Please stop wasting your time

[LISALARCOMBE]

Please stop wasting your time trying to contact mydv,contact your credit or debit card fraud line to intitiate getting your money back. Then set to work complaining to all the institutes given in the "what you can do to help sticky" kindly compiled by matrix watch. That is a far better use of your time, and might actually get a result and ultimately justice for us all. (Click on the mydv.co.uk link on the far right next to any of the mydv threads) to see what you can do.
CONTACTING MYDV IS A WASTE OF TIME.

[Barnaby]

Very important for each and every victim to decide, using the summarising posts on MatrixWatch and the other now very very numerous posts on this and other sites, what is best in their individual case. In mine, amazingly, I achieved a £2000 plus full refund from myDV. It took 8 weeks and was terribly stressful, but it happened.

Having said that, I do agree that in general we have all spent far too much time trying to correspond with myDV in various ways. Taking the matter up with the CC companies is really really important, and do it at a very early stage.

It is depressing to see these posts continuing...... I first got involved with myDV in October, and resolved my problem eventually in December. One whole month later new fellow victims are still being hammered by this problem.

[mercinary]

From an "official" stand-point, please follow the suggested steps in the MYDV FAQ (http://www.matrixwatch.org/forums/showthread.php?t=3561). This (unfortunately) includes at least making a valiant attempt to get in contact with MYDV. Don't spend a lifetime on this, but do make some attempt. We don't want credit card companies flooded qith requests from people who haven't even attempted getting a refund through the "correct" channels.

-Merc

[LISALARCOMBE]

I was making a coment to those of us who took or are taking the line of keeping trying to make contact with mydv. Not those who have only just discovered all the problems we are all going through.

:crazy:

[mercinary]

Yup, point taken. We just have to be careful advice given here, as new-comers are always here! :)

-Merc

[bluestar]

hi lisa,i totally agree,it,s soul destroying trying to contact this lot,so it appears the only way forward is to complain,complain,complain,rest assured i most certainly will and hope everyone else doe,s.Keep up the struggle & never give up.

[Avoura]

CONTACTING MYDV IS A WASTE OF TIME.

In the stickies there is a contact info with phone numbers. Note that these numbers are in the incorrect format, just as they are on the MyDV website.
The correct format is
020-7993 4698
020-7993 4696 (this number seems to be the best)
020-7669 4292 (now unobtainable)
020-7669 4270 (now unobtainable)
020-7993 2973 (nepine)

I.e. the code for London is 020, not 0207.

I don't expect people outside the UK to know this necessarily, but if MyDV was a proper UK site then having the phone number in the incorrect format means that they are either amateurs or foreigners, i.e. based in the USA not in the UK.

[anniemizz]

Very important for each and every victim to decide, using the summarising posts on MatrixWatch and the other now very very numerous posts on this and other sites, what is best in their individual case. In mine, amazingly, I achieved a £2000 plus full refund from myDV. It took 8 weeks and was terribly stressful, but it happened.

Having said that, I do agree that in general we have all spent far too much time trying to correspond with myDV in various ways. Taking the matter up with the CC companies is really really important, and do it at a very early stage.

It is depressing to see these posts continuing...... I first got involved with myDV in October, and resolved my problem eventually in December. One whole month later new fellow victims are still being hammered by this problem.
Sorry, i am new to this site & dont really know what im doing! I honestly thought i was the only one going through this, im amazed at the stories ive read today! I cancelled my order with mydv in november, 4 days after i made it...too late, they had already swiped my money, and a little extra i was'nt informed about! Unlike some, i have spoken to them a number of times over the past 2 months...yet still no refund!! cc company dont want to know as i was the one who cancelled the order...great eh!!! Any suggestions anyone???

[mercinary]

We've tried to sum things up in the MYDVFAQ (http://www.matrixwatch.org/forums/showthread.php?t=3561) as well as the other sticky threads that you will see at the top of the MYDV Forum (http://www.matrixwatch.org/forums/forumdisplay.php?f=92). If you don't find the answers to the questions you have there, feel free to start a new thread here with your question.

-Merc

[Barnaby]

Annie, try and keep your spirits up.....
I think most would agree on these posts that you will successfully resolve your problem. I know you have posted on other threads as well. I woulod not accept for one moment that the CC company has no resonsibility just because you cancelled the order. You cancelled the order because you had been unknowingly overcharged, deceived, and are set to recieve, late, a non-UK device with no warranty, a non-UK plug, and surrounded by uncertaintries that VAT and import duty have been paid. My unusable camera, costing US$3733 arrived with a delivery import note specifying its value at US$100. This is a common theme that has been widely discussed on these threads. So presumably you cancleed the order because you anticipated receiving goods "unfit for purpose", for very very good documented reasons. So don't take any rubbish from the CC company. Be utterly insistent - oh yes, you will succeed!
All the best.