SERIOUS STUFF

[hughht17]

Please read my posting to prawnstar today 6.12.05 - can't beleive you are getting refunds.
I have had money taken for initial order but they have also taken a further £123.44 with canceled card details - as i said earlier that is clearly theft.
I'm in London so any of you guys in the States can help find out what the hell is happening, i with others wud be grateful - using my details to take further funds is clearly a criminal act. Your comments please.

[mercinary]

This is the first time I have heard of MYDV taking such a large additional sum of money. There isn't a lot we in the states can do (no one wants to hear from non-victims). Have you tried contacting the Attorney General's Office of Massachusetts? They are the local authority that can help.

-Merc

[jokach]

Hughht17
You can file a complaint with the Mass AG office by emailing your complaint to ago@ago.state.ma.us or using the full form located at http://www.ago.state.ma.us/sp.cfm?pageid=1135. You don't need to be a US citizen to file a complaint, any consumer who has had an experience with them have a right to file a complaint.

Good luck

jokach

[hughht17]

thanks...I have mailed the details. My case seems the first to be 'criminal' in that money has been taken without consent. Although things look dubious in respect of non-received goods - yet people are reporting refunds? thanks for all your good work
Hugh

[weirdid]

Hughht17,

your best bet is your credit card company, pass all the details to them, they will then work to get funds back.

In the UK a CC company is classed as a joint seller, and are responsible for any error in the transaction.

[Barnaby]

Dear Hughht17,

Check your CC company standard operational rules: mine had a specific reference to the fact that if there is a deduction without prior knowledge / consent the CC company will pick up the bill. You must make official Dispute with the CC company - don't worry, you will get your money back I think.

[hughht17]

Looks like I am ok on the second sum they have taken as I stopped card. The cc will pick up cost as you suggest. My cc are now taking up the issue of initial taking , as now over 30 days without goods.What really concerns me is the fact that a sum has been drawn after (and without consent) as I have said that is very alarming. I wud love to hear if this has happened to anyone else. As Mercinary points out this seems the first case of 'overt fraud', if I am allowed to say that(?) Iam surprised that there have been so few postings today regarding what is a potential escalation of activity.
Have filled in the forms for the Mass' Attorney...seems crazy that you can see the address given for this 'company' on a map and yet the authorities are not taking action....cheers to all for your support from a very cold London!

[MatrixWatch]

I would be alarmed, but not overwhelmed. Credit cards offer consumers quite a bit of purchasing power, which means that charges can be easily reversed with a simple phone call. The sellers are also faulted if they are found to be in the wrong, and too many strikes against a merchant can get their processor accounts cancelled.

This, in my opinion, is a wonderful aspect of global e-commerce transactions. Even if there is a shady seller out there, you have much more power than you would if you paid in cash or by money order.

Now, I am concerned about all of those people who are not so diligent in checking their CC statements. :(

[man4]

Hi I ordered a psp for my son on 19/11/05 and then found this site on the 20th rang to cancel on the same day was told to wait for 3 days any way to cut it short they took 174.99 instead of 169.99 so I have recieved a refund after ringing for about a week all the number and e mailing as well I got it back only they gave me 165.04 back instead so cc said they would put the 9.95 back as it must have been rates for that day so alls well for me. hope you all have the same luck especially with christmas so close i was really panicking now all i have to worry about is the phone bill coming in.. :rolleyes:

[hughht17]

You must be happy...I'm getting confused as to where MYDV are at - some of you are getting the goods & refunds, while they have taken my initial money then more with no permissions? :evil:

[Carolann154]

I've just phoned my credit card company and had my card cancelled, as I certainly don't want mydv taking any more money. Just think they have all our card details what's to stop them charging our cards again.......

[man4]

I asked the cc company the same question could this company take more money out and she said not unless i authorised it.

[hughht17]

I have just this minute mailed the above 'Max' to ask what the hell is happening with my refund and what do they mean by taking further funds.
I was very clear and very firm, but also very polite, despite my anger. I got a reply within 5 minutes. Have supplied info and await a reply. They seem to respond to threats of legal action. Will keep you all posted. A small success tonight just to get a response.

[hughht17]

Yes, in the bank. £123.44, the second take of money! just got to get the other £127.05 now. Can't quite believe it. Mail 'Max' - seems the best line of communication. see 'Visa in bed' maddog.

[hughht17]

I reported on the 9.12.05. that I had recieved a refund from MYDV. That stands good and I am just a few quid short of that laid out.
More seriously I reported that MYDV had taken a further sum. This was reported to me via my CC. This now appears to be MYDV trying to give a refund and it appearing as a debit - so any false claims against them I must retract. The matter is sorted to MYRELEIF. I have found mmanikian@nepcodirect.com to be efficient and understanding. I ugre all sufferers to contact and don't panic...
As a parting salvo I would just like to say thank you to all of you who have offered help and advice, I am very grateful. And a big thank you to Matrixwatch.
Have a merry Christmas and don't get down...it is possible to get your money back :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :)

[MatrixWatch]

Good to hear that some of you are finding success before Christmas.

What most people don't realize is that credit card (CC) companies are very powerful, and this is a good thing for consumers. A consumer could spend 5 minutes on the phone with their CC company and get further than those who have spent 5-10 days trying to deal with MyDv directly.

Furthermore, when MyDv received a chargeback, they are faulted and after a certain amount of chargebacks they cannot take orders via credit card through their processor. This process is designed to stop bad merchants from affecting new consumers. It also gives power to the affected consumers by getting 100% of their money back to them.

If you have a credit card you pay for things like with your annual fees and interst payments. So, USE IT!! Just be sure to be completely honest with your CC company, and leave it up to them to investigate the matter fully.

[concerned]

This was reported to me via my CC. This now appears to be MYDV trying to give a refund and it appearing as a debit - so any false claims against them I must retract. The matter is sorted to MYRELEIF.

So what false claims did you have to retract? If they took money, even by "accident" there still isn't a false claim. That is their negligence, and you should not have to retract a claim like that. Now I just have to ask though, what was false about the claim?

[mercinary]

So what false claims did you have to retract? If they took money, even by "accident" there still isn't a false claim. That is their negligence, and you should not have to retract a claim like that. Now I just have to ask though, what was false about the claim?

Ditto on that! I wouldn't retract anything!!!!

-Merc