Where did you find out about MyDv?

[MatrixWatch]

I'm curious about where everyone is learning about MyDv. Are you using price-search options within a particular search engine, clicking on an advertisement banner, or finding out about MyDv through a forum out there?

Please provide exact details on where you found out about MyDv.

[hazelwool]

My son searched 'Google' for a Canon S80 Powershot Digital Camera looking for a 'reasonable' price as I was buying it for his birthday. He found about 4 sites with good prices. I then looked at the sites with him, and rejected most of them, not for price reasons, but because it was obvious from the details on the websites that the goods would be shipped to the U.K. from abroad. I ordered from Mydv.co.uk because the goods were priced in sterling and I believed it was a U.K. company. Hope this helps to start your research!

[MatrixWatch]

Yes, this is helpful. Part of addressing problems like this rests in knowing how they find customers. If you cut off those resources by legal means, then it helps to protect other people who might not know as much as we do about the problem.

[diesel123]

I ordered from there on friday 5th dec, finding the site on froogle for price comparrison check, wish id seen these posts first :shake: , i got so worried about my order that i have asked for a refund but will have to wait 2-3 weeks??? im gutted i wish i had known before buying

[prawnstar]

I also found them by doing a search for "Olympus C7070" in Google. I was looking for a UK-based site as well. I was partly duped by the fact this came top of the Google search list.

Anyway, I did contact Google about the fact myDV have a sponsored link (that they pay for). They said they would look into the matter, but it seemed like they were reluctant to do anything to be honest :(

[Matos]

Me too, I googled Canon Powershot S80 and it comes out as a sponsored link.

[MatrixWatch]

Looks like Google should be contacted and made aware of what is happening. I'm wondering what their response would be.

[ellsbells]

I looked on Google for 'PSP'. MyDV appeared as a sponsored link so I was under the impression it would be a good site - how wrong can you be!!

[MatrixWatch]

Have you all considered contacting google and asking them to investigate this? I'd be curious about what their opinion is, although I predict that it might be the same as DHL's.

[you muppets]

I've often seen MYDV.co.uk advertising on google and agree that its somewhat misleading that they promote a .co.uk domain when they are clearly not based in the UK!

Thing is, are google going to be that interested? They rank highly in the sponsored listings, which means google are receiving a LOT of cash from them.

[MatrixWatch]

Google would be very interested.

[diesel123]

i wish id stuck to kelkoo to do the search, at least they have a review section under each website they advertise, google/froogle dont have this at all

[MatrixWatch]

From what I've heard, Google is pretty good about acting on legitimate complaints.

[Bob Williams]

I would guess that Google is responsible for the vast majority of business that MyDv.co.uk receives and if they banned them, it would seriously knock their sales.

I'm wondering what percentage of people who have visited Matrixwatch and then jumped on the witch hunt by cancelling their order?

There must be plenty of people here, who would have simply received their order if they have been patient. You would also have saved a lot of time and money calling the US or your banks etc trying to get refunds.

From reading around, a lot of people have received their products. I see that some have been charged extra due to the currency conversions, but MyDv could address this by promoting a .com domain and providing a more accurate pricing conversion.

Obviously, Mydv has work to do in sorting out the domain and pricing issues etc, but maybe people should be a bit more patient and read everyones opinions on this site, before taking a knee jerk reaction and demanding refunds.

Judging by the number of threads, I would have though you would have purchased 'mydvwatch.org' and renamed this site by now !

[diesel123]

your right Bob, a lot of people probably have cancelled due to the comments here, but can you blame them? theres nothing like real peoples opinions to find out what your dealing with, and when most people havent got the money to chuck around on items that either (a)wont show up or (b)will not work in the uk then they woulden't want to risk it. i personally have read nearly if not all the threads on this topic on this site and various others, and i know they dont account for every customer who have ever bought from mydv, but i have failed to find one single comment that says they are happy with this site, that they have received their item not only on time, but a uk version with everything included and not been overcharged.
I bet a lot of people wished theyd seen this site before odering and then made up their own minds if the cheaper prices are worth the hassle

[you muppets]

I think a lot of MyDv's sales are probably going to be related to the Sony PSP, as they are difficult to get over here in the UK, so web searches must be sky high.

I bet a lot of people have seen the .co.uk domain and didn't realise their order wasnt coming from the UK, which is pretty misleading.

If anyone is still thinking about using MyDv, I recently bought a psp from a site called Yesasia.com, which is outside the UK, but very cheap. Also, I received it within 5 days (to the UK) without any trouble, so I would recommend them over MyDv.

[concerned]

I'm wondering what percentage of people who have visited Matrixwatch and then jumped on the witch hunt by cancelling their order?

Why do you single out Matrixwatch? Almost all people that read the threads here have also read the threads at other sites, and they are all the same. I am betting that most people read the threads here, and at 3-4 other sites, and then realized that they will NEVER get what they actually paid for, no matter if they actually get the items. You forget that there are alot of people that recieved their items, and still have not been happy, because they are US specific. This isn't a witch hunt, it is a consumer's right to protect themselves.

There must be plenty of people here, who would have simply received their order if they have been patient.

You are right, and alot of them would now own a useless piece of equipment. Remember, some people ordered camcorders that don't work in the UK. What would they do with them then?

I see that some have been charged extra due to the currency conversions, but MyDv could address this by promoting a .com domain and providing a more accurate pricing conversion.

They could, but have they? They have had every opportunity to do so, but they have purposely chosen not to. That is one of the main problems.

Obviously, Mydv has work to do in sorting out the domain and pricing issues etc, but maybe people should be a bit more patient and read everyones opinions on this site, before taking a knee jerk reaction and demanding refunds.

They never will sort things out. They are now trying to do the same thing in other countries. They started up a site in Hong Kong I believe (or another country) and are doing the same thing to those people, so they don't have any intentions of doing the right thing. What makes you think they will change?

Judging by the number of threads, I would have though you would have purchased 'mydvwatch.org' and renamed this site by now ![/QUOTE]

[prawnstar]

As previously posted, I did make a complaint to Google, this was their response:

In response to your email, I will review this advertiser's account to
check for incongruities. However, I suggest that you contact the Better
Business Bureau or Consumer Affairs division of the city where the
company is located, as they will be able to investigate your case and act on
your behalf. Such organisations provide a more effective forum for
addressing cases of consumer dissatisfaction.

Perhaps if more people contact them, they will take it more seriously.

Also, I wanted to mention that when I spoke to DHL they told me they would not be shipping items for myDV. However, as I now realise the shipping goes through another company, this will obviously not have any impact...

[Barnaby]

Unbelievable post from Bob Williams (above)!

He cannot be serious surely! Has he read and understood what is going on here??

The riposte from Concerned is exactly right, of course.

So Mr Williams, answer this....
1) I order a camcorder for x pounds advertised price
2) I am charged x +147 pounds without warning or notice (that is THEFT)
3) I cancel order
4) I receive camcorder anyway. It is NTSC format (probably you don't understand this, let me explain. There are two main video formats worldwide NTSC and PAL. SECAM in France as well. In Most of Europe it is PAL, including UK. These formats ARE INCOMPATIBLE. So, an NTSC format camcorder will not play back through a PAL TV, not even ever so slightly. INCOMPATIBLE is the word you should keep in your mind at this point).
5) By the way, myDV had assured me over the phone that its products are UK compatible.
6) I get the camcorder returned to USA.
7) I get involved, over a period of 8 weeks, in more lies and half-truths than you can imagine dished out by myDV "Customer Service", over about 25 phone calls, and 10-15 emails.
8) I get involved with emails and phone calls to my credit card company
9) I have sleepless nights, am angry, stressed, and have no camera for my business for 8 weeks.
10) I spend hours on the www and in that respect MatrixWatch gave me the knowledge and the inspiration to persist and that is how I eventually won my battle.
11) Even now, with a refund obtained, I am extremely angry at the whole experience (and a lot wiser).
12) Now multiply that by all the people that have made representation on consumer websites, and then ADD the unknown number of myDV customers who are not represesented on consumer websites.
13) Explain if you can why a huge international carrier like DHL has ceased dealing with myDV.

I could go on, but.... well, that's enough!

[MatrixWatch]

Barnaby,

What I really like about your attitude is that you are using your experience to help other people in the same situation. That is pretty much what we encourage here, and I'm glad to see that you are turning a bad situation into something that benefits others. :)

[Storic]

I trawled the internet via Google for PSP consoles. One of the web sites verified who had stocks of PSPs as they were in very short supply. None of the bigger UK firms seemed to have stock.

myDV.co.uk were on the Google (UK button activated, not World Wide Web) site and appeared to be a UK company, quoting prices GBP and suggesting that one should buy while "inventory lasts" - again suggesting that they had stock available. Their prices were roughly £10.00 cheaper than others and delivery was quoted as being free. (This was for the PSP "Value Pack")

That is how and why I chose myDV.co.uk. Any help?

Storic

[concerned]

Unbelievable post from Bob Williams (above)!

He cannot be serious surely! Has he read and understood what is going on here??


I think you need to know a little history about Bob Williams, and probably his friend DaveyBoySmith, who ironically appeared in our forums after 3 1/2 months since the last time they posted here, making me think they are the same person.

Anyway, what you need to understand about these people, is that they are VERY pro scam. They will come here and defend just about any scam we discuss here. I am supprised that they both haven't been here since September some time. I would think they would have wanted to defend the scams more often. You see, they probably make their living by scamming other people. They don't like websites like this one here, because we pose a risk to their profits, so what happens, is any time they see a customer gain a victory, they have to try at all lengths to discredit the victory to discourage other people from fighting. You see, if people get encouraged by success stories like yours, it means the scammers can't get rich anymore. They can't afford for that to happen.

[Bob Williams]

Apologies Barnaby,

You've obviously had a pretty bad experience with MyDv and I hadn't read a thread detailing this. I had mostly read threads about people waiting too long or being overcharged etc, hence my previous post was based on this.

Ok and now onto Mr Concerned's comments....

I'd like to make it clear that I visit these forums occassionally, but don't often waste my breath posting comments, you can clearly see why judging by the pathetic comments from Concerned. I'm not pretending to be anyone else (why would I?), nor am I any type of scammer, nor am I 'pro scam'. Your claims are a complete joke.

Your making offensive, ridiculous claims which are based upon your own fictional one sided opinions.

If I do make a posting, its normally in reaction to a typically negative or one-sided posting. I'm sure that many of the sites you cover are probably not legitimate and deserve the bad publicity they receive from you guys in here, but this is not the case for all businesses. I've never seen any forums where people like you are so convinced that every other website business is out to scam you!

I've visited this site on and off for a few years now and nothing changes. People like you (concerned) opitimise the total negativity inability to look outside the box.

In summary I don't doubt that Matrixwatch provides a good service to consumers, wanting to find out more information about a business etc, but postings like the above undermine your intelligence.

[diesel123]

Apologies Barnaby,

You've obviously had a pretty bad experience with MyDv and I hadn't read a thread detailing this. I had mostly read threads about people waiting too long or being overcharged etc, hence my previous post was based on this.


So youv'e read the posts youv'e seen that people have been over charged or not getting their items, and you then post knowing these facts to say that we are joining the witch hunt?? its almost like your asking what are we complaining about?
Im not sure what kind of service youve had in the past, but most would agree that this is unacceptable! and not just a case of waiting a little while longer to receive our items.

Obviously, Mydv has work to do in sorting out the domain and pricing issues etc, but maybe people should be a bit more patient and read everyones opinions on this site, before taking a knee jerk reaction and demanding refunds..
clearly some advice you need to take yourself before making comments.

[MatrixWatch]

Ok, back on track...

Has anyone else reported to Google and heard back or seen results?

[Storic]

"I've visited this site on and off for a few years now and nothing changes. People like you (concerned) opitimise the total negativity inability to look outside the box."

Could I just point out that I looked "inside" both my console boxes and, alas, found that I had not only been overcharged, but there were several items that, according to the manual's definition of what SHOULD be in the box, had it appeared, been "deliberately" removed. Therefore, I was not only "overcharged" but been sent "faulty" or "cheaper" goods than I actually ordered. Now a complaint about that kind of thing can hardly be called "pathetic" - I felt I had been "done" - a burnt Christmas turkey in fact. :)

myDV.co.uk have promised to rectify both the removal of the items that should have been included with the consoles and the "overcharging" of my credit card account. Whether these promises will be honoured remains to be seen.

I have found this website to be extremely helpful and to find others in the same position as myself, if not reassuring, at least comforting to some extent. I feel less of a silly old duffer! lol

Storic

[diesel123]

good luck storic, let us know how you get on and if its an easy battle. does that mean the box you received the items in was not factory sealed? are there signs (apart from the missing items) that its been tampared with?

[mercinary]

Looking at Google.com I can't exactly find the right place to inquire about fraudulent sponsored links. Here is the "Contact Us" page for google though. Please let us know if you have made an attempt at contacting Google!

http://www.google.com/contact/index.html

-Merc

[Storic]

good luck storic, let us know how you get on and if its an easy battle. does that mean the box you received the items in was not factory sealed? are there signs (apart from the missing items) that its been tampared with?

Thanks Diesel :)

Just to explain briefly. I, thinking that my order with myDV.co.uk was cancelled, ordered these from another company (one I had dealt with before) this company explained that there would be a delay, and also explained in their despatch notification email, that the consoles they were sending were Japanese imports. They stated that the English manual could be downloaded from a website address they gave me. Everything received from this company was as it should be - and the English manual was easily downloaded and put onto CD. The box the consoles arrived in had a "top cardboard tray" in which all those items missing from the consoles received from myDV.co.uk were packed.

The console boxes received from myDV.co.uk were unsealed, and one was only held shut by the bubble wrap around it. Once this was removed, the box sprang open and can only be held closed with sticky tape. The Japanese manual, packing and boxes are identical to the "Value Pack" I received from the other company. It seems apparent that the missing items have been deliberately removed. (I hate having these sort of suspicions about companies or people, but can't think of any other way that these items could have gone missing. :( )

Storic

[concerned]

I've never seen any forums where people like you are so convinced that every other website business is out to scam you!


Really? I have not seen any such forum either. Can you please tell me where this forum exists? You can't be talking about this forum because I know for a fact that this forum isn't convinced that "every other website business" is out to scam people. I do alot of business on the internet. Now, is it our fault that we have exposed thousands of scams?


The console boxes received from myDV.co.uk were unsealed, and one was only held shut by the bubble wrap around it. Once this was removed, the box sprang open and can only be held closed with sticky tape. The Japanese manual, packing and boxes are identical to the "Value Pack" I received from the other company. It seems apparent that the missing items have been deliberately removed. (I hate having these sort of suspicions about companies or people, but can't think of any other way that these items could have gone missing. :( )

I can think of at least 2 ways these items have been like this in my opinion.

1) They are used goods sold as new.
2) They are stolen