File a Complaint: IFCC

[MatrixWatch]

Those of you who wish to file a complaint against a site owner for unfair practices that you believe to be fraud may now contact the Internet Fraud Complaint Center. IFCC is a joint effort between the FBI and the NW3C. Your report will be confidential, and will be taken seriously.


http://www1.ifccfbi.gov/index.asp

[Agent|Star]

Thanks for that site... Im gonna make more people aware of it at the MatrixAgency....

I have been hearing some upsetting stories about Matrix Sites =o\

[MatrixWatch]

What is matrix agency's stance on filing reports with the authorities? Is it a first choice, or does it come later. What is your approach?

[Agent|Star]

It depends on the severity of the situation. I am not the founder of the site but as I have jumped onboard I have been making a lot of suggestions. The first complaint that I was assigned to got my motor running as it upset me a lot. I am in this Agency and very serious about helping customers through complaints. On the flip side, MatrixAgency isn't only about dealing with complaints.

We are all very serious about our work.. As serious as your members are with your work.

If a situation is mild and can be handled quickly we would help the customers and owner reach an agreement. As there are some complaints about non-responsive emails or lack of daily updates. In any situation it is entirely the customers choice toward what actions they want to take. We now ask customers what is their stance and what they would like to resolve the complaint. Just like MatrixWatch we will aid and support the customer during any complaints.

If we feel that a site is entirely based on bad intension, like a hit and run taking things to a more serious level is a must. Coming across sites that mistreat their customers upset me very much. In a situation where more then one person(s) are experiencing the same troubles with a site I would then ask that they do take steps toward filing reports with the authorities. If a site is showing the exact same behavior consistently then they are for sure High Risk and everyone should get out of that site immediately and take legal actions.

With that said... It would have to depend on the situation if we go straight for legal actions. We would of course ask the customer filing the complaint what they would like to do.

[MatrixWatch]

If matrix agency was not owned by the interests of GotMatrix and iMatrix then I would consider having them here, or aligning our efforts where we agree. I am very skeptical about how well they will do though, for if it came between siding with the interests of their matrix sites, and the interest of Matrix Agency, they would be more inclined to favor their own sites since siding with Matrix Agency would put a stain on their record by means of the very stain-making agent they created.. I like their BBB approach, and their emphasis on resolution between the two parties. I have done this a few times behind the scenes between site owners and customers. I am more kind to owners via email than here though. It is the wierdest thing, the site owners tend to quickly resolve the issue with their customer once they get an email from one of us, or me. I think it is because of this new "hitman" image that has been projected on us. They just don't want to deal with what they "think" might happen. Just to let you know, there are no vendettas involved. Matrix Watch is about the customers, just like Matrix Agency.

[Agent|Star]

Originally posted by watchdog
If matrix agency was not owned by the interests of GotMatrix and iMatrix then I would consider having them here, or aligning our efforts where we agree. I am very skeptical about how well they will do though, for if it came between siding with the interests of their matrix sites, and the interest of Matrix Agency, they would be more inclined to favor their own sites since siding with Matrix Agency would put a stain on their record by means of the very stain-making agent they created.. I like their BBB approach, and their emphasis on resolution between the two parties. I have done this a few times behind the scenes between site owners and customers. I am more kind to owners via email than here though. It is the wierdest thing, the site owners tend to quickly resolve the issue with their customer once they get an email from one of us, or me. I think it is because of this new "hitman" image that has been projected on us. They just don't want to deal with what they "think" might happen. Just to let you know, there are no vendettas involved. Matrix Watch is about the customers, just like Matrix Agency.


I hear exactly what you are saying about it being owned by matrix sites owners... I also took a swing at them when I heard about 2 matrix site creating the agency... I suppose someone had to do it. I assure you it may appear to be something questionable being that they are 2 site owners who founded its creation, but what is it that you are skeptical about? What is it that you think they will do? MatrixAgency does not take anyones money so it isn't as if this is another means of "getting rich". If you are questioning the "approval of sites" this is not handle entirly by the founders as they have agents that take part in various aspects. Just like the handling of complaints agents do investigations. You need to get the image of only the two matrix owners running everything out of your head. The MatrixAgency isn't about battling between sites... Its a place where customers can make complaints and we will assist them through it.. Its a place where we approve of sites by having them meet requirements. Its basically a place where we are trying to help the matrix community in various ways.

I don't see why someone here could not join the MatrixAgency? We are always looking for more agents to help out. When you join you would begin to realize we are infact serious about helping the community. The site is going through some changes currently as I have been making suggestions toward the requirements of being approved and also suggestions for minor design changes. Hopefully those changes will be completed shortly. They are also having a scriptor work on the database and having everything automated. Remember this is all done out of their pockets no one elses.

Heheh I understand you have worked your way up to the "hitman" image... The MatrixAgency is very new and we will have to work our way up to obtaining a similar image as well :cool:

[Agent|Star]

Just a last note....

In case some of you are wondering, I did not know the owner of imatrix or gotmatrix as all before joining the MatrixAgency. I never once had a conversatoin with them.

Gotmatrix approached me after reading some of my posts and asked me if I would be interested in joining the MatrixAgency. I wasn't aware that they recruited agents and I did infact like the concept behind the agency in atempt to help the community, so I jumped onboard. Just so you know they agents aren't devised of close buddies to the owners of imatrix or gotmatrix... I do not question the professionalism they hold on the MatrixAgency site at all, as I work closly with them on what they are doing daily.

Anyone intersted in joining the MatrixAgency is very much welcome... Just send in a email :cool:

[MatrixWatch]

Well, if you have some extra time BigStarr, file a complaint on behalf of Matrix Watch against the owner of GotMatrix for posting a matrix auction on eBay. This is against eBay's policies and the eBay watch dogs caught him on it. Let's see if Mr. Gotmatrix/Matrix-Aagency owner is willing to put up a strike against his own company. I'll be watching.

[Agent|Star]

My participation in MatrixAgency is matricagency alone... I do not watch eBay auctions nor is eBay auctions against policy of MatrixAgency.Com (if it is i was not aware of that). With that said... I take my job serious if it means I have to handle a once "friend" of matrix sites in a serious manner I will not hesitate to do so... If there is a complaint filed against GotMatrix or IMatrix i will handle the situation as i would any other site.

Why are you asking me to report him on behalf of Matrix Watch I do not understand that?

[sigx97]

....

[concerned]

Originally posted by BigStarr
My participation in MatrixAgency is matricagency alone... I do not watch eBay auctions nor is eBay auctions against policy of MatrixAgency.Com (if it is i was not aware of that). With that said... I take my job serious if it means I have to handle a once "friend" of matrix sites in a serious manner I will not hesitate to do so... If there is a complaint filed against GotMatrix or IMatrix i will handle the situation as i would any other site.

Why are you asking me to report him on behalf of Matrix Watch I do not understand that?

Who assigns the complaints to an agent? I just want to understand how the process works.

[Agent|Star]

I have to ask again..
Why are you asking me to report him on behalf of Matrix Watch?

[Agent|Star]

Heheh.. looks like I'm getting ignored :cool:

[MatrixWatch]

I'm sorry, are you asking ME this question or someone else? If it is me that you are asking then it is because you are one of their workers. AppleMatrix took all of this backlash because of their spamming. GotMatrix should take some heat for reaching across eBay guidelines in order to auction off matrix info. We here have a group, the eBay Watch Dogs, who look through the eBay boards for auction violators. The OWNER of Got Matrix was one of these violators. So I am reporting him to you, and I want you to report him to Matrix Agency on our behalf. Then, I want Got Matrix to undergo your "investigation" process and I want it to go into their record. I am not only doing this because it is a legitimate error that Got Matrix made, but because I want to test the limits of the Matrix Agency. Matrix Agency is partly owned by the owner of Got Matrix and I think that he will not be willing to put a strike against his own matrix site. This is because by being an owner of a matrix site and a matrix-site approval/watch-dog service he is placing himself in a dangerous spot. He will without a doubt run into a point where there is a conflict of interest. The same goes for the owner of imatrix. The matrix world is a dog-eat-dog community right now, and every site owner is competing for a small amount of customers. I don't believe that Matrix Agency will act on behalf of other matrix sites over their own if it came down to choosing between them.

[Agent|Star]

Originally posted by watchdog
So I am reporting him to you, and I want you to report him to Matrix Agency on our behalf. Then, I want Got Matrix to undergo your "investigation" process and I want it to go into their record.


WatchDog you are kidding me. I shake my head while reading your request as it is ridicious for 2 very obvious reasons!!

One, you are not a customer of GotMatrix. We deal with customer complaints... I do not see any relevance with an eBay auction and MatrixAgency.

Two, as I mentioned before MatrixAgency does not have a policy against eBay auctions. With that said we do not watch eBay and report auctions to eBay like the WatchDogs here do.

I am a dissappointed in you, as you are attempting to put me an agent against the owner of GotMatrix for silly reasons as it has absolutly nothing to do with my work at MatrixAgency.Com. Must I repeat myself? MatrixAgency does not deal with eBay auctions thats your job, not mine!

[Agent|Star]

Originally posted by concerned
Who assigns the complaints to an agent? I just want to understand how the process works.

Hey concerned.

Complaints are forwarded to all agents imediately when a complaint is submitted. From there we communicate amongst agents who would like to handle a complaint. If you want to accept the task then call it to be yours.

We plan to be getting more agents as the site is still new. We will be improving on the way in which we operate as time progresses.

Still having scriptors work on the db and getting everything very much auto.

[Agent|Star]

After re-reading WatchDogs last post... I will no longer bother speaking to you folks in this thread regarding the MatrixAgency as it is clear that WatchDog has bad intentions.

[MatrixWatch]

I guess that running an endless-list scheme that will inevitably result in collapse is not in your rule book either, even though every one is mathematically doomed to failure and no site owner has a counter argument against it. You see, THAT is the fatal flaw of the matrix sites. You people at Matrix Agency are only serving your own interests. I respect the fact that you have worked hard to invent and administrate a unique response to the present problem you are having, but your approach is analogous to the cancer patient who chooses to take aspirin for his sickness. It is a temporary fix, but it will not take care of the main problem. Just give a little time to those "approved" sites on your list. Their lists will get longer, just like the others did.

[concerned]

Originally posted by BigStarr
Hey concerned.

Complaints are forwarded to all agents imediately when a complaint is submitted. From there we communicate amongst agents who would like to handle a complaint. If you want to accept the task then call it to be yours.

We plan to be getting more agents as the site is still new. We will be improving on the way in which we operate as time progresses.

Still having scriptors work on the db and getting everything very much auto.

I think watchdog is right. Take a look at this post for instance, especially the part in italics. I guess if GotMatrix got reported, then the owner/agent would be the one to handle this complaint personally. Sounds like a serious conflict of interest to me. On the other hand, I would totally be interested in MatrixAgency if it were affiliated with the FBI or FTC or some OUTSIDE force. I have a contact with these agencys. Should I tell them that you would like to partner up? Maybe, since GotMatrix and iMatrix aren't making any money from the website, then they might also consider turning this website over to more qualified individuals. It would free their time up so that they con spend on their matrix sites.

Can anyone guess why these 2 owners might NOT want to hand this responsbility over to those authorities?

[peterdragin]

Originally posted by BigStarr
My participation in MatrixAgency is matricagency alone... I do not watch eBay auctions nor is eBay auctions against policy of MatrixAgency.Com (if it is i was not aware of that). With that said... I take my job serious if it means I have to handle a once "friend" of matrix sites in a serious manner I will not hesitate to do so... If there is a complaint filed against GotMatrix or IMatrix i will handle the situation as i would any other site.

Just for the information on gotmatrix this is one of the owners ebay auctions..


Ever wanted to get an Xbox so inexpensively that you could afford to buy more than one game? Well, I did too and now I can tell you how also. If you win this auction, you'll get information on a website that will offer this, and many more pieces of electronics including TV's, computers, DVD-burners, etc. for the outrageous price of just $30.00 or less each! FAQ Is this legal? Yes, 100% legal. Whats the catch? Patience! All good things come in time! Please read this auction and know what you are bidding on and above all BID WISELY! You won't be disappointed! I was very skeptical, but I decided to try it since I saw people were bidding the prices of XBoxes above retail on here. I can't understand that, but it's happening everyday. I decided to try this out, and yes you do have to wait awhile (I waited 3.5 weeks to receive mine) but it's a LOT better than spending $200+ for a game machine. Give it a try, I assure you that it is worth it! I only accept Pay Pal.Please log onto Pay Pal and send payment to wholesalemobile@gate811.net.As soon as the payment is received I will send out an email immediately with the info and web address for unbelievable prices on the x box and other electronics.Thanks again for your time and interest in my auctions,Greg Joyner...


This auction was on 7-23-03

Also his info on his own forum is bogus, it says he is from ohio, the whois search says it is california, But he is realy from Ahoskie, NC. Will the REAL Greg Joyner stand up !!

He realy got his own X Box in 3.5 weeks, Ya Sure !!!!! Just screwed someone else is what he did.

[Agent|Star]

Originally posted by concerned
I think watchdog is right. Take a look at this post for instance, especially the part in italics. I guess if GotMatrix got reported, then the owner/agent would be the one to handle this complaint personally. Sounds like a serious conflict of interest to me. On the other hand, I would totally be interested in MatrixAgency if it were affiliated with the FBI or FTC or some OUTSIDE force. I have a contact with these agencys. Should I tell them that you would like to partner up? Maybe, since GotMatrix and iMatrix aren't making any money from the website, then they might also consider turning this website over to more qualified individuals. It would free their time up so that they con spend on their matrix sites.

Can anyone guess why these 2 owners might NOT want to hand this responsbility over to those authorities?


Here's what I mean about twisting text..
For one, you are all entitled to your opinion... If you think WatchDog is right... Good for you both. Another thing, in case you don't realize when a complaint is filed, as soon as someone hits that "SUBMIT" button we all receive an email of the complaint (at the same time). How could the two owners possibly hide the complaint from the other agents. Do you honestly think that other agents viewing the complaint would let the owners handle a complaint regarding their own site? In addition, not all complaints are extreme, some complaints are about poor customer service or lack of updating as well as cycled customers not getting paid. With that said, complaints can be sent and resolved, there is nothing wrong with a site handling complaints in an appropriate manner. That is all i aim for when I work with a customer filing a complaint, I work with what these customers would like to resolve the issue.

You'll be able to view the pages soon once the DB is completed. The site will have the agents name present which are handling a sites complaint(s). The agency is also looking to set up and have complaints IMMEDIATELY entered into the site, which means everyone will get the complaint as the "SUBMIT" key is pressed. Again, they made the site because we needed an agency like this providing support their is no conflict of interest. I said it before and I will say it once more.. You need to get the image of only the two matrix owners running everything out of your head, cause this is not how MatrixAgency operates.

I am interested in this "partnering up". If MatrixAgency can team up with outside law enforcement that would be great, as we do come across SCAM sites with no intentions of cycling anyone... Having law enforcement is a must.

Lastly, your "wise cracks" toward GotMatrix and IMatrix is totally irrelevant to our topic and unnecessary grow up.