MyDV+Visa in bed

[maddog]

Fellow MyDV sufferers,
I joined the MyDV club of misery on November the tenth. Sussed something was wrong by the twentieth, Then;
Went through the same sequence of events like the rest of you. E-males shouting at my cc provider and was given the distance selling thirty day Blaa.

Like this guy is going to be around in thirty days !!!!!! Try Hawaii perhaps with my dosh. Or better still prison.

I just couldn’t accept this thirty day sh*t. Why should he be given thirty days like some trader struggling to meet demand? He is a scammer we know it and the card providers know it.The card prov even said “oh yes we know about that one. That made me sick. What the hell are they still laundering this guys stolen funds. But got me thinking.

To hell with the distance selling sh*t. Lets talk Common English Law. Basics like aiding and abetting a criminal in his efforts. Taking a cut of his loot. YES the commission they get from the transfer i.e. (CUT).

So what’s the development? Well once my head was sorted on the basic fact I was back on to Visa. On to the complaints department and asked who was my complaint against. Answer VISA. I told them that I would be reporting THEM to the police with regard to them laundering money. That they knowingly profited from deception of a criminal.

Ignorance is not a defence; enough of us have substantiated the facts. They don’t give a sh*t, But their complacency is against the law.

So how did I get on? Well my call was handled by the senior floor supervisor. Even though I am a debit card case and not a cc insured case, I was assured that I would loose no funds. My account was immediately marked up as in dispute, and I was informed that visa has special immediate refund rules, if the dispute was causing me significant financial hardship. Well it wasn’t so I decided to let them have their time to sort this guy (that may help some of you).

Well I got a promise of refund a day later from MyDV. I don’t know if Visa pressed him for it. It could just be coincidence. I wont hold my breath waiting for it. It would be nice to think MyDV nightmare was coming to an end soon.

It’s the guys who are sending money to the sh*t as we speak that I feel sorry for. Especially as the Likes of Visa are still laundering the funds well aware of the problems.

[Carolann154]

Your right if mastercard and visa had stopped them in their tracks when they started getting complaints, some of us wouldn't be in the mess we are now, as for your refund, I was supposed to get a refund for the overpayment it's been 2 weeks and still no sign of it, so I wouldn't hold my breath on that one if I were you.

I refuse to contact mydv again so i'm leaving it the the cc company now to deal with them.

[Barnaby]

I implore all of you to read Maddog's post above which is probably one of the most insightful of all the posts on these sorry threads.

I absolutely agree with him. I sent two letters to MasterCard, two phone calls, and thus far they have done nothing except told me I need not at this point pay the myDV owed amount.

When I spoke to Mastercard yesterday, the guy was helpful, and agreed that there were others in dispute with myDV. I asked him what MC think about the overcharge, etc, and the attitude seemed conciliatory towards myDV "we are hearing that many customers are receiving their goods or refunds".

HOW ABSOLUTELY BESIDE THE POINT

As Maddog says, it is relevant in the individual case that these eventual outcomes seems to happen, but how the credit card companies cannot do anything apart from immediately withdraw from myDV is truly beyond me. We are being had as much by our own guys as by myDV.

I am very very angry by this double dose of stress we are being dealt, all in the name of dirty money.

[maddog]

One thing I have to get of my chest is the way some members are in denial :head: .

All this talk about the odd customer who eventually gets something a little resembling what they ordered. Thirty days late and only slightly robbed by currency charges because they where deceived by the true location of this scammer. Whoopee…

Well, you are all SUCKERS. Even hinting that this scammer might just be legit makes my blood boil.
Why, Cos I aint tacking my medication…… NO……..It’s because it’s all a clever scam. Even Shipman saved the odd few patients……This guys still taking orders and …….Santa aint coming to loadsa boys and girls this year, and it isn’t cos they was naughty.
As we sit some of the most vulnerable and inexperienced are putting the kids full Christmas pot up for gear THAT JUST ISNT COMING.

Do you think a legit company would deliberately over charge, hide its true location, or put up with the verbal e-mail tirade I have been sending.

I think I need a holiday just to cool down a bit. Can any one recommend a nice quite town in the states a 19 stone stressed guy can visit!!!!!!!!!!!

Regards Maddog (getting madder by the day).

[Huskychaps]

Yes, banks and cc companies are not on the side of the angels, but surely you knew that anyway.

I sent a non-hysterical email to Visa Australia's email/web fraud-reporting address (there's probably a UK version of this if you find the Visa UK site - get there from the Visa International site) on Friday and today I got a freindly reply saying that they had heard about oztool and mydvc and if I send them my details they will investigate.

[churchward]

I can very much identify with your anger and frustration at being being taken in by this company.

However, try and tackle this calmly there is no point calling everyone a sucker as Indeed you were taken in too so perhaps no more clever than the rest of us.

There is also no point in getting too hot under the collar about calling MyDV a scam etc. There is defnately something wrong here and at best the may be an incompetant unprofessional bunch.

I don't know about what goods people may have recieved are like (although NOT UK spec) or if everyone has been able to sort out the over-charge. However, I went another route and cancelled first then got back my money from MyDV in full including the over-charge. If this was a true scam I doubt if I would have been able to do that.

I am still angry at them for what they do and have been wrting to as many consumer bodies as I can in the UK and in the USA to lodge a complaint. I urge you to do the same so that these organsitations see how many are involved.

[mercinary]

Well put churchward. It is easy to get fired up over fraud, but the best thing you can do is take that energy and put it to work for you! Filing complaints with the agencies listed in our "File a Complaint" section is the best way to spent this energy!

-Merc

[Barnaby]

Following my post above, I have had quite a long discussion today with a very helpful and understanding person from my creditcard company. I reall tried to find out just how seriously the CC company was taking this, whether they knew the extent of the problem, whether they linked up with other credit card companies, whether they actively investigated these matters for example by accessing MatrixWatch and similar. I asked whether overcharging was viewed with concern. It was a long talk.

Frankly I was disappointed with the apparent lack of application to the problem shown. Too much wait and see, not enough facts, no joining up of data. The bottom line is that I suggested that, by dithering so much on an issue surrounded by so much evidence, future customers were being jepeodised. Too much dirty money I concluded, rather disheartened with the whole thing.

Having said all that, I did get the firm impression that by the nature of the contract between retailer and CC company, the kind of antics myDV are famous for could and would ultimately be addressed in the customer's favour by the CC company.

Its back to waht we all have been saying - persist, and in the end you will probably sort it.

[maddog]

Hello, let me clarify my wording in my previous post. We are all Victims not suckers. Suckers are the ones who still delude them selves, that this company ever had even the slightest credibility. Face the facts, we have all been had by an exceptional elaborate and clever scam.

By all, I mean every one who ever placed an order. Even those that got goods or refunds. The Card companies have been had, but they just don’t care, it’s so easy to write of losses as tax. Those refunded or eventually given goods where used as delaying tactics to extend the life of the scam.

When one looks at this logically you begin to see the cleverness of the deception.


Phase one, trial sting set up by this company selling DIY and gardening goods. This generated money for the big sting selling high end goods with big returns.

Phase two, the timing was superb. High end goods just before Christmas in short supply. The sting period has limited time credibility. The master stroke was to send the odd order and process the odd refund; this extended the sting time frame. I checked this morning, the site is still sucking up the funds, the cc are still laundering the loot :mad: .
Pick a distant country like the UK, this is another clever ploy, look at the transcontinental barriers that stroke provided. What other reason to limit the sale of ones goods. Why would any company restrict trade in their own country? Answer, its too close to home.

Phase three, we are just hitting that now. The carriers that added credibility are distancing themselves; the legal time lines for legitimate refunds are starting to time out for the early victims. The cc are eventually going to have to move there backsides soon, especially when they cant claw back what is long gone.

Phase four nothing to loose, they have your cc details and authorisation codes. I will eat my keyboard if the last kick in our teeth is to raid our funds a second time. This whole set up is very slick. It took brains and a sh*t load of money to set up. It wouldn’t surprise me to learn this was the product of organised crime.

Mark my words. Look back on this post in early 2006 and reflect. They will wonder how this ever happened, MILLIONS will have been stolen.

Maddog (no longer mad FRIGHTENED :weep: ).

[maddog]

Well well well, from reading several other posts it turns out the little red hearing orders MyDV eventually send out are apparently evading the full VAT duty (ie each item listed @$100).
Tut,tut.tut. Its one thing defrauding little old Joe Public but the VAT Man,s another story. Those guys have teeth. Has any one with a delivery note let the tax man in on this little transgression.

I certainly will be letting my card company know they are not only assisting in theft but also tax evasion!!!!!! lol

[prawnstar]

It might be also worth anyone who has received goods in this manner, lodging this information with the Attorney General's Office (see sticky)... Another matter they can investigate!

[mercinary]

VERY interesting maddog!!!! This is certainly news that should be spread. I'm actually going to add these details to the "Just the facts" sticky!

-Merc

[hughht17]

That is where I have been hit - I seem to be the only one reporting a second money grab based on the details I gave - am ok on the second as I had stopped the card. Please read SERIOUS STUFF. Thanks for your analysis.

[maddog]

Hello Hughh17,
I am sorry to hear that news. Can there be any doubt now to the intentions of this outfit?

Did you have to cancel the whole card or can you block transfers just to MyDV. In fact that’s an irrelevant point,as if someone had unscrupulous intentions and has position of your authorisation code the outcome is unthinkable. Who knows what hands your card info will end up in, or how will they use it? :eek:

[maddog]

Hello Mercinary. Hypothetical question.

If Joe Public takes delivery of a D.S.L.R camera with a retail value of three grand. Mr Scammer posts it stating it’s only worth $100.

Who do you think the VAT man is going to come looking for Her Majesties 17.5% slice of the action. Joe Public in Leeds of Mr Scammer in the good old U.S of A.

The wheel has to come off this outfit soon and some heavy investigations will result, that’s for certain. One of them is going to be the tax man and they NEVER give up.

That good luck parcel might just land some in the sh*t if they knowingly accept delivery with incorrect duty details. :eek:

[maddog]

That is where I have been hit - I seem to be the only one reporting a second money grab based on the details I gave - am ok on the second as I had stopped the card. Please read SERIOUS STUFF. Thanks for your analysis.

One golden rule is no reputable company should ever store the authorisation code data. So how did they take it?

[kohar]

My girlfriend ordered from mydv.co.uk on the 6th of november and after a lot of e-mails to them and zero replies, i decided to check out the company and was led here. How i wish i had checked before letting her order. I think she might the first person in Ireland to report this company to a cc provider. Luckily for her she works in the credit card dept of one of Irelands biggest banks and knows quite a few people in the fraud dept, so hopefully she can have the matter solved for herself a lot faster.

[maddog]

Luckily for her she works in the credit card dept of one of Irelands biggest banks and knows quite a few people in the fraud dept, so hopefully she can have the matter solved for herself a lot faster.


And for us I hope as well :bow: :bow: :bow: :bow: :bow: :bow: :bow:

[kohar]

Well this is one for the record books. She contacted the fraud dept monday and suddenly a few hours later it shipped. Though we were never told that it had shipped, it just turned up yesterday.

[hughht17]

Hi guys. I am a slightly happier man this morning. :)
I mailed Max Manikian last night and got an almost instant reply.
The accounting is weird and the figures all wrong. The second take of money is there as a transaction that I never authorised!
However lo and behold there nestling in the bank this morning is the refund for the second take of money £123.44. Now I just have to get back the initial £127.05 - so yesterdays pessimism leaves me a little less paranoid.
I recommend a stern mail, seems to do the trick.
Hope this is of some reassurance, will keep you posted. :)

[maddog]

Hello,
Just an update on my own personal circumstances.

It’s been 34 days since that fatal day I ordered from MyDV. Tomorrow it will be thirty days since they took the over payment.

So tomorrow my card co will start the recovery process due to the distance selling thirty day none delivery rule. I will keep you posted.

So far I have had only automated useless excuses for none delivery. I also have had e-mails advising me that my account will be refunded imminently. These promises came to nothing and where made yonks ago. No refund and no camera.

So unless they transfer funds tonight they have violated the distance selling laws. Hope the cc keep there end of the bargin.

Sick as a dog

[Carolann154]

I'm in the same position as you with the psp I ordered from them on the 11th November and to date have received nothing from them including the promised refund for the overcharge for the item, cost £169.95 they took nearly £184.00. I've now filled a form in and sent it off to my credit card company on Friday, so now hopefully they can start the chargeback process as it has gone over the 30 day period.
I phoned the cc company this morning and they said that the chargeback process takes about 30 days so here's hoping that this time next month the money will be wiped clear from my account.

[nickcharlton]

There is some good news. I have just got off the phone to Bill at Kuehne + Nagel. Who has told me that Nepco (Mydv) has sent him 1100 shipping requests.

When Kuehne + Nagel get the shipping request, the items will be sent (Kuehne + Nagel is a very respectable company).

If you give bill a call on 00-1-508-520-0060 ex 211 and quote your order ID, I am sure that he will tell you that your shipping request has been received. Please post a reply either way.

[diesel123]

If you give bill a call on 00-1-508-520-0060 ex 211 and quote your order ID,.

can it be just my normal mydv order id or do i have to have a shipment order no?

[nickcharlton]

Just you normal mydv order ID

[mercinary]

There is some good news. I have just got off the phone to Bill at Kuehne + Nagel. Who has told me that Nepco (Mydv) has sent him 1100 shipping requests.

When Kuehne + Nagel get the shipping request, the items will be sent (Kuehne + Nagel is a very respectable company).

Woah Woah Woah. Does this mean that DHL is no longer their shipping service?

-Merc

[nickcharlton]

They still use DHL.

Kuehne + Nagel is their warehouse and distribution center.

[maddog]

Hello,
I thought I would post an update on my personal progress.

I filled in the charge back form for the Lloyds/Visa dispute department just before the Christmas holidays. In the meantime MyDV refunded the money into my account :eek: . BUT, It did not include the extra they withdrew without my authority.

The dispute team have notified me that they are automatically pursuing the extra amount taken so it at least looks as if Lloyds TSB has a clear understanding of the situation at last. :head:

The whole episode has shaken me to the core. The worst part for me was the complicity and total lack of interest that the likes of Visa had for the situation. :shake:

OK a crook was a crook and I soon got my head around the fact that I had been duped. What sickened me was that visa sent my funds to this crook fully aware of the situation at that time. To me they laundered this guys stolen funds AND profited from the situation.

If I hadn’t got most of my money back and I was in the position of some of you guys I would be shifting my focus of retribution toward the card companies. They are simply guilty of aiding and abetting common theft. After all when whats left of any future frozen assets of this scam are divided I will bet it barely marks the surface. Most I suspect will have been spirited away in some bolt hole. That is a cert. Look at he facts this guy was far from stupid and this operation was set up with only one thing in mind.

Best of luck to you guys. When the MyDV ship sinks go for his accomplices they are beneath contempt. :flame:

Maddog.

[Barnaby]

I really agree. So do lots and lots of others. The CC companies are as guilty as myDV. I have posted a lot about this as you may have seen, so have others.