Matrix Agency Procedures

[concerned]

Please forgive me if I missed some information here.

3 days ago I looked at the Matrix Agency web site to see who they had "Verified" as a good matrix site. There were a lot under investigations and such, and there were 4 that were verified.

I can't remember all, but 2 of them were iMatrix and GotMatrix. Those sites are owned by the same people that own Matrix Agency.

My questions is this:

If they were verified last week, then why are they just PENDING this week? It seems like the process is going backwards.

Do investigations get redone all the time?

When someone complains, do you have to redo the entire investigation?

If they are under re-investigation, then shouldn't they take the matrix agency seal of approval off of their sites? I still see them posted on their sites.

What other information can be found about this?

[mikv]

I've been watching the Matrix Agency as well and I have noticed the same. It seems as though everyone is "under investigation" on a permanent basis. Some of the sites under investigation have since closed down. I've questioned the site since it opened because I don't think that matrix owners should run that site. I didn't even see Gotmatrix or Imatrix with an "under investigation" tag next to it. It seems as though sites that are under the investigation process have to wait a couple of weeks or longer to get that status removed, but the owner's sites went through very quickly and with little advertisement that they were even subject to what they put other sites through. The process there seems as shady as Top-Matrix's rankings process but that is another thread altogether.

[Agent|Star]

lol are we being targeted by you now.... I'm not gonna bother with you dogs.. YOu just keep watchng the site :cool:

[concerned]

Originally posted by BigStarr
lol are we being targeted by you now.... I'm not gonna bother with you dogs.. YOu just keep watchng the site :cool:

Wait a minute, I am not targeting you. I am just asking a simple question about your procedures. I actually started another post encouraging others to go through your process in addition to getting advice here about getting their money back. If you don't want to answer my question, then have one of your other investigators come here and answer.

All I want to know is why some were verified last week, and not this week.

[mikv]

I'm not "targetting" any site, I just watch to see what Gotmatrix is doing INSTEAD of promoting to make the lists move quicker. Although it seems as the matrix agency gets updated about as much as they advertise, once in a great while. I think they should not have wasted money on web space when they have huge lists at GOT that have become stagnant and more and more customers getting angry about it. Their forums tell the tale of how well the site is actually doing. I won't be reporting anybody or anything like that, I am just amazed at how much a matrix owner goes out of his/her way to NOT advertise for their own site. They would rather start a whole other site to try to "weed" out the competition instead of taking it head on through advertising campaigns and promotions.

[Agent|Star]

Just for you....

We have been updating a lot as I say time and time again. REALLY WE ARE UPDATING!!!! I dont know if you have any idea what having an auto-scripted site is like but it does mean things get "shaky" for a limited time. With that said our database needs to be done all over again to match what was present on the site last week.

I believe I have added in the complaints which I handled I am not sure that anything else was resubmitted into the database. Also, our most recent update requires site owners to supply their real identity, which means all currenlty approved will need to complete this process. We are backed up and working toward finalizing things. Thanks for your concerns about our site, we will be contacting all sites that have been approved and letting them know that there is a new process to which they have to complete.
As far as having them remove the seal... All we can do is ask them to do so, if they choose not to visitors can still click the seal to be taken to our site as the seal does say "click to verify this site".

Lastly, the other agents do not appreciate anything that you would consider a nice gesture or a honest question because the dogs here have made it very clear that they dont like anything or anyone who deals with matrix support. You may try to come off as being honest, but we know you have hidden agendas... I am the only person willing to put up with the constant barking.

[concerned]

Thanks BigStar. I know that at times I have been kind of an instigator. I actually don't have anything to gain or lose here. I just want to try to get as much information as possible so that customers will have the whole store. I just wanted information so that I could find out what happened to the matrix sites that were verified before. Your answer actually makes you guys look a little more legit, since you stated that you are re-evaluating everyone because of new rules.

[concerned]

I have been noticing that ALL of the AGENTS at Matrix Agency have some sort of stake in matrix sites. They either OWN a site, or they INVEST in sites. Why aren't there any AGENTS that have NO STAKE in Matrix sites. This will create YET another conflict of interest. Also, their forum has nothing to do with their mission of helping customers. They should have posts about procedures for getting refunds, how to recognize a bad site, a thread about EXACTLY how a matrix works, the RISKS involved, so that the CUSTOMERS are FULLY warned.

Instead, you see threads about people that have cycled, and most of those posts are from the Agents. In order for this to work, you need INDEPENDANT people that have NO STAKE at all in these sites. In my opinion, to make the Agency LEGITIMATE, any person that is affiliated with a MATRIX SITE should automatically be DISQUALIFIED from being an agent.

By the way, I think that them requiring REAL contact information is a good way at getting MORE LEGITIMATE, but at the same time they are being hipocrites. They ask anyone that is filing a complaint to give real names and email addresses, they are asking the matrix sites to do the same, but yet, they don't give US that information. What are they affraid of. I think it is only right that they hold THEMSELVES to the standards that they require of others.

[concerned]

It looks like ematrixusa.com has made it through the rigerous and official verification process at MatrixAgency. The checkmark under status means that they are VERIFIED. Notice how they didn't even pass one of the requirements? The X means NO, while a checkmark next to the requirement would mean that they have that requirement.

[MatrixWatch]

What! How did ematrixusa get verified?!? Their site has been shut down twice in the last month, their processor froze a whole bunch of their money, people are complaining all over the internet, .... I just don't get it.

[concerned]

Originally posted by watchdog
What! How did ematrixusa get verified?!? Their site has been shut down twice in the last month, their processor froze a whole bunch of their money, people are complaining all over the internet, .... I just don't get it.

Think about the CREDIBILITY that MatrixAgency has now!

What's even funnier is that they are the ONLY site that is verified today.

[MatrixWatch]

What is the deal? Why did GotMatrix and iMatrix suddenly change to "pending" status? I don't get it?

[concerned]

OK, they changed the status of ematrixusa back to under investigation.

[MatrixWatch]

They also say that "ultimatematrix" is closed. However, there is a U.S.-based ultimatematrix that is still open (see the new thread in site closures).

[mikv]

I read somewhere that they were adding some new procedures to the verification process and all the sites currently verified will have to go through them too. I think that might be why you see sites that were verified in the "pending" or "under investigation" phase. As well I'm sure that the discussions here have altered the way they will be running that site from this point on.

[concerned]

Originally posted by mikv
As well I'm sure that the discussions here have altered the way they will be running that site from this point on.

Funny how things work out. They try to thrash us for being harsh on their procedures, and ask us to stop bashing them, but then they go back and implement the changes we suggest. Where is the thank-yous for that.

[concerned]

I just noticed that at the Matrix Agency they ask people that file complaints for their real names and email addresses. Then when you read the complaints, the person's name is posted. I never saw any disclaimer notice anywhere on the site asking permission to post their names. Do you ask them Star?

I don't think it is necessary to post people's names there. It is totally unnecessary.

All other agencys that you model yourself like have privacy statements. They also take complaints anonymously. In fact, there is nowhere on their site that they even ALLOW you to submit your identity. I think this is a bad business practice because they are innocent people that have valid compleints, and now the site owners could possibly hunt them down.

[peterdragin]

It's real funny if you look at gotmatrix and theimatrix reason they are NOT verified is because the real identity not supplied.

Greg Day and Ashu Chaturvedi are the site co operators.

Well if they want them I'll send it to them, I know the Real identity of both, even boxer or briefs.

Then they can be Verified !!!

[MatrixWatch]

I noticed that the Matrix Agency has a section of their forums devoted to Advertisements for matrix sites. However, most of the sites that advertise there are not verified, and in many cases, not even known. For a site that strives to herald, "The good among the bad" matrix sites, I am surprized that they allow unverified sites to advertise. It seems to run contrary to their mission there.

I have seen that the activity of the Agency is dwindling lately. Their verified-site list is in shambles, and they are being criticized for their acts of confrontation against matrix owners. I actually think that they are doing the right thing by holding site owners accountable, but the community of owners doesn't think so.

Matrix Agency needs to clarify her mission, and stay true to her goals. If the Agency does not begin to pick it up, and stand up to the criticism, then they will lose the respect of the matrix community for wavering.

Matrix Agency-- You need to stay true to your cause, or its all over for you.

[sigx97]

whfcl.

[Agent|Star]

Originally posted by concerned
It looks like ematrixusa.com has made it through the rigerous and official verification process at MatrixAgency. The checkmark under status means that they are VERIFIED. Notice how they didn't even pass one of the requirements? The X means NO, while a checkmark next to the requirement would mean that they have that requirement.

That is a messup thank you for pointing it out. The X's do mean a NO a check would me a yes. Sorry for the check mark on the A-Z page it will be fixed.

[Agent|Star]

Originally posted by watchdog
What! How did ematrixusa get verified?!? Their site has been shut down twice in the last month, their processor froze a whole bunch of their money, people are complaining all over the internet, .... I just don't get it.

WatchDog, don't get excited they are not verified. No one should be verified right now.

[Agent|Star]

Originally posted by concerned
Think about the CREDIBILITY that MatrixAgency has now!

What's even funnier is that they are the ONLY site that is verified today.


Yes it is funny... They are not veriified... lol

[Agent|Star]

Originally posted by watchdog
What is the deal? Why did GotMatrix and iMatrix suddenly change to "pending" status? I don't get it?


How do you know GotMatrix and theIMatrix changed it? It was changed because it was a mixup. That site was never verified and it was obvious if you clicked it and went into the page. There were X's on everything no checkmarks. That site was added to our database for a complaint.

Sorry about the that... Whooa you fellas got really excited LOL!

[Agent|Star]

Originally posted by concerned
Funny how things work out. They try to thrash us for being harsh on their procedures, and ask us to stop bashing them, but then they go back and implement the changes we suggest. Where is the thank-yous for that.

lol A thank you for your attacks wrong... A thank you is given when it is deserved.

[Agent|Star]

Originally posted by concerned
I just noticed that at the Matrix Agency they ask people that file complaints for their real names and email addresses. Then when you read the complaints, the person's name is posted. I never saw any disclaimer notice anywhere on the site asking permission to post their names. Do you ask them Star?

I don't think it is necessary to post people's names there. It is totally unnecessary.

All other agencys that you model yourself like have privacy statements. They also take complaints anonymously. In fact, there is nowhere on their site that they even ALLOW you to submit your identity. I think this is a bad business practice because they are innocent people that have valid compleints, and now the site owners could possibly hunt them down.


Thank you for this. I will look into it, you make a valid point.

If you take notice, yes we ask for real names but we haven't posted in any real names for those who publically view complaints. The reason we ask for real names is so that when we approach the site owners they know who we are talking about. Not all complaints can be valid, you've recently seen the display of customers hehe. So the database that you and everyone else can view does not show the Full Real Name... It is only used for approaching the site owner.

[Agent|Star]

Originally posted by peterdragin
It's real funny if you look at gotmatrix and theimatrix reason they are NOT verified is because the real identity not supplied.

Greg Day and Ashu Chaturvedi are the site co operators.

Well if they want them I'll send it to them, I know the Real identity of both, even boxer or briefs.

Then they can be Verified !!!



The reason for this I have posted in our forum... I will quote myself here.



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No sites are currently verified because we have recently added very important parts to our verification. I would have to say that becoming verified should not be such an easy task so if you feel it is too high of standards we see that as a good thing.

Providing personal information is very important for your customers safety. If your customers don't know who they are doing business with you could very well disappear without a trace. Again, for the safety of the customers from fraud providing real identities is very important. It is suggested that all site owners be providing their customers with real identity at least in private cause if not customers are very vulnerable to being robbed. This has nothing to do with what's being sold, it is just the fact that you are an online business and should not be hiding.

Validating the real identity process is not an easy procedure and has not been started on any site because of the overload and our short staff. Remember this is voluntary work. That is why theIMatrix & GotMatrix is not verified. Again, no site is currently verified because no site has been processed by our real identity check up practices. We apologize for this we are hoping more honest agents will join us because we could really use that help. Imagine over hundred matrix sites out there, hundreds of customers we are trying to support with just 6 agents (note: Greg & Ashu don't handle complaints, Scrixx is away on vacation). Also, incase anyone is wondering they (Greg & Ashu) will not be apart of the verification process on themselves or each other.
-----------------------------------------------


Here is another follow up.....




doc2649 wrote:

one other interesting point is that for this sites standards of verification, there is a category called "real identity supplied" on of the "matrix agency's" site administrators owns a matrix but has not even met his own standards of verification in this category.



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Please read above reagarding this comment. I'll point out the main reasons:

1. The two site owners need to be verified by the agents not associated with their site.
2. No site has gone through our real identity check up procedure.

Greg and Ashu both are required to do all the same procuders that everyone else is doing. You people seem to think we would allow them free passage? MatrixAgency is opperated by the Agents not Greg & Ashu, so this image of 2 site owners running everything is totally false. Also, we don't just take what a site owner plug in during time of registration and believe that it is true. The procedure is we air mail you a validation code you will then need to email us to validation code that you recieve in the mail this will confirm your address. Secondly for the phone confirmation we will call the number supplied and ask for the verification code (same that recieved in mail) and you will need to respond with it. This way the address and phone number that we do have we know its either the site owner or someone the site owner knows. Like I said in my first post, we are short staffed and no agent has activly begun this process on any site yet and I also said that Greg & Ashu will not handle themselves or eachothers verification part. WE NEED MORE HONEST AGENTS.

[Agent|Star]

Originally posted by watchdog
I noticed that the Matrix Agency has a section of their forums devoted to Advertisements for matrix sites. However, most of the sites that advertise there are not verified, and in many cases, not even known. For a site that strives to herald, "The good among the bad" matrix sites, I am surprized that they allow unverified sites to advertise. It seems to run contrary to their mission there.

I have seen that the activity of the Agency is dwindling lately. Their verified-site list is in shambles, and they are being criticized for their acts of confrontation against matrix owners. I actually think that they are doing the right thing by holding site owners accountable, but the community of owners doesn't think so.

Matrix Agency needs to clarify her mission, and stay true to her goals. If the Agency does not begin to pick it up, and stand up to the criticism, then they will lose the respect of the matrix community for wavering.

Matrix Agency-- You need to stay true to your cause, or its all over for you.


I hear ya WatchDog on all of what you have just said.. You bring up a good point unverified sites making advertisements.. I will speak to the other agents about this cause I totally agree with you.. Thanks for the feedback :cool:

[concerned]

Originally posted by BigStarr
Thank you for this. I will look into it, you make a valid point.

If you take notice, yes we ask for real names but we haven't posted in any real names for those who publically view complaints. The reason we ask for real names is so that when we approach the site owners they know who we are talking about. Not all complaints can be valid, you've recently seen the display of customers hehe. So the database that you and everyone else can view does not show the Full Real Name... It is only used for approaching the site owner.

How is this going to help the customers. The BBB operates under ANONAMOUS complaints because THEY want to protect the consumer. I understand that eventually an owner might need the name if that person is asking for a refund, but you should not be giving names to the owners unless it is time for the refund to be made. By you giving that information to the owners, the owners can then freely email other owners and tell them not to take sales from them as well. That doesn't protect the owners.

In response to the way you post names on the website. you ARE posting names there for everyone to see. If you go to the A-Z list, and look at any of the sites that are under investigation, you will see a name associated with the complaints. So you try to hide identity by witholding the FULL last name. Big deal. You post in public view that John D. made a complaint instead of John Doe. Do you think that PROTECTS his rights? NO!!!!!!!!!!!!!!

What happens if someone has a unique name. Instead of John Doe, they are named Ashu Chaturvedi (owner of imatrix). I bet if you posted Ashu C. under a complaint, everybody would know exactly who made that complaint. This is why the BBB requires all complaints to be anonamous. Also, there might be a lot of people that are affraid of others knowing that they made a mistake by joining these matrix sites. They might be embarased. Then they decide to take a stance and muster up the courage to finally file a claim. They go to your site and see that their name will be posted, and then they change their minds. How is that helping future customers? I bet if you stoped requiring names, your complaints would increase by 300% or more, and I am not even talking about false claims that you might think are bound to happen. I'm sure you expect those. That is why you investigate them. I am talking about real justifiable complaints. But I bet that you don't want any more complaints because you really don't care to know how many people have actually gotten screwed by these owners. It would look bad for you.

By acting in this way, you are doing those customers an injustice. QUIT POSTING THOSE NAMES!!!!!!!!!!!!

[Agent|Star]

No names :D

[concerned]

Originally posted by BigStarr
No names :D

Does this mean the names are coming off, or are you claiming that they don't exist? If you are taking them off, can you tell us when to expect that to happen?

[sigx97]

afdvsdv

[Agent|Star]

No concerned.

[concerned]

Originally posted by BigStarr
No concerned.

No to what. I asked 2 questions. Can you please answer?

[matricesarebad]

well to bad mouth the ma is actually pretty sad. Why can't you guys just get a life. I have a site being verified as we speak and I feel the process is hard to pass but I like that because my customers will then realize that I am ready to share myself just incase I try and cheat someone.
I think they did right by changing their status to pending since they changed the rules and made it much harder to pass. Which it should be not just some kid made a site and added some buy it now butons should they get verified.
This whole site here makes no sense.
I do not get what you guys are doing besides bad mouthing people.
Have you ever thought about actually looking into the scam owners and dealing with them instead of pouting over little stuff.:mad: