: -
a) Wait for delivery and pay, likely, Import and Admin charges + plus VAT (and hope it works of course!).
b) If not arrived by 28days ask Credit Card Company (Tesco Mastercard) to refund.
c) Continue to demand reimbursement of overcharge (and later anything else) and hope it eventually arrives.
d) Formally complain to credit card company to see if they will cease MyDv trading via them.
e) Formally complain to Trading Standards (by the way what was the last word on the WatchDog initiative?) and inform Google.

I don't suppose there is a best way without more info and knowing what the credit card company will say when their 'Disputed Purchases Section' opens, but I am now hoping my order won't arrive within 28days and they then accept my MyDv invoice and cancel the whole.

I think that in any case I need to cancel the card as I now consider it as insecure.

Thanks for reading. Has anyone got any experience with the Ipod (or similar) charger, or getting a full refund from credity card company? It seems some were hopeful of this.

[churchward]

Just adding my two penneth.

I am in the middle of trying to cancel an order with MyDV and get my money back.

I have cancelled within 7 days. I haven't had a confirmation of cancelling or that I am getting the refund yet. But as ever I am hopeful that I will get it some of the posts here have given me some encouragment to think so.

Failing that I will persue a claim via my credit card company.

I guess its all going to take a while.

[Webwatch]

As this thread is growing and growing i thought i would post a bit of help for UK Shoppers who wish to aviod Christmas Dissapointment this year.

Genuine UK Websites and how to spot them:
1. They will have a genuine UK Landline line Number (MYDV has found a way round this but it is a place to start).

2. Call the number and find out where the company is based before making an order (especially if it is a high value item). Also check they have the item in stock as website stock control systems can be misleading.

3. Check for a UK VAT Registration Number (it will start with GB for the UK) this Number can be checked with the UK VAT office

4. The website should show the Company's Address Many use PO Box Numbers which is OK as long as there is a Town name and UK Postcode. This can also be checked on the Royal Mail Address Finder Service.

5. Always use a Credit Card if Possible

6. Do a bit of research. If the price seems to good to be true is it an imported product.

7. Do a google search on the company (Usually just typing the companies name and then the word "Threads" will bring up excellent Forum sites like this one).

These are just a few but if following these guidelines helps one person then it is worth me typing.

[Barnaby]

Dear Churchward,

If your experience is anything like mine, you will receive the goods regardless of whether you cancel (see my posts above).

My feeling is that when we phone myDV, or chat them, we are speaking always to customer service staff, and never to the people in office who can make things happen. I doubt if the two are in the same place. I think the customer service people have only one means of cimmunication with the organisation above them, and that's email. So truly helping a customer's problem is impossible.

Involving your credit card company as soon as possible seems important.

Webwatch's post just above this one should be read. Alas however, by the time anyone gets to this thread it is likely to be too late for them.

My struggle for a refund continues tomorrow. NEVER GIVE UP!

[grayson]

I tried phoning them yesterday and all I get is this voice box cannot except any more mail, I paid by visa debit card will i get my money back if they have done a runner

[marmite]

Have spoken with credit card company (Tesco Mastercard) who advise.

a) must allow MyDV 30 days from stated delivery date (for those that have one)

Mine was stated as 3-5 days on email dated 3/11/05 (although DHL tracker number shows despatched on 1/11/05).

Therefore if not received by 30 days from 8/11/05 (at latest) they will reimburse my account.

b) upon explaining overcharged (not what contracted to pay) and likely to be charged import duty, admin plus vat, was also advised not to accept delivery.

c) have sent me a claim form in any event.

will let you know what DHL say as soon as I hear.

By the way, it is no good just cancelling your card account and reissuing, as once you have given your details any later (even fraudulent) debits will automatically carry over to your new account. Apparently, if that were to happen you have to go through the reclaims procedure with your credit card company again. (I think this is why some companies advertise 'free' gifts if you sign up for debits via your credit card and not a bank account).

[Webwatch]

Hi Marmite,
If you do receive a new card from your credit card company it should have a new account number (The big 16 Digit One Across the Middle).
Your old one will be stopped and the only things that transfer over are Direct Debits.

As far as the 30 days goes the credit card company does this to give the company you order the products from every chance to refund you as in the UK Chargebacks also have an additional £36.00 charge for the company concerned, I suspect this is similar for the US too.

Rest assured you have done the right thing contacting your card company immediately and when everything settles down you should not find yourself out of pocket in anyway.

[nickcharlton]

This is probably the best way to file a complaint about this company http://www.econsumer.gov/english/

[Zoidy]

As this thread is growing and growing i thought i would post a bit of help for UK Shoppers who wish to aviod Christmas Dissapointment this year.

Genuine UK Websites and how to spot them:
1. They will have a genuine UK Landline line Number (MYDV has found a way round this but it is a place to start).

2. Call the number and find out where the company is based before making an order (especially if it is a high value item). Also check they have the item in stock as website stock control systems can be misleading.

3. Check for a UK VAT Registration Number (it will start with GB for the UK) this Number can be checked with the UK VAT office

4. The website should show the Company's Address Many use PO Box Numbers which is OK as long as there is a Town name and UK Postcode. This can also be checked on the Royal Mail Address Finder Service.

5. Always use a Credit Card if Possible

6. Do a bit of research. If the price seems to good to be true is it an imported product.

7. Do a google search on the company (Usually just typing the companies name and then the word "Threads" will bring up excellent Forum sites like this one).

These are just a few but if following these guidelines helps one person then it is worth me typing.

Hi,

you can also check the Companies House website to see if they are a registered company. They should be if they are not a sole trader.
http://www.companieshouse.co.uk/WebCHeck/findinfopage/

Z.

[Garethjames181]

On the 20th October 2005 I ordered a Sony PSP from www.mydv.co.uk, who I believed where a british company from their website for £169.95 (order #4***). On the 21st Oct I received an email from mydv stating that my order was due for shipment on 28th Oct

(Thank you for your order. Your payment has been processed and accepted and your shipment is scheduled for Oct, 28. Once your shipment is in transit, you will be emailed your DHL assigned tracking number. In the interim, please do not hesitate to contact us if there is anything we can help you with. My DV Customer Care: 0207-993-4696 Thank you again for your business! You may click the following link to reach a customer care representative instantly. https://server.iad.liveperson.net/hc/1432764/?cmd=file&file=visitorWantsToChat&site=1432764&byhref=1&imageUrl=https://www.nepine.co.uk/xcart/skin1/images/livechat.)

However I have yet to receive my PSP, everytime I have spoken to a customer services representative they have been indian/asian with very poor english. They keep telling me that there is a backlog in their warehouse and my order has been marked priority and I will receive it in 7-10 days. I spoke to a customer services representative on 7th Nov and they said I would receive my order within seven days. I then rang again on 12th Nov to check the progress of my order and was told I'd have to wait a further 7-10 days. I paid for my PSP by credit card and the money was taken on the day the order was placed, however when I checked my statement I found out I had been charged £181 not the stated £169.

Here is a transcript of an online conversation I had with one of their representatives today (14/11/05)

Lisa: Thank you for contacting mydv.co.uk, how can I help you today?
Gareth James: Hi I am contacting you regarding my order
Gareth James: the order is #4£***
Lisa: Your number please
Lisa: Your order has been processed and a shipment request has been prepared and sent to our warehouse.
Lisa: We are currently awaiting confirmation of shipment and a tracking number. Once we recieve this, you will be sent an email containing your tracking information. You can use this information on DHL's website to see updates as to how your shipment is coming along.
Lisa: We ship using DHL's 3-5 business day delivery service.
Gareth James: My invoice stated a price of £169 but I have been charged £181 on my credit card bill
Lisa: We can have the difference amt refunded
Gareth James: I have also read a lot of complaints from people who have ordered from you on www.matrixwatch.org who never received their orders
Gareth James: I am becoming concerned that your website is a scam and I will not receive anything from you
Lisa: We do not own the website, doesnt belong to us
Gareth James: well there a lot of people complaining about the whole mydv operation
Gareth James: Are there any guarantees that I will receive my PSP?
Gareth James: How will you refund the difference in the charges?
Gareth James: Do you have any contact details for the Manager/Owner of mydv so I can send a written formal complaint
Lisa: Delivery will take about 2 weeks for the PSP as it is the most popular product in the world right now. At the same time we will keep you updated via email about the exact delivery date.
Lisa: e actually have other retailers calling us daily to buy 100-400 at a time, so I know you are hard pressed to find them anywhere else.
Gareth James: I don't care about other retailers, I placed the order on the 20th Oct, the money was taken straight away yet I havn't received the order. This is technically THEFT!!!
Lisa: Please understand its just not us , but it happens every other place
Gareth James: I have never experienced the problems with online ordering that I have with mydv. I am extremely unhappy and I am considering involving my solicitor, trading standards and internet fraud agencies
Gareth James: If I do eventuallly receive my PSP what kind of compensation will you offer for the inadequate and incompetent level of service you have provided?
Lisa: We will have to talk over with the concerned and see what best we can do
Gareth James: Well going by the service I have received so fay your best is nowhere near good enough!!
Gareth James: I want guarentees not false promises
Gareth James: Can you provide any guarentees?
Gareth James: Who do I contact to take my complaint higher than a customer services representative?
Gareth James: Is anyone there?
Lisa: You need to call on the customer service number 0207 99
Lisa: 0207 993 4698
Gareth James: I have contacted that number 3 times and get the same excuses and false promises I'm getting on her. I want to take my complaint higher than a customer services representative
Lisa: Thats the number you can reach to any higher person
Gareth James: Thankyou
Lisa: Thank you for chatting. Good-bye.


What do I do?

Can you help?

[marmite]

Just had chat with DHL East Midlands Airport UK and updating as promised.

It is unlikely my consignment (tracker number supplied and allegedly leaving Rhode Island on 1/11/05) exists.

DHL advised import duty will be collectable on delivery - but no admin fee.

Agreed should it arrive I will refuse anyway as in breach of agreement invoice.

DHL now to email counterparts in USA and had already heard of Franklin Nepco here at EMA and viewed as a scam (they gave me the name and title!)

Interestingly, have anyone else noticed the Fraud Alert warning on DHL UK Home page @ www.dhl.co.uk

[marmite]

Hi Garethjames181

If you've seen my notes on page 28 and now 29 you might want to take a lead from that.

I suggest the following.

If you are in the UK you will be charged import duty so refuse to accept it telling the courier (politely) that it as disputed consignment and it should go back. (DHL are expecting this).

If you haven't already, advise your credit card company and ensure the operator puts a note on your account that this is a disputed transaction and you have already been overcharged. If they do not offer ask for a claim form now.

The downside (if the experience isn't already enough) is that you now have to wait 30 days from the date you were told to expect your delivery. As (I suspect) the email states 3-5 days you have to add 30 days to whatever that is (looks like 28/10 is the inital spring board date) or earlier is the tracker number takes you back earlier as mine did.

Best of luck.

[sirrius]

I have been in touch with Consumers Direct and amazingly in my area (Yorkshire & Humberside) they have only had one other complaint about MYDV, check out their website, http://www.consumerdirect.gov.uk/ and if they cover your area phone them and lodge a complaint, other than that they advise everyone to lodge a complaint with the OFT http://www.oft.gov.uk/About/Who+to+contact/default.htm
The more complaints they get the more likely they are to become aware of MYDV and act.

[mercinary]

Thanks for posting the links! Throughout this thread there have been numerous suggestions as to where to file complaints. Rather than surfing the thread, you can get a list of all agencies here (also reachable via our main menu under "File a Complaint"):

http://www.matrixwatch.org/modules.php?name=Content&file=viewarticle&id=10

If you know of an agency that is not listed there, please feel free to let me know!

-Merc

[viatheweb]

I too have had the misfortune of my wife ordering me a PSP off mydv.co.uk. It was ordered on Nov1 after contacting the company to make sure they had them in stock.

I contacted them within 2 days of ordering, complaining about the overcharge. They said would refund the difference within 2 business days. This didnt happen. Spoke to them again and they now say 7-10 business days?

We received email saying for dispatch on Nov 7, and havent heard anything since about delivery. Now cannot even get through on the phone.

[scambuster]

Hi fellow mydv sufferers,

A ray of hope! I have reviceved not one, not two but in fact 4 confirmation emails that my order has been cancelled and that I would receive a refund. I have also complained to google (adwords), who are investigating (you may wish to do the same). The shows not over until the fat lady sings (i.e. refund received) but at least she's clearing her throat!

[Hughht]

site looked ok - as you say you can't get thru' to any telephone no's + no reply from email contact. i wud say leave well alone! god knows how you persue these people? but lets get these bastards!

[concerned]

site looked ok - as you say you can't get thru' to any telephone no's + no reply from email contact. i wud say leave well alone! god knows how you persue these people? but lets get these bastards!

Customers have to really be careful. You think the site looked OK. Why? Please read this thread, and then make your comment there. You can't go based on graphics, because anyone can make graphics these days. You also have to look at content.

http://www.matrixwatch.org/forums/showthread.php?t=3347

[!M@!]

Recently i fell for this *sigh* and am currently trying to get a refund :) also i'd like to say thanks to the peeps who made this post as i'd be lost without it and probably still be waiting for my psp now! :p i want my refund quick as woolworths have them for preorder and I NEED TO BUY ONE!
shame on you myDV :shake:

[!M@!]

Also just like to add, i've had no trouble getting through on to the phone line.
And can i just ask does their security certificate mean anything? cause i though the site was safe to buy off because it had one :confused:

[SteveL]

The security certificate simply means they are who they say they are - it doesn't mean they're good!

How did you get through on the phone? When I called in the last few days (to the number on my invoice), an American voice told me the line was out of service. I see the number has changed now, and has been replaced by a way to get piped music.

I did order an iPod in Sept - it took a bit longer than expected, and I was charged more than the invoice (now in dispute), but it did arrive when they said it would.

I think they've been greedy and overstretched themselves. The camera I've ordered in Oct - ordered 8th, charged 9th, email 10th saying despatch 17th Oct - still hasn't shown up, and I've no confidence it will. It's with my credit card company now.

[Grem73]

Hi new member here.

Currently deeply worried

Ordered an iPod mini for the wife off myDV about 10 days ago and was notified that shipping is taking place today, well yesterday, Nov 14.

It's not coming, is it?

Any advice on the course of action I should now undertake?

[Trafalgar]

MYDV a bunch of ........

Hi, this is my first ever post, I too have been a victim of mydv, I wonder just how many people have ordered from them? I ordered a Canon A610, on the 7th October. If you do a google search for A610 the top sponsored link is for mydv, still!!! I have sent an e mail to google explaining the problems everyone is having (In the hope of stopping other people from being ripped off at the very least!!)

Anyway some good news maybe? I missed the DHL delivery today but the camera has finally arrived and ready for collection later today, but from reading the posts here, should I refuse delivery, due to the concern over grey imports, warranty/ guarantee etc?

Plus why should I add to their profits after loosing so much sleep over the affair! Plus they charged my cc for £207 rather than the advertised price £194.49 !!!!!

[Saddlers]

I gave up trying to contact them. I did receive my camera on the scheduled date but:

They overcharged my card. I sent to invoice (you can print this from their web page) to the card company who after checking, refunded the difference.

Canon have told me the will not honour the warranty unless the camera is presented to them in the US or Canada. To make matters worse, they will not repair it if it goes wrong in the UK as they say the spec is different in the USA.

I noted the value for customs purposes includede with the shipment noting it was seriously understated; so I have reported them to the trading standards. Not that I expect any action.


My suggestion; find a UK company - save you a lot of heart searching.

[marmite]

Hi Trafalgar

would you let us know what duty etc DHL asked for and, on that basis, whether you accept.

Hi Saddlers

Were you charged on delivery please. Assuming the camera is digital, did you receive a charger / transformer and if so did it fit UK power point.

Thanks.

[marmite]

re' your Ipod, did the plug work (assuming you are in UK)?

[jokach]

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Chief Admin

[andrewm]

hi everyone first time posting. i ordered four psp's off mydv cancelled them today with ryan on the phone. i think the best time to contact them is around 11-1 in afternoon GMT it has worked best for me so far. hope full refund is forthcoming, thanks to everyone who posted site was very helpful, i have learned my lesson well-RESEARCH before buying off anyone online.

[spritez]

:head: Hi i ordered a psp too just last week..."lisa" says its not been dispatched
another gentlemen on the phone claims that..."sir, we have sent out ur order" oh i didnt even give him my details....wot a clown also, people are u aware that psp is'nt in stock anywhere in uk, how cud they have so many in stock?
now i am seriously so angry at mydv.co.uk
now im off to the police station with all this:

She cant even spell, also it takes about 30 mins for her to answer,
gosh i just want my money back, im off to police, then probably
trading standard, how could google sponsor these lot?


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All operators are currently assisting other customers. You are currently number '2' in line for the next available operator. Thanks for your patience.
You are now chatting with 'Lisa'
Lisa: Thank you for contacting mydv.co.uk, how can I help you today?
Sabbir Malik: could you please tell me when my psp will arive, the tracking number is #XXXX, also I would like to know if it is a value pack psp or a standard pack, Thank you
Lisa: one moment
Sabbir Malik: ok
Lisa: your order is currently in the processing dept and as soon as the warehouse puts a date of delivery on it you will receive an email with the delivery time
Sabbir Malik: how long will this take?! because it's meant to be a gift which i have to give to my friend by saturday, as its his birthday
Lisa: Let me see what I can do for you
Sabbir Malik: ok
Lisa: I have just logged a case for and will have this sent to the warehouse and they will let me know if they can speed the process and I have also placed a request for you to be informed via email to keep you updated on your orde
Sabbir Malik: well i'm guessing this will take ages right
Sabbir Malik: is there any way i could cancel the order because i though i would have the product by now
Lisa: you will have to call our customer service dept and cancel the order and you will receive your refund within the next 4 business days because I am not authorized to take cancellation request over chat sessions
Sabbir Malik: your customer services number is messed up
Sabbir Malik: i called it before, and i can't hear anything
Sabbir Malik: and i believe it's a international diversion call, and i can't get through to anybody
Lisa: yes
Lisa: all the calls are being routed to US
Sabbir Malik: Ok but i can't get through to anybody so how am i supposed to cancel
Sabbir Malik: i've tried to call last evening, and I probably brought up a £20 phone bill by now, this is perthetic, and the product hasn't even been dispatched.
Lisa: I would suggest you try calling us after some time since we are currently facing high call volume
Sabbir Malik: So you always face high call volueme? I've tried to call since last Thursday, the answer box is "full" and I can't even hear the man on the recording
Sabbir Malik: If i ordered the same product from play.com or amazon (which i would if it was in stock) i would have had my product straight away, and cs for both are good, what the hell is this all about, i order one week ago, and the item hasn't been dispatched...wouldn't you say that's a bit perthetic
Lisa: I am really sorry about the inconvenience caused
Sabbir Malik: ok, you tell me now, what am i meant to do? because if in the end i must go to trading standards, i would
Sabbir Malik: Has my money been taken out the bank?
Lisa: I am not sure of that information
Lisa: I would suggest you call you bank for that information
Sabbir Malik: so basically, buying off mydv.co.uk is the first website i have had problems with? in the end my order will be cancelled, with a £50 phone bill, and a friends birthday present ruined
Sabbir Malik: why can't you cancel the order right now?
Lisa: I am not authorized to cancel orders over chat sessions
Sabbir Malik: ok is there a alternative contact number for mydv? i've been on the line for 17 minutes and 23 seconds, and yet no answer
Lisa: you call will be answered soon
Sabbir Malik: right, will i get compensation for my phone bill?
Lisa: and there is no alternative number
Sabbir Malik: ok
Sabbir Malik: Lisa
Sabbir Malik: are you there
Lisa: yes
Sabbir Malik: could you please explain to me the scams in your company
Sabbir Malik: Lisa whats taking you so long to type?
Sabbir Malik: are you there
Sabbir Malik: dont take it as an offence lisa, but seriously i am overly pissed off now not at you at MYDV.CO.UK
Lisa: I understand your frustration, But our company isn't a Scam, Its just that we had no idea how famous we were and we were just bombarded with order in the last month and that reason for the whole inconvenience
Lisa: We weren't prepared for a large scale shipments
Sabbir Malik: i dont care if you were bombarded, now really i am so angry i got through to some guy on mydv, now he put me through to cancelations, oh guess what? line dropped and went silent
Lisa: but we have made some huge changes and are trying our best, believe me Our best, to fulfil all the orders on time
Lisa: ok one moment
Sabbir Malik: you said that same thing to someone else, im reading reviews on mydv
Lisa: May I know the name of the person you spoke to
Sabbir Malik: you overcharged someones credit card
Sabbir Malik: someone still hasn't had their item after 28 days
Sabbir Malik: WHAT DO YOU INTEND TO DO WITH MY CREDIT CARD? THIS IS NOT NO JOKE
Sabbir Malik: i don't know
Sabbir Malik: some man with a asian accent
Lisa: did you mention your name
Sabbir Malik: no not even my order number, he said to me my item will be dispatched in two days, without even knowing my order number
Lisa: I am really sorry just give me a moment
Sabbir Malik: ok please hurry because i have got other things to do
Sabbir Malik: Fast, Reliable & FREE Shipping. ^^^^^
Sabbir Malik: ???
Sabbir Malik: right lisa, this is it im off to the police to get this sorted
Sabbir Malik: perthetic
Sabbir Malik: whats going on now
Sabbir Malik: are you there
Sabbir Malik: your company is a scam

[nickpeacock]

Police will not be interested.

Read previous replies on this thread for what to do, including:

1. Possible contact numbers for mydv.co.uk: 020 7993 4694; 020 7993 4698 (this is the one they give on the website); 020 7669 4292

2. E-mail. Try these: order.review@mydv.co.uk; mmanikian@nepcodirect.com. Send them an e-mail cancelling your order and insist on confirmation by e-mail.

3. DON'T go to police. DO file a complaint with trading standards etc. Follow the links on the home page of this site.

4. Contact your credit card company to notify them of the problem. Send them copies of all e-mail correspondence.