Received this from myDV.co.uk

[Storic]

I received this email from myDV.co.uk -

"Please note you ordered for 2 Sony PSP playstation Portable.This is not
a value pack.It consists of PSP console, Memory stick duo 32MB, Battery
pack and soft case and hand strap with the instruction Manual.We have
requested for the immediate dispatchment of 2 soft case and hand straps
and 2 memory stick duo 32MB.Once we recieve the shipping information we
will inform you via email.

You will require a power plug which is easily available locally or at
any Sony outlets.

Tanya
MYDV Customer Service
inquiries@mydv.co.uk
Telephone(UK): 0207 993 4698

See us on the web at www.mydv.co.uk"


This is simply NOT true. The advertisement on their web page was for a PSP "Value Pack" and the price given and charged (apart from the overcharging on my credit card account) was for the "Value Pack". All the items were listed alongside the advertisement, including those missing from the console box I received. :mad:

Has anyone else received a similar email from myDV.co.uk ?


Storic


I DON'T APPEAR TO BE ABLE TO DELETE THIS POST - BUT TO PUT THE RECORDS STRAIGHT - I WAS WRONG!!!! I OWE myDV.co.uk an apology. ALTHOUGH THERE WERE ITEMS MISSING FROM THE PACK I ORDERED - THE INVOICE SHOWS THAT IT WAS NOT A VALUE PACK. I am contrite. :o

[diesel123]

i have tried logging in to check if my order has changed on mydv, after signing in the clicking on orders history i get an error message saying im unauthorised to view this page, been like that since yesterday, anyone else having this problem who are trying to get a refund?

[Matos]

I have cancelled my order two days ago. I can still access the order details when I log in.

[Storic]

I have cancelled my order two days ago. I can still access the order details when I log in.


I cancelled my order on 17th November, but also could still access my order details via "Order History". The cancellation was ignored!

I even printed out the order cancellation to prove that I HAD cancelled - still received the consols on 12th December, minus various items.

Storic

[diesel123]

Ive had an email confirming my cancellation but what is a little worrying is they tell me they will refund the earliest amount refund request?? what does that mean? ive only ever had one thing

[Matos]

they tell me they will refund the earliest amount refund request?? what does that mean?

I had the same email today.
I cancelled my order 2 days ago and specified the amount that they had taken from my account, which (you guessed!) was above the amount invoiced. I don't know if this has anything to do with it. I'll just wait and see what happens.

Also, let me just say that the costumer services is dealing better with my cancellation / refund request than they did before, when I tried to find out about my order!

[concerned]

I received this email from myDV.co.uk -

"Please note you ordered for 2 Sony PSP playstation Portable.This is not
a value pack.It consists of PSP console, Memory stick duo 32MB, Battery
pack and soft case and hand strap with the instruction Manual.We have
requested for the immediate dispatchment of 2 soft case and hand straps
and 2 memory stick duo 32MB.Once we recieve the shipping information we
will inform you via email.

You will require a power plug which is easily available locally or at
any Sony outlets.

Tanya
MYDV Customer Service
inquiries@mydv.co.uk
Telephone(UK): 0207 993 4698


At least we know that they are fully aware that they are selling incompatable items.

[Storic]

I still thought I was ordering a "Value Pack", but as they have changed the advertisment now - I cannot prove this. (There current advertisement is for a "Value Pack") The invoice states that it was not, so in actual fact, their offer was not better value than others (£10 cheaper) and more especially as they "overcharged" my credit card account.

Moral of the story, "better a devil you know......." :)

Storic

[nickcharlton]

You did order a value pack
Sony PSP Playstation Portable Value Pack
SKU: PSP Value Pack

Market price: £325.00
Our price: £159.95, save 165.05 (50%)

link (http://www.mydv.co.uk/c-121.html)

[Storic]

You did order a value pack

link (http://www.mydv.co.uk/c-121.html)

Well if you can tell me what "Value Pack" is in Japanese, I can check the box properly to see if it should have been! lol

The manual most certainly lists the contents as a "Value Pack" - but as this manual could have been inserted in ALL packs - perhaps it wasn't. :shake:

At the moment I am befuddled, muddled and dizzy from going around in circles and attempting to get an aged brain to function in "memory mode".

Storic

[misty30xx]

Well if you can tell me what "Value Pack" is in Japanese, I can check the box properly to see if it should have been!


lol...i like that...that has to be the first time i have smiled in over three weeks... :)

[Vicky]

At least we know that they are fully aware that they are selling incompatable items.
STORIC, MyDV sent you a product that infringed the Plugs and Sockets (safety) Regulations 1994, it is not acceptable for us as consumers to purchase an adaptor, this is the reason I have been pursuing mydv for a full refund and have tried to arrange return of the PSP.
On a more positive note I have had a better response from customer services today, they assure me that an e-mail will be sent to me within the next 2 days with DHL returns info. I will not hold my breath!

[Storic]

I have today posted everything I've had from myDV.co.uk to my Credit Card Company - that is a copy of the invoice, the only TWO emails, their present advertisement, and a copy of my cancellation made on the 17th November - and guess what, forgot to include a copy of the transcript of "Live Chat" - when I DID manage to get on for the only time, after waiting 1hr 58mins.

My credit card company believe they may be able to get myDV.co.uk for not stating that the consoles they were supplying were Japanese imports. Although the consoles were usable without the memory sticks and other missing items, if these were listed as being part of the order, then they may also be able to use this. Unfortunately, myDV.co.uk have changed the advert on their home page and put BOTH the "Value Packs" and "Standard" packs on the same page. However, I've sent this to my CCC and explained.

So, Patience will have to be my friend, and a hard helmet will come in handy. :head: I showed my husband this site and he has finally realised that his doddery old wife isn't the only one to be taken in by myDV.co.uk. :D

Storic

[Storic]

lol...i like that...that has to be the first time i have smiled in over three weeks... :)

Well I might sound flippant but retaining a sense of humour in all this has kept me sane. After all it is the "season to be jolly" not the one for "tears and brolly" lol

[Storic]

I have finally, after many efforts, managed to print out the form for the Office of the Attorney General, Boston.

I have filled this in and will post it on Monday or Tuesday next week. I presume the more complaint forms they receive the more ammunition for the their guns - so would suggest that anyone else who has a similar complaint send in their forms A.S.A.P.

Must confess, that without this forum, I would have probably given up on this! So thank you everyone - whatever the outcome - all the help and encouragement on here has been very much appreciated. :applause:

Despite everything, don't let things get you down and all of you enjoy your Christmas - make it a cracker! :D

Angel wings for everyone - but stay away from the top of the Christmas tree. :)

Storic

PS Still have no postal address for the return of these two PSP's, despite several email requesting one.

[mercinary]

I have finally, after many efforts, managed to print out the form for the Office of the Attorney General, Boston.
I have filled this in and will post it on Monday or Tuesday next week. I presume the more complaint forms they receive the more ammunition for the their guns - so would suggest that anyone else who has a similar complaint send in their forms A.S.A.P.


VERY TRUE Storic! Folks who feel they are victims of MYDV fraud need to fill out those forms and mail them to the attorney general. The state of Massachusetts cannot ignore hundreds and hundreds of complaints!

-Merc