myDV and complaint updates

[prawnstar]

In light of my recent experiences with myDV I filed a number of complaints... These were with the Attorney General's Office, Boston newspapers, BBC Watchdog, as well as DHL and Google (as myDV have a sponsored link).

I have just received a call from the DHL UK security team. They have seen the information posted here as well as elsewhere and spoke to their colleagues in America. They were already aware of issues with myDV. Whilst they cannot refuse to send items when they are unaware of who the customer is in advance (e.g. a pickup is requested, customer pays in cash). They are hopefully not going to willingly do service for this company in future.

Google responded that:

In response to your email, I will review this advertiser's account to
check for incongruities. However, I suggest that you contact the Better
Business Bureau or Consumer Affairs division of the city where the
company is located, as they will be able to investigate your case and act on
your behalf. Such organisations provide a more effective forum for
addressing cases of consumer dissatisfaction.


Slowly but surely an impact is being made!

[cozzy]

Forgive me if I'm missing something but doesn't this mean that if, (big 'IF' I admit), if parcels do eventually try to leave the MYDV warehouse they are even more less likely to get delivered, if the likes of DHL etc won't touch them??
I would think that DHL was probably the only secure link in the chain!

[mercinary]

Cozzy:

If DHL refuses service to MYDV, indeed they will have a shipping crisis on their hands and any outstanding orders could be delayed.

-Merc

[prawnstar]

That is one way of looking at it, but I think the fact that myDV tell people they are using DHL adds an air of credibility to their operation, which in my opinion is not justified...

DHL operate successfully because they have a solid reputation which an association with myDV could damage.

It is the same as consumers being reassured by the sponsored Google ad.

I was by no means the first person to complain to DHL, and I think companies like this should be made aware of these issues in the same way as the average consumer.

Yes, it is a pity if this affects people's deliveries, but I also think the bigger picture is important... Namely customers not being subjected to the broken promises and stress caused when dealing with this company...

[cozzy]

Fair comment, hopefully DHL will stop doing business with them after they've delivered my PSP in time for Christmas!

[prawnstar]

Well I hope it does arrive in time, good luck!

[marmite]

I followed up on the letter template and have received a reply from the US AG who advise they are acting upon a number of complaints and wish to discuss my complaint further. Do as the thread suggests, email your complaint and lets get some legal retribution metered out.

[jjcass121]

Has anyone received any recent delivery information from mydv?? They don't appear to be responding to e-mails!! :head:

[mercinary]

jjcass121:

Please check out the stickies for mydv. You can view them by going to the top of this forum:

http://www.matrixwatch.org/forums/forumdisplay.php?f=92

The "Just the facts" thread should tell you what you need to know.

-Merc

[hughht17]

Hi fellow MyDV persuers.

I'm in London. placed order 28.10.05 for camera £119.99 they took £127.05. Stopped Card 14.11.05 and cancelled order via the mail add' kindly posted on this site - automatic reply back and still nothing.

<COLOR=DarkRed>Received letter yesterday from bank saying that a further £123.44 has been taken on original card details! That is theft as the original sum has been taken. </COLOR>

Can see NEPCO base in Waltham, MASS', USA on a map search - any of you guys live in Mass' ? I urge you to stop your cards and make representations to relevent bodies. good luck!

[cozzy]

Eventually my psp has arrived, two days after buying one off ebay!

[dinodog]

Result - after many emails regarding the PSP that I refused about 3 weeks ago, today I get my refund. Not only that but £1.50 up on the deal than what I paid, so fantastic, just shows you should never give up. Just to note I was getting nowhere until I used the letter template on www.mydv-ripoff.co.uk so many thanks Peter I owe you a beer.

[shazbot]

:applause: AFTER 1 MONTH OF CONSTANT BADGERING I HAVE FINALLY RECEIVED MY TRACKING NO:- MY SONY HANDYCAM ARRIVED AT NEWCASTLE AIRPORT THIS MORNING AT 7.08, I'LL KEEP YOU INFORMED AS TO IT'S CONDITION ETC. THINGS ARE BEING PICKED UP BY DHL AND MY ITEM CAME FROM CRANSTON IN USA NOT INDIA AS REPORTED THAT SOME ITEMS COME FROM. I MUST ADMIT WHEN I HAVE CONTACTED MYDV I HAVE BEST PART OF THE TIME RECEIVED RESPONSES, IF THEY WERE JUST UP FRONT ABOUT WHERE THE ITEMS ARE FROM WHAT WARRANTY YOU RECEIVE AND WHAT KIND OF PLUG IT'S GOT ON THE END, PEOPLE WOULD BE PREPARED FOR WHAT IS TO COME. GOD HELP ANYONE BYING A PLAZMA!!!!!!!!!!!!TV!!!!

LETS HOPE MY ITEM ARRIVE 2DAY OR TOMORROW

[weirdid]

Shazbot,
please check your handycam when you receive it, Does it use the Uk PAL system, or the American NTSC system ?.

[shazbot]

JUST RECEIVED MY SONY HANDYCAM TODAY, I DID THE LIVE CHAT THING THIS MORNING OBTAINED A TRACKING NUMBER, PERSUED IT ON DHL EXPRESS SITE AND FOUND OUT THAT IT WAS IN NEWCASTLE THIS MORNING, RECEIVED IT 12.05PM FORTUNATLEY I HAVE SCORED IT IS A BETTER MODEL THAT I HAD ORDERED, AND RETAILS HERE FOR JUST SHORT OF £600.00, RECEIVED REFUND OF DIFFERENCE IN CURRENCY SO THERE IS A LITTLE BIT OF HOPE OUT THERE!!!!!!!!!!!! PLEASE EVERYONE KEEP ON AT THEM THERE ISN'T A DAY GONE BY WHEN I THOUGHT I HAD THROWN £330.00 DOWN THE DRAIN. (LETS FACE IT, AT THIS TIME OF YEAR WHEN YOU HAVE KIDS OR OTHERWISE NO ONE HAS MONEY TO THROW WAY) BEFORE YOU BY ANYTHING OFF THE NET DO A SIMPLE CHECK ON THERE REPUTATION CAUSE BY GOD I WISH I HAD!!

[Matos]

Hi Shazbot
Can you let us know about specs and warranty information?

[Arzel]

Yes, please tell us the specs, if it is a "Grey" import as I suspect you will be completely out of luck if anything should ever go wrong with it.

[Barnaby]

Dear Shazbot, really glad you got your camcorder, but I am sure you will check, as Weirid said, the video format. I ordered a camcorder (had all the usual problems, eventually got it sorted out after 8 weeks of hell, with refund), and myDV had sent a USA NTSC format camcorder. Useless.

So your camcorder will record, of course, but wont play back through a UK PAL TV, and wont import to most editing software if it is NTSC. I feel sure you must have checked this by now.

[shazbot]

Shazbot,
please check your handycam when you receive it, Does it use the Uk PAL system, or the American NTSC system ?.
its pal :applause:

[shazbot]

Hi Shazbot
Can you let us know about specs and warranty information?


no warranty!! but it is PAL mydv selling my version for 414.00 not the 319.99 i paid so i think i've scored :confused: i also managaed to gain full refund for overcharging!! :applause:

today i used it at the kids nativity at the local church!! now have to figure out the finalization on the 8cm disc to transfer onto computer!! thats :another feat in itself!! :eek:

[Redline944]

Hello, Just come to the crushing realisation that I may have been stiffed. Have paid for (they overcharged me £10.00) for 2 PSP's for my sons for xmas. It's now over a month and I have heard a dicky bird. Also tried to ring them on various numbers only to get the answer phone. Bother. . . .

[nickcharlton]

Try contacting Bill on 00-1-508-520-0060 ex 211 (Kuehne + Nagel). Quote your order ID and ask him if he has received a shipment request from Nepco.

Please let me know what he says.

[shazbot]

got the camcorder working no bother! transferred onto disc through computer and now playing dvd-rw 12cm in the dvd in living room (so far i think I'm the only happy chappy) mind you i did have 1 month of hell waiting for the blooming thing. :bow: