Dabdab
November 23rd, 2005, 03:57 PM
Hi there
Yep I'm another victim of myDV.co.uk - after I received my CC statement and saw the US dollars and overcharge I googled them and so wished I'd done it before my order was placed. I'm usually pretty careful too! :shake:
Anyway, I've been told today that they've refunded me - I've copied and pasted the emails I sent and "reply" I received today for info - I'll let you know if the money actually hits my account! I was(am?) a wee bit concerned that the fact the order was cancelled (by them though) might fall into the trap re changing mind so I carefully worded my reply.
Dab
Emails:
first
Re the order below.
I have received my credit card statement which shows a charge of $228.73usdollars which converted to £135.28 not the £124.99 below.
Firstly, I am unsure why a British company would be charging my card with US dollars and would appreciate an explanation. Secondly, this is over £10 more than the value of my order and I would expect an immediate refund of the additional charge.
I have not yet received my goods although you have sent an email saying they would be dispatched on 25/11. Why can the camera not be dispatched as soon as payment is taken?
Clearly I am a little concerned by this and would appreciate some reassurance that all is in fact, ok!
----- Original Message -----
From: inquiries@mydv.co.uk
To: <me>.com
Sent: Saturday, November 12, 2005 1:51 PM
Subject: MyDV: Your order #<blanked> has been processed
You have received this notification from MyDV because you are a registered user or you or some other registered user requested some information for you from our store.
Dear Mr. <me>,
Your order has been processed successfully.
second
From: <me>
Sent: 21 November 2005 12:05
To: inquiries@mydv.co.uk; order.review@mydv.co.uk; smccorison@nepcodirect.com; jparadies@nepcodirect.com; mmanikian@nepcodirect.com
Subject: Order <blanked> - MYDV.co.uk
Further to my email last night to inquiries@mydv.co.uk I have spent the morning on google looking up reviews of your company and I am most concerned about what I have found out.
Firstly, I understand that yours is a US based company despite the claim on your website that you are "the uk's best source for digital video equipment" with a .co.uk address. Clearly this is meant to give the clear impression that you are a UK company.
However that wouldn't matter if the service is up to speed but the reviews from others gives cause for concern. It seems many people are waiting for their goods to be delivered, some have been waiting a very long time. In addition, you seem to have overcharged many people for their products due to the dollar conversion, despite the invoice issued in GBP £.
I have also read that the goods aren't always compatible with the UK and the battery chargers might not work in the uk and, worryingly, that the warranty is of no use in the UK!
I understand cancelling an order is almost impossible.
With all of this in mind I would appreciate .....
1. Absolute confirmation of the expected delivery date for my camera
2. Absolute confirmation that the goods will have a warranty valid in the UK
3. Certainty the the Fuji S3500 Finepix 4.0 Megapixel Digital Camera which I have ordered will work in the UK and be compatible with our electricity supply.
4. Written confirmation that you will credit my credit card details with the overcharge of over £10 GBP
5. Reassurance that if you can not satisfy my queries immediately that the order will be cancelled and the FULL amount be credited to my credit card.
Clearly I am concerned about what I have read online. It may well be that those concerns are unfounded and if that is the case I will happily post a positive review of your company but the start of my concerns is the fact you overcharged me in the first place.
Please reply to this email within 24hours to allow me to consider my alternatives in plenty of time,
Many thanks
third
----- Original Message -----
From: NEPCO Refund Department
To: <ME>
Sent: Wednesday, November 23, 2005 3:43 PM
Subject: Your refund information
This is an update regarding your recent refund request with our company. A refund was placed today to the credit account initially used for your purchase. These funds will appear on your credit statement within the next 2-3 business days. Due to the time it takes for this refund to process through both our's and your bank, we ask that you please take this processing period into consideration. Please check your account accordingly. If you have any further questions, you may reach the refund department at: order.review@mydv.co.uk . Please let us know if there is anything we can help you with in the future. Thank you for your business, NEPco Refund Department You may click the following link to reach a customer care representative instantly. <snipped>
This e-mail was sent by Nepco LP, located at 681 Main Street, Waltham, MA 02455 in the USA. To not receive further e-mails, please click here or reply to this e-mail with "unlist" in the Subject line.
Final
----- Original Message -----
From: <me>
To: NEPCO Refund Department
Sent: Wednesday, November 23, 2005 7:38 PM
Subject: Re: Your refund information
Thank you for your email. Whilst I did not actually request the order to be cancelled, I am happy to follow this line if you are unable to give the guarantees I requested in my email. Please ensure that the amount credited to my credit card equates to £135.28 GB Pounds and there is nothing lost in "currency fluctuations"
Many thanks
Yep I'm another victim of myDV.co.uk - after I received my CC statement and saw the US dollars and overcharge I googled them and so wished I'd done it before my order was placed. I'm usually pretty careful too! :shake:
Anyway, I've been told today that they've refunded me - I've copied and pasted the emails I sent and "reply" I received today for info - I'll let you know if the money actually hits my account! I was(am?) a wee bit concerned that the fact the order was cancelled (by them though) might fall into the trap re changing mind so I carefully worded my reply.
Dab
Emails:
first
Re the order below.
I have received my credit card statement which shows a charge of $228.73usdollars which converted to £135.28 not the £124.99 below.
Firstly, I am unsure why a British company would be charging my card with US dollars and would appreciate an explanation. Secondly, this is over £10 more than the value of my order and I would expect an immediate refund of the additional charge.
I have not yet received my goods although you have sent an email saying they would be dispatched on 25/11. Why can the camera not be dispatched as soon as payment is taken?
Clearly I am a little concerned by this and would appreciate some reassurance that all is in fact, ok!
----- Original Message -----
From: inquiries@mydv.co.uk
To: <me>.com
Sent: Saturday, November 12, 2005 1:51 PM
Subject: MyDV: Your order #<blanked> has been processed
You have received this notification from MyDV because you are a registered user or you or some other registered user requested some information for you from our store.
Dear Mr. <me>,
Your order has been processed successfully.
second
From: <me>
Sent: 21 November 2005 12:05
To: inquiries@mydv.co.uk; order.review@mydv.co.uk; smccorison@nepcodirect.com; jparadies@nepcodirect.com; mmanikian@nepcodirect.com
Subject: Order <blanked> - MYDV.co.uk
Further to my email last night to inquiries@mydv.co.uk I have spent the morning on google looking up reviews of your company and I am most concerned about what I have found out.
Firstly, I understand that yours is a US based company despite the claim on your website that you are "the uk's best source for digital video equipment" with a .co.uk address. Clearly this is meant to give the clear impression that you are a UK company.
However that wouldn't matter if the service is up to speed but the reviews from others gives cause for concern. It seems many people are waiting for their goods to be delivered, some have been waiting a very long time. In addition, you seem to have overcharged many people for their products due to the dollar conversion, despite the invoice issued in GBP £.
I have also read that the goods aren't always compatible with the UK and the battery chargers might not work in the uk and, worryingly, that the warranty is of no use in the UK!
I understand cancelling an order is almost impossible.
With all of this in mind I would appreciate .....
1. Absolute confirmation of the expected delivery date for my camera
2. Absolute confirmation that the goods will have a warranty valid in the UK
3. Certainty the the Fuji S3500 Finepix 4.0 Megapixel Digital Camera which I have ordered will work in the UK and be compatible with our electricity supply.
4. Written confirmation that you will credit my credit card details with the overcharge of over £10 GBP
5. Reassurance that if you can not satisfy my queries immediately that the order will be cancelled and the FULL amount be credited to my credit card.
Clearly I am concerned about what I have read online. It may well be that those concerns are unfounded and if that is the case I will happily post a positive review of your company but the start of my concerns is the fact you overcharged me in the first place.
Please reply to this email within 24hours to allow me to consider my alternatives in plenty of time,
Many thanks
third
----- Original Message -----
From: NEPCO Refund Department
To: <ME>
Sent: Wednesday, November 23, 2005 3:43 PM
Subject: Your refund information
This is an update regarding your recent refund request with our company. A refund was placed today to the credit account initially used for your purchase. These funds will appear on your credit statement within the next 2-3 business days. Due to the time it takes for this refund to process through both our's and your bank, we ask that you please take this processing period into consideration. Please check your account accordingly. If you have any further questions, you may reach the refund department at: order.review@mydv.co.uk . Please let us know if there is anything we can help you with in the future. Thank you for your business, NEPco Refund Department You may click the following link to reach a customer care representative instantly. <snipped>
This e-mail was sent by Nepco LP, located at 681 Main Street, Waltham, MA 02455 in the USA. To not receive further e-mails, please click here or reply to this e-mail with "unlist" in the Subject line.
Final
----- Original Message -----
From: <me>
To: NEPCO Refund Department
Sent: Wednesday, November 23, 2005 7:38 PM
Subject: Re: Your refund information
Thank you for your email. Whilst I did not actually request the order to be cancelled, I am happy to follow this line if you are unable to give the guarantees I requested in my email. Please ensure that the amount credited to my credit card equates to £135.28 GB Pounds and there is nothing lost in "currency fluctuations"
Many thanks