mydv.co.uk

[hazelwool]

I live in the UK. I usually only order goods from UK sites. I panicked when I came across certain derogatory information about a company I ordered from who I could not contact my telephone or e-mail. However, today I have received my goods ordered from mydv on 7th November. Although I am unhappy that this USA company is apparently pretending to be a UK company (sterling prices, etc.) and has overcharged my credit card, I have at least received the goods. The drawback is that I have no warranty card with the digital camera (because it's not valid other than in the country of purchase) and I had to get an adapter in order to use the battery charger in the UK. If I can just get mydv to refund the price difference to my credit card, then I will feel I am doing well! Don't give up on them. I suspect they may have taken on more than they can deal with and they need to get their act together to manage it properly (my opinion only!).

[marmite]

(Quote) I live in the UK. I usually only order goods from UK sites. I panicked when I came across certain derogatory information about a company I ordered from who I could not contact my telephone or e-mail. However, today I have received my goods ordered from mydv on 7th November.(Unquote)

It would be useful to hear who the delivery company was please, as DHL have advised me delivery is unlikely.

Also if you were charged some form of import duty, vat etc on receipt.

Point taken on power and charger - thanks, i needed to know that.

One last point to all, one conversion rates it isn't rocket science to calculate the £GB back to $USA and not, as MYDV seem to allege they have to do, from $USA to £GB which somehow always seems to be in their favour.

Thanks

[MrFlibbleUK]

Just recieved an email response from mydv.co.uk

"We apologize for this discrepency on your credit card and will reimburse you the difference. This was caused by the onversion rates applied when your order was processed.
Because we are an american based company, our transactions are done in US dollars, then converted to pounds and taken from your account. We give the customers a 1.5% price cusion to try and account for the ever changing exchange rate. However, as is the case in your situation, sometimes the conversion falls outside of this percent range and you, as the customer are charged more than we listed.
We realize that this does happen, however it is unfortunately inevitable.

We will reimburse your account for the amount of the overcharge immediately with our apologies. Since the amount you were mentioning is unusually high, I would need a copy of that part of you credit card statement, where it actually shows, how much money we have taken from your account. You can send it to us as an e-mail attachment or as a fax."

Have tried sending it via fax but lo and behold the number they gave doesnt work! (also the one in contacts never picks up) will have to scan my statement in tonight and send it. Still no news of a delivery date yet though but am residing myself to wait the 30 days and then get the cc company onto it!

[Mr Angry]

Under the sales of goods act 1976 the item you bought is not fit for the use you bought it!

Also in the UK it is illegal to advertise in one currency and charge without the customers knowledge in another.

I know they are US based now, but at the time of order you believed to be buying UK spec goods from the UK at Uk prices i.e GBP.

Surely some trade laws have been broken... and if you were to pursue through your credit card company I'm sure you'll have success.

[hazelwool]

Thank you to the 3 people who replied to my message.

To Marmite: The delivery company was DHL who turned up unannounced (luckily I was at home). I did NOT receive a confirmation e-mail from mydv with a tracking number! The parcel had a 'Commercial Invoice' attached to it which gave a Shipper Name and Address as: Shipping Manager, FRANKLIN_NEPCO, 12 Forge Park Drive, Franklin, MA 02038-0000, United States, Phone: 5085200060. The description of goods says 'Electronics', Country of Origin 'US', total weight in LB '3.00' and total values in USD '100.00'. This statement appears at the bottom: 'These commodities, technology or software were exported from the United States of America in accordance with the Export Administration Regulations. Diversion contrary to U.S. Law prohibited'. This Commercial Invoice is signed and dated and there are 4 copies. I was not asked to pay anything by DHL.

To MrFlibbleUK: I haven't done it yet but I do intend sending an e-mail to mydv to request a refund of the overcharge on my credit card. The sum overcharged was £18.41 so I will see if they insist on seeing my statement as they have with you. See note above re: delivery date - you may not get one!

To Mr Angry: I take your points about the Sale of Goods Act, etc. - but I think I am right in saying that there is not an agency in this country that could take up the case because this is a US company - they would have no jurisdiction. I have been told by Trading Standards that there is a web-site where complaints against companies in other countries can be registered. (This site was apparently initiated by the U.S. authorities!!). Try www.econsumer.gov and see what you think. I haven't done anything on there - as yet!

General note: If I had not received my goods, I was told by Trading Standards to write to my credit card company and request them to start a 'charge back' process to clear my liability for the transaction. Apparently most good credit card companies can do this. I had never heard of this 'charge back' before, so it could be a useful tip to someone. If I do not get a refund of my overcharge from mydv, I may try this 'charge back' with the cc company to see if I can get it back.

One more thing: I now know of a web-site where you can check any registration details of a web-site (bit late now!!). In case you are not aware, check out www.networksolutions.com/whois and then search. Happy hunting!

Sorry this note is so long - but I felt you all deserved answers to your questions.

[summergem]

This is to all those who have had money stolen by mydv.co.uk, usually in the form of overcharging on their credit card. This action is ILLEGAL by mydv, they are not authorised to take more than the price on your order, which they will have sent you by email. Tell your card company and it is obligated to inform mydv that it has to refund the overcharge. If it doesn't, then your card company is obliged to make good the difference, as it is a joint supplier along with mydv of your equipment. These are your basic rights – don't let mydv get away with theft!

[churchward]

It certainly seems a long road to getting any satisfactory result when dealing with MyDV. Hopefully I am nearing the end of my experience but we will see. I have now written confirmation of a refund but its going to take a few days for the transaction to clear through the banks so its not appeared on my card account yet.

So it remains to be seen if the refund is the correct amount. If not (or it just doesn't appear) the struggle goes on even if its a few quid I don't want them to get any money out of this.

[churchward]

I must admit I am a happier bunny today. :)

I checked my credit card on-line and lo and behold I found a refund from NEPCO for my cancelled order :applause: Its taken a few weeks of persistent badgering but I now have a satisfactory outcome. I hope this gives some hope to others still waiting showing that you can get your money back.

These guys will need to up their game on the customer service front before they start making any money. But whatever happens to them never again from me.

I am going to order my camera from somewhere else and restrict myself to those online companies recommended on the manufacturers online list. I may end up paying a few quid more than the cheapest online sites but I can't stand the thought of repeating the pain and worry of the last few weeks again.

[nickcharlton]

Has anyone tried this number 00-1-508-520-0060? It gives some interesting options (eg shipping!)

[hazelwool]

Marmite - I'm not too used to this 'posting' lark yet - I assume you found my reply on 23rd Nov?

[Barnaby]

Well done Churchward! Thanks God! I dream of the time I can post a similar message!!! You've been flogging on with all this for some time, as have I. Still owed £2187, and refuse to buy the camera I need until refunded, so my whole project stalled as well as all this hassle. Some professional users must have been losing income on all this, let alone all the other stuff.

[ellsbells]

Does this number need some sort of code at the beginning? I'm running around like a headless chicken with this mydv thing. It's taking over my life - does anyone else feel the same!!!

[Mr Angry]

My point earlier about the sale of goods act, puts them in the picture you know what your talking about. It sounds formal and professional.As opposed to just saying I dont like waiting and what I've read on the net can I have my money back please.

[nickcharlton]

Does this number need some sort of code at the beginning? I'm running around like a headless chicken with this mydv thing. It's taking over my life - does anyone else feel the same!!!

It's an international number - so you would need to dial it like this:
00-1-508-520-0060

[hazelwool]

As previously reported, I did receive my goods but I had already sent an e-mail to mydv telling them they had overcharged me, and by how much. I finally received an e-mail on Friday confirming they would refund the overcharge, and another e-mail today (Monday) telling me it would come from their Finance Dept. and would probably take 10 days. I will post another message when I see the refund on my credit card account. I would like to say again to all those waiting for action from this company - make sure you e-mail them and tell them what you want them to do - it seems they are reacting - but they are very, very slow. And yes, I am still very unhappy that they are misleading people with their website, but all we can do is to try and keep this in the public eye through sites like this until someone in authority is able to get the mydv website closed. I have certainly learnt some very valuable lessons from all this.

[churchward]

Yep, You have to keep at them until you get what you are owed.

The other thing you can do is file a complaint to as many official bodies as you can. They may take notice of sites like this but it won't nearly have the same impact as a sack load of complaints hitting their door mat real or virtual. Most organisations have internet sites to be able to lodge a complaint so it only costs you a bit of time not money. Don't rely on somone else to do it. it needs a wieght of numbers for these agencies to take notice and act.

There is a list of agencies and links to them on elsewhere on the MyDV forum.

[Matos]

Hi
I found the information on this post very helpful.
I've just ordered from these guys yesterday and after finding all this information on the net, I was on the 'live chat' with Tanya straight away.
She told me I would get an email with tracking information for DHL and that the camera I bought would be delivered in 10 to 14 days.
She also said that it would come with a 1 year warranty provided by them. Was this the case for any of you? I'm worried that even if I am one of the few that actually get's its order delivered, I won't be able to register it with Canon UK for warranty. I'm considering returning it if this is the case. Any suggestions on this?
Thanks

[jjcass121]

matos I'm afraid I too am a victim of mydv. From my experience you can expect plenty of promises on delivery, excuses about high demand for your product, excuses about warehouse problems, problems with their courier service. Of course you will only hear these excuses if you hound them, they will not voluntarily keep you informed of your oorder status. However I hope it works out for you, read through the threads and you will see that some people have recieved their goods, eventually....

[prawnstar]

If the camera comes from the USA you will not be able to register it with Canon as it will not have a UK warranty. You may have a warranty with mydv.co.uk, for what it's worth...

[Matos]

Not feeling too confident about item arriving anytime soon, but I have to wait and see. I wanted to cancel immediately, but I was advised by my CC company that I should give them 14 days to deliver before I think about cancelling and claiming my money back. Any comments/suggestions?

[prawnstar]

If you wait for 30 days after ordering your credit card company can refund the money to you for non-delivery of goods. If you cancel before this time you will have to get the money back from mydv.co.uk yourself. This is possible but a lengthy (and stressful!) process.

I have not explored the credit card angle fully, but this is the gist of what other people have posted.

Hope this helps!

[Carolann154]

I contacted my credit card company this morning, and they are all too well aware of mydv their overcharging and the products not turning up, so they are sending me a form to fill in and send back to them and then hopefully the credit card company will be able to claim the money back. If there are enough complaints about them then Mastercard will do something about it......

[prawnstar]

I have also heard Barclaycard may be considering withdrawing their credit services to mydv.co.uk due to the number of complaints... If I don't get a full refund I will definitely be contacting them to pursue the difference...

[hazelwool]

Hi Matos: Quote "She told me I would get an email with tracking information for DHL". You may be lucky - but if you've read my previous posts you will see that I was promised an email but didn't get one. I was just fortunate to be at home when DHL just turned up. As for the warranty - there was no documentation in the package for this. You're buying outside the U.K. so it seems you don't get it. I'll be interested to learn firstly if your camera is delivered, and secondly if there is anything about the warranty included in the package. As for returning the camera (if and when you get it) - please remember to cover yourself properly with postal insurance should the item go missing / mydv claim they didn't receive it back, etc., etc. Sorry if you already know this - but better to be safe than sorry! The other thing is to repeat what someone else has said - keep in touch with them by phone or email because they won't keep in touch with you!!! Good luck.

[jjcass121]

Hi, has anyone received anyword recently on a shipping date for their goods? I gather this mydv crowd ship their orders in waves, so some orders may be coming at a similar time. (that is a very optimistic view of course given their track record!!)

[Matos]

Yeah, I'll let you know if I get the camera and what it comes with. Also, they told me that they could only check the status of the order once it was in the system, so I'll be contacting them tomorrow to keep them on their toes (if I can get through).

[miffysmate]

I have just spoken again with Ryan Elliott at mydv about my order of a PSP on 19 November and my overcharge. Once again, he has assured me that there will be a delivery of PSPs and they will be despatched on either 7 or 9 December. He said that he would email me confirmation of our conversation, within 10 mins of my chat with him, it is now 30 mins later and no email but this may not be his fault.

I asked him about the PSP that will be delivered and he said that it is a Japanese version but will come with UK instructions, as extra. He said that it was best to have the Japanese version, as I could play all countries games etc on it. Is anyone able to tell me whether this Japanese version will be okay for me or shall I cancel?

I will hold on until 9 December to see if they are shipping the things, as people have said it may not be that they are malicious but that they are overstretched. The guys that I have spoken with have all been very polite so far. :head:

Any advice would be good on the Japanese PSP.

[nickpeacock]

mydv.co.uk has stopped answering my e-mails, that's for sure. I have sent 30+. Live webchat has stopped. I can't believe the website is still open - why are people not complaining in order to get the business closed down?
Massachusetts Attorney General; Internet Fraud; BBC Watchdog - they all have free to use online complaint or e-mail functions. Contacting them (see matrix for further details) is even easier than ordering with mydv.
Come on people - we were mugs to have placed an order with this bunch, but we don't have to take it lying down!

[prawnstar]

I also sent a lot of e-mails. These went unanswered. Although I did get on to live chat yesterday and through on the phone, as mentioned in another thread.

I do agree that everyone who has ordered through this company and had a bad experience (most people on here anyway) should lodge complaints as Nick suggests.

I intend to do so and this is the only way other people will not be subject to the same stress as we have been! :(

[Carolann154]

I've lodged complaints with all the organisations recommended on the forum and if everybody else does the same well maybe just maybe they will take some notice and do something. We are probably just the tip of the iceberg, how many more people don't know about this forum there are probably hundreds of people sitting at home and don't know what to do about it

[Barnaby]

Dear all,
In the never ending thing we are all caught up with, and thinking that myDV will go bust soon, I am increasingly thinking that getting the money written off by your credit card is a likely scenario for some. I looked on the standard Natwest MasterCard internet info page and it includes this statement:-
---------------------
Internet guarantee

If you find out that a transaction using your details has been carried out on the Internet without your knowledge or consent, we guarantee not to hold you liable for the fraudulent transaction.
------------------------
I suppose it depends on the letter of interpretation of this. For most of us, without our consent or knowledge, we were deducted more than the advertised price. So, it fulfills the above, does it not??
Has anyone used and succeeded with their CC on this clause??

[weirdid]

Barnaby,
any sum of money above the amount you agreed to pay, is taken without your consent, so you are safe.
You will find that the CC company will get your money back.

[viatheweb]

Just to ease a few worries, I cancelled my order for psp on the 14th Nov and received full refund this morning 2nd Dec.

I guess their business model must be to hold onto the money post cancellation for 2 weeks and then submit refund. The reason I believe this, is until 2 days ago, when contacting them , they would always say your refund is going through and to wait 7-10 days. This was the regular story, until 2 days ago when they were contacted, they said your refund has been processed and should appear on your card within 2-3 days!

They aren't to bright as a company, because how many companies do you know that have one telephone number for sales and customer service. How can they take any sales questions if those complaining are keeping the sales line busy!!

[andrewg-34]

i too have just had a refund from MYDV for an ipod mini orderded 25/10/05
although it is short by £4.06 but its not worth chasing them for that
i will be more careful when orderering on-line agin & will stick to companies i have heard of.

the main thing to do is push them for a refund & dont take no for answer

[hagarkarl]

I would chase down every penny that they owe you, after all it's your money, and if every one wrote off £4.00 then this company will make thousands by doing nothing for it, get your money back and don't give them a free lunch :nono:
I to was overcharged £7.40, but i have chased down every last penny through my cc company :applause:

[jjcass121]

Andrewg-34, how long long did you wait for delivery before you cancelled your order? Do you think you had any prospect of getting your ipod? Thanks

[hagarkarl]

my purchase was for a psp,, i cancelled as soon as i noticed that i had been over charged (3 days after ordering) and after hearing their excuses about why i had been overcharged, and unknown delivery date, i then happened upon this site by chance, which gave me more concern about the company mydv. as they seemed to be supplying none uk spec electricals which is not what i wanted, i gave them 10 days for the refund to reach me, as they had promised, lo and behold nothing came, so i contacted my C.C company and put it in their hands, and they immediatly witheld the payment to mydv :applause:
all i can say is i'm lucky to have gotten my money back even though this was not done to the full amount until yesterday 01/12/05 and my original purchase was on 08/11/05 :head:

[hazelwool]

Brilliant sticky posted by Mercinary! It is very important to present the facts as they are known. Each person needs to decide for themselves what action to take after reading these facts.

Anyone who has read my previous messages will know that I am totally unhappy with the way mydv are operating. But - fact - I did receive (and keep) my goods. Fact - I was overcharged. I have been promised (by e-mail from mydv) an overcharge refund which is due any day now. I wait to see if it is the full amount. If it is not - then I e-mail them again threatening further action if they do not refund the outstanding amount. Yes, I know I can ask my credit card company to try and recover it - but I'm a feisty little thing who likes to try and do it myself first!!!

Good luck everyone - keep at them for every penny - we need to make sure they do not gain financially from any of us.

[mercinary]

For those of you who haven't seen the sticky Hazelwood is referring to, you can find it by going to the mydv forum page:

http://www.matrixwatch.org/forums/forumdisplay.php?f=92

Look at the top of the list of threads for the "Just the facts" sticky.

-Merc

[sherbert668]

I have been reading all the posts referring to contacting myDV, because we cannot get through to them on any of their phone numbers and E mails just go unanswered - can anyone who has managed to contact them tell me if there's something you have to do that I'm not doing? (Call at a certain time of day or something?).

We ordered a Sony PSP, were overcharged by £14 and Barclaycard have advised us to wait to see if we receive anything, then they'll either claim back the difference in we do, or the whole amount if we don't get a PSP. But we apparently have to wait 30 days? Is this from date of ordering or date of promised despatch? (Nov 21st according to myDV, though like everyone else, we have not been allocated a tracking number)

As a regular internet shopper I feel such a twit for getting caught out by this - I have dealt with US companies and have no problem with that; why do myDV pretend to be British? :(

[hazelwool]

Sherbert668 - It 'appears' the e-mails to mydv are going unanswered. I sent an e-mail to mydv on 10th November chasing my order which was placed on 29th October - NO REPLY. I sent an e-mail on 10th November complaining that I still had not received my goods - NO REPLY. I sent an e-mail on 11th November (after I had discovered they had overcharged my credit card) telling them how much I expected to pay and how much more they had charged me and informing them I would be taking further action - NO REPLY. On 17th November DHL arrived, unannounced, with my goods. On 28th November I RECEIVED AN E-MAIL from mydv informing me that their finance dept. would be refunding my overcharge within the next 10 working days - that makes it 9th December. So - in my humble opinion - they are getting the e-mails but they are only responding when they are prepared to tell you something. Not much help maybe to all the frustrated people posting messages on this thread - but it is a fact that there is still a communication line open. My personal advice (for what it's worth) - keep sending e-mails but remain business-like in all your dealings with them.

As for feeling a twit for getting caught - join the club!!! I, like many others, initially truly believed I was dealing with a U.K. company.

[prawnstar]

Hi - I found that calling at about 8.30am worked, got through straight away. Apparently they open at 7.30am, at least that is when the finance department is available. Other people have reported that around 11.30am was a good time. I tried then and it took about an hour to get through...

[Matos]

Hi
I've been able to get to them around this time (2pm GMT) through their web chat. Sometimes you may be number 30+ in the cue but some times I was as low as 3 or even 1 as soon as I tried.

[mike]

Hi Hazelwool I have a question for you: I too ordered a camera through MyDV (a rather expensive Canon 20D). I have not received this yet as it is stuck with customs, but I would like to know if you got exactly the kind of camera you ordered, what condition it was in, and did you get all the accessories you needed with it? Feeling a bit nervous about opening it...

[ps999]

Well I spoke to a guy (indian type accent) at 0800 gmt today asking for a full refund on my Sony PSP and making a further request for my overpayment to be returned.

He spent 20mins trying to convince me that it was "in despatch" and just being inspected by DHL for defects. He tried to tell me that DHL open the boxes to make sure they contain a working power supply, memory stick etc. He went on, they failed quality control on some items which has caused a slight delay!!!!!

He then offered a further £10 refund due to the inconvenience caused and promised an email update within 24 hours. I ended by giving them a deadline of 13 December for delivery. If it is not received complete and in full working order by that date, they will be instructed to cancel.

Within 9 hours I received two emails updating me on the overcharge position with a credit card refund number. It also updated that the PSP is going through despatch (whatever that means)

I will keep you informed. I still believe that this company just have a very sloppy way of dealing with its customers and bank on people not following up on overpayments and parts missing from boxes.

[Barnaby]

Dear Hazelwood (see few posts above)

Yes, I think myDV do receive and act on emails. We think they are not because they take ages and ages to respond, and we are not used to retailers behaving in such a totally customer-antagonistic fashion. I have been involved with myDV and these threads for 8 weeks now, including the previous threads all of which were erased coz of abuse. Throughout all of this has been the fact that eventually most seem to have got their way in the end. So immense patience and persistence is essential. myDV are trading, no doubt at all. The way they treat us is quite incredible, and it won't last forever, it cannot, they will be driven out of the UK marketplace, you wait and see!

I agree, be professional, provide what is required, don't give up. And above all if you are a credit card customer, involve you credit card banker with an official Dispute as early as possible.

[miffysmate]

After having being told by an Indian accented guy that my PSP would be despatched on 7 December, I called them today to ask if it had been depsatched. As soon as I gave my order number and asked where my order was I was cut off. I called back again to find the mailbox full then again to get through to a rather nasty asian guy, who told me that my goods would be delivered by the end of next week and that if they didn't get sent out then, I could cancel the order. I was absolutley livid and started to get angry about the comments that he was making, he got really nasty and said if I didn't like it then tough! I asked him to cancel my order immediatley and refund my card the same day, in the way that they took my money. He replied that the cancellation department was closed and that I would have to call back tomorrow and that I my refund would be refunded back 7-10 days and not immediatley as I would request. I am appalled at how this company work, they are full of false promises and what annoys me most is that I have had to pay my credit card statement to cover the bill and I haven't even got the goods.

I have contacted my credit card company and they have said that they will contact MyDv and see where the order is and why it hasn't been dispatched but I will see. This has really taught me a lesson that a bargain is not necessarily a bargain.. mind you it wasn't a bargain that I was after, it was a dam psp.

Has everyone seen the latest developments on
http://www.mydv-ripoff.co.uk/index.html

:head:

[hughht17]

This needs more exposure - i.e a visible Thread, is that a sticky?

[pmw40]

i to am waiting for my camera which was ordered 21/11/05.after constant ringing and talking to indian call centre people with english names and indian speaking,with the american twang, i came suspisus and typed in mydv on google only to find your site and the number of complaints , i was horrified, rang them back was assured my order was on way, give me a tracking number just waiting now. was also overcharged , taking it up with credit card company.

[Dorothy]

hi there

I too was advised dispatch date of 21 Nov and like you never received any tracking number until reading through this site came across a number that put you through to the Shipping . The guys were excellent and too be honest the first American guys i had spoken too. Anyway the guy there gave me a contact telephone number to speak direct with the department that deals with the dispatching to Dhl and low and behold my PSP is on route and when checking the DHL website with the tracking number that these guys gave me it advised that they tried to deliver yesterday but i wasnt there !!! after contacting DHL in Paisley they advised me to email them and they would arrange delivery to my work address so as you can imagine i'm anxiously
waiting. You can try first of all emailing this adrress first and see on you get
on inquiries@nepine.co.uk ( note not MYDV) as this is who i have been receiving my emails from ever since i spoke with the Warehouse Manager , if no luck then contact 001 508 520 0060 ext 211 the guys name is Bill De Silva , he will ask your ID ref and will be able to tell you if he has received instructions from MYDV to dispatch your PSP , idf not get back onto the above email address and hopefully things will move for you .. Good luck !! it worked for me , pS If phoning try calling between 1-1.30pm Uk time

[Dorothy]

hi there Sherbett668

I too was advised dispatch date of 21 Nov and like you never received any tracking number until reading through this site came across a number that put you through to the Shipping . The guys were excellent and too be honest the first American guys i had spoken too. Anyway the guy there gave me a contact telephone number to speak direct with the department that deals with the dispatching to Dhl and low and behold my PSP is on route and when checking the DHL website with the tracking number that these guys gave me it advised that they tried to deliver yesterday but i wasnt there !!! after contacting DHL in Paisley they advised me to email them and they would arrange delivery to my work address so as you can imagine i'm anxiously
waiting. You can try first of all emailing this adrress first and see on you get
on inquiries@nepine.co.uk ( note not MYDV) as this is who i have been receiving my emails from ever since i spoke with the Warehouse Manager , if no luck then contact 001 508 520 0060 ext 211 the guys name is Bill De Silva , he will ask your ID ref and will be able to tell you if he has received instructions from MYDV to dispatch your PSP , idf not get back onto the above email address and hopefully things will move for you .. Good luck !! it worked for me , pS If phoning try calling between 1-1.30pm Uk time

[Dorothy]

Hi Sherbett668

See my note with email and contact details attached

good luck
Dorothy

Inquiries@nepine.co.uk

001 - 508 520 0060 ext 211 Bil De Silva , have ID ref to hand and Bll will be able to tell you if he has received a request from MYDV to dispatch your order .

[nickcharlton]

Bill is a very useful man, he has just giving me Max Manikian telephone number (00 1 508 479 8666). Currently the time there is 7:22am, so bear that in mind when calling.

The telephone number in the mydv contact post is for the thrid party distributor - they ship goods on behalf of mydv / nepco.

Posted at 12:22pm

[hazelwool]

Hi Mike, apologies for the delay in replying - been busy. How did you find out your camera is stuck with Customs? My order was for a Canon S80 Powershot and was delivered, unannounced, by DHL. The camera is in perfect condition, works fine. The drawback is that there was no warranty card included, the battery charger has a two-pin plug so we had to buy an adapter - but it charges up fine, and the mains lead is American so we can't use it. Other than the fact that they overcharged my credit card account and I'm still waiting for the refund of the overcharge - everything else is fine. Hope this helps. Good luck!

[shazbot]

Just recieved an email response from mydv.co.uk

"We apologize for this discrepency on your credit card and will reimburse you the difference. This was caused by the onversion rates applied when your order was processed.
Because we are an american based company, our transactions are done in US dollars, then converted to pounds and taken from your account. We give the customers a 1.5% price cusion to try and account for the ever changing exchange rate. However, as is the case in your situation, sometimes the conversion falls outside of this percent range and you, as the customer are charged more than we listed.
We realize that this does happen, however it is unfortunately inevitable.

We will reimburse your account for the amount of the overcharge immediately with our apologies. Since the amount you were mentioning is unusually high, I would need a copy of that part of you credit card statement, where it actually shows, how much money we have taken from your account. You can send it to us as an e-mail attachment or as a fax."

Have tried sending it via fax but lo and behold the number they gave doesnt work! (also the one in contacts never picks up) will have to scan my statement in tonight and send it. Still no news of a delivery date yet though but am residing myself to wait the 30 days and then get the cc company onto it!

hi i also was overcharged i scanned my statement & blocked out other information and they refunded the over charge within 3-4 days , you must persue your money. I received my goods today 1 month after ordering them!! :bow: the handycam that i received has a higher spec than the one ordered so I have scored by £150.00 :applause:

[Dorothy]

HiNick Charlton

ive just tried the number for Max 001508 479 8666 bu this number is not in service . Dii you have anyluck thanks Dorothy

[nickcharlton]

@Dorothy try the number for Bill (quote your mydv order ID)

[Starwars]

Hi
I ordered a Sony TRV DCR480E but then, as everyone else discovered, had more money taken out than I expected.
I contacted my credit card company and they said it was due to the exchange rate. Which was a surprise as I only buy from UK web sites, which MyDV supposedly was.
After a lot of digging around on the internet I found this and other sites who talked about MyDV and then I recontacted my credit card company. This is the advice that I got from them.
I Emailed MyDV and asked for my order to be cancelled and stated that I wanted my money refunded within 7 to 10 working days, stating the final day and if this was not carried out I would be passing all the information onto my credit card company. I also stated I wanted a reply the next day to confirm that my order had been cancelled. I also phoned up the different phone numbers and managed to leave one message stating the same thing.
The next day when no Email had been received I re-Emailed the letter and managed to get on the chat line and spoke to Lisa. I asked why my order had not been cancelled, that I wanted my refund and the dates etc. I kept copies of all the Emails and chat line.
Within the time stated I got back my full refund and the exchange rate was in my favour so I actually got slightly more.
This worked for me and I wanted to let you know so maybe I will help others. I also complained to Watchdog.
Hope this helps someone.

[mikey]

I too am still awaiting a refund; I first informed mydv that they had overcharged me. Immediately he said that the difference would be refunded and I got an email to that effect, however it has never happened. I then asked to cancel the order and to refund the full amount, and sent them a scanned copy of my card statement. But that too hasn’t happened in the 10 working days quoted. The next contact I had was an email apology for the delay, and I would get an email with dispatch details shortly, so I have emailed them again in the hope that they will understand. I am hopeful as some people have had success at a refund.