Zudirect.com Has anyone received their orders.

[Webwatch]

After some recent rumblings regarding overdue deliverys from a company called zudirect.com I would like to know if anyone had placed an order with this company and actually received their items.

Contact details for zudirect.com are a bit vague-No Contact phone number, incomplete business address in Dublin and the whois lookup for the website throws up a proxy service.

From what I can gather some customers have been waiting up to 3 weeks+ for their order.

The payment options are Nochex, for Debit/Credit cards or Bank transfer.
At this point in time i would reccomend not using Bank transfer due to the limited protection this offers.

zudirect.com appears to have started in early September so I must stress that this is not a post to bash or slam the company only to gather some information as to whether any customers have received their order or are amongst those still waiting for delivery.

[weirdid]

I would just like to point out that Nochex is not a good way for buyers to pay, there are NO chargebacks when using Nochex.


_weird

[Acidpeter]

Regarding Zudirect.com, I found this forum whilst googling to see if any other people had received a late delivery from Zudirect.com. I have to say that we did receive our order, just a little bit late. Well 2 weeks late, but the psps are just like new and we got them for a great price. So, not that bad if you are willing to wait, I hope this helps someone out.

[Webwatch]

Hello Acidpeter, thats great news.
As you have received your order could you let us know if there was a contact phone number or address for zudirect on the invoice/receipt you received.

Its not that I doubt what you are saying just that a lot of customers still waiting may like a contact phone number so they can get in touch.

[window-watch]

Webwatch I'd take Acidpeter post with a pinch of salt. He sounds amazingly like a member on moneysavingexpert fourm called Thriftyjoe. I quote him as saying.

We ordered 3 psps (black 1.5 fw) about 4 weeks ago from Zudirect.com and they DID arrive today, in perfect condition. Didnt even look like refurbished psps, not a mark on them. Great bargain, delivery slow but worth it.

Will make great christmas presents.

All in all Zudirect do delivery good value items, all be it a little slow.

I hope this helps!.

He was highly question as being a member of zudirect them selfs and has not posted since. I maybe wrong and if so I do apologise, but the questions I have to ask are this...

If you recieved your psp's as stated why would you go through the trouble of finding feed back on a company that has served you justice after all this time surely you just be off having fun playing your psp.(would be a different matter if you was already a member of the fourm, but to sign up? thats dedication I'd only show to my fathers company).

secondly I must state I am one of the people that have ordered a psp from zudirect and have received emails from them stating that the supplers of the psp's have let them down and not sent out orders so they have had to go with a new suppler. So I can only put it down to zudirct having a soft spot for Acidpeter and not just given him 1 psp but multiple numbers of them from their own personal collection, or his telling porkies.

There is a large number of people on moneysavingexpert fourm that are waiting like myself for over a month which makes his lie an even big one considering he said it was only late by two weeks.

If this company spent as much time looking after there customers as the do sending out suspect post and trying to make them selfs look good then they would actully do quite well as company.

[Webwatch]

Hi window-watch.
Good point-If Acidpeter could come back and supply us with contact details for zudirect from their order receipt/Invoice that might help out a bit.

Anyone else received their order or still waiting or just given up hope, cancelled and shopped elsewhere.

[window-watch]

Hi window-watch.
Good point-If Acidpeter could come back and supply us with contact details for zudirect from their order receipt/Invoice that might help out a bit.


I think we will be in for a long wait

[Acidpeter]

The origonal posted asked this -

''I would like to know if anyone had placed an order with this company and actually received their items.''

So I replied stating that we did indeed get our order, thought it would reassure him.

Now aparently I work for Zu direct? Rubbish, so by repling to the question asked and having a positive opinion, ohhh I must be working for them.

Sorry, I thought this was an open forum, or is it just a place to bash companies for any minor fault.

You guys dont want to hear positive feedback, you just want to sit like a bunch of grannies complaining over a problem that doesnt exsist, well at least not as bad as it seems.

Why do people love to complain, to the extreme to where you dont want hear any postive comments. Why did I ever waste my time posting here, only to get slagged.

[window-watch]

Your right and we are sorry. If you could please give use the information webwatch has asked for we would be greatful.

[Webwatch]

The origonal posted asked this -

''I would like to know if anyone had placed an order with this company and actually received their items.''

So I replied stating that we did indeed get our order, thought it would reassure him.

Now aparently I work for Zu direct? Rubbish, so by repling to the question asked and having a positive opinion, ohhh I must be working for them.

Sorry, I thought this was an open forum, or is it just a place to bash companies for any minor fault.

You guys dont want to hear positive feedback, you just want to sit like a bunch of grannies complaining over a problem that doesnt exsist, well at least not as bad as it seems.

Why do people love to complain, to the extreme to where you dont want hear any postive comments. Why did I ever waste my time posting here, only to get slagged.
Acidpeter, I'm used to this response but it usually comes from promoters of Pyramid schemes, HYIP Ponzis and other internet scams so I find it a bit strange you respond in this way.
I had no reason to doubt your word (untill now) and only asked for a contact phone number for zudirect if you had one.
I take it you haven't got the number then.

I started this thread to gather information on zudirect to help customers waiting for their delivery as you said you had yours albeit a bit late this is a good sign and I asked for a contact number which if you have it would be a major coup and would help those that are waiting for deliverys to get an update as e-mails are a lazy and frustrating way of communicating IMHO.

If you don't have the contact number for zudirect just say so.

[Acidpeter]

no i dont have a contact number, if you dont wish to be updated via email, then dont buy from an online company IMHO Email works for me!

[Webwatch]

Thanks Acidpeter.
From a personal point of view if an online company has no point of contact other than by e-mail I would never use them, especially one that has only just appeared in September and even the contact address is a little vague.

I shop online a lot and a Contact number and always using a Credit Card are a couple of my own criteria, but maybe thats just me.

I can't believe zudirect don't have a phone in their office/house maybe they just don't want to be pestered by customers.

Heres an easier question then:
As zudirect are trading from Dublin do they have a VAT number, it is a legal requirement (DSR regs) to show this on their website and VAT invoices, of course as a new company maybe they haven't reached the VAT threshold in Ireland (£61000 annual turnover I think) so aren't registered, how conveinient.

[purpleronnie]

hi all,
found this thread the same way as acidpeter but have been posting on moneysaving expert regarding my problems with zu. (Same username used if you want to check). I was also greeted with the same negative response.
Anyway here is my last mail from zu received yesterday.

Good news at last……your order is being despatched on Monday or Tuesday of next week. THIS HAS BEEN CONFIRMED BY OUR REFURB PARTNER IN EUROPE.

We do appreciate that it has been a long wait, so it gives us great pleasure to confirm a delivery date for you no later than Monday 4th December 2006. This allows for a delivery time of approx a week from despatch on Monday or Tuesday next week.

Also on a positive note we may have secured an accessories kit for you absolutely free of charge, our way of saying thank you for standing by Zudirect.

Due to varying international delivery timescales, we are unable to advise on an exact day of delivery, however it will arrive on or before Monday 4th December.

Your order will require a signature on delivery.

I too have no contact number or order receipt/invoice,only a order number. When my psp does turn up i will post anymore infomation i have on hear for you.

My own personal opinion on Zudirect is they are a legit company (why give refunds if they are conmen) who has been let down by there 3rd party suppliers. having said that the proof will be my psp being delivered.

Hope this helps

[Webwatch]

Hi Purpleronnie and welcome to Matrixwatch.
Please let us know when you receive your order and nothing negative from me, promise.

I have no reason to consider zudirect as a scam at the moment, just experiencing problems with deliverys. Lack of contact info although one of my pet hates doesn't neccesarily mean theres anything dodgy with them.

All new companies experience problems and its a measure of their commitment to customers on how they get resolved, a few freebies with the delayed PSP's is a nice touch.

Every business has to start somewhere so lets hope all gets resolved and customers get their orders on or before Monday 4th December.

As Matrixwatch deals with the darker side of internet schemes maybe i have come acrosss to negative in my earlier posts-if this is the case I apologize.

Purpleronnie-when you placed your order with zudirect where you under the impression they where a UK company or didn't it really matter to much at the time as the PSP was such a potential bargain.

[purpleronnie]

Hi webwatch.
You bring up many valid points in your posts and if i would have read the posts on the internet about zu direct first i would have waited before ordering from them. Anyway to answer your question when i first came across the site yes i was under the impression they were in the uk but after reading the terms it give this address at the bottom of the page.

"ZuDirect, BBRS, Blanchardstown, Dublin, Ireland"

So at the point of order i new the company was based in Ireland.

[avago181]

Don't you have to be a UK bank account holder, and have a UK address to have a Nochex account? I know that used to be the case.

[purpleronnie]

Hi avago.
just got this off Nochex site.

2.4 In order to be able to redeem Emoney and withdraw you must:-

2.4.1 register a bank account that is held in your Company name with a recognised UK Financial Institution; and

2.4.2 register either a valid debit card drawn on a UK bank or a valid credit card where the statement is sent to a UK address

Now, When it comes to this kind of stuff i'm u/s. all i can tell you is that i paid by bank transfer to the Bank of Ireland and that both payments and refunds have been made via nochex

[avago181]

Bank of Ireland operate in the North aswell. I think they also have branches in major UK cities.
I am not saying this is a scam, but the warning signs are there. Personally, i wouldn't touch it.

[clogs]

hi all,
found this thread the same way as acidpeter but have been posting on moneysaving expert regarding my problems with zu. (Same username used if you want to check). I was also greeted with the same negative response.
Anyway here is my last mail from zu received yesterday.

Good news at last……your order is being despatched on Monday or Tuesday of next week. THIS HAS BEEN CONFIRMED BY OUR REFURB PARTNER IN EUROPE.

We do appreciate that it has been a long wait, so it gives us great pleasure to confirm a delivery date for you no later than Monday 4th December 2006. This allows for a delivery time of approx a week from despatch on Monday or Tuesday next week.

Also on a positive note we may have secured an accessories kit for you absolutely free of charge, our way of saying thank you for standing by Zudirect.

Due to varying international delivery timescales, we are unable to advise on an exact day of delivery, however it will arrive on or before Monday 4th December.

Your order will require a signature on delivery.

I too have no contact number or order receipt/invoice,only a order number. When my psp does turn up i will post anymore infomation i have on hear for you.

My own personal opinion on Zudirect is they are a legit company (why give refunds if they are conmen) who has been let down by there 3rd party suppliers. having said that the proof will be my psp being delivered.

Hope this helps

Hi, purpleronnie just thought i would let you know that everybody seems to be recieving the same message from zu direct so lets just hope that the psp's do arrive otherwise i will have a very dissapointed six year old anyway if my turns up before yours i will definately let you know.

[purpleronnie]

quote from another person posted today waiting on zu.......

"Received an e/mail from Alex Cohen today after i asked for a tracking number for our two psp's we ordered. He informed us that the first batch of deliveries had been delivered this week and the next shipment was due on Monday.So i thought i would post this for the benefit of others in the same situation as myself ( every bloody delivery van goes past got nose up at the window).So looks like those waiting will have to relax till mon,tues.The deliveries have obviously started but like any backlog will take time to clear, but boy will i be glad when they eventually appear.Hope this helps".

Also the people who have got there's have said they are in french so here's how to change it back to english (thanks to Mr No).

Goto the left hand menu ( Settings) and scroll right to the top.

Count 5 options down ( System Settings) and press X.

Select the second option from the top (System Language) and choose what should be "anglais" (English).

Hope this helps anybody on here still waiting on Zu like me.

[mercinary]

This is sounding more & more like MYDV.

Late shipments.

Products from foriegn companies.

I guess they haven't overcharged peopel like MYDV, which is good! Let's all keep our fingers crossed that all the shipments arrive.

-Merc

[fazak]

I placed an order for refurbished PSP on 8/10/06 and after being told several times that there was a problem with completing the order Idecided to cancell and asked for a refund. I was informed of ZUDIRECT's refund policy and waited 28 days for my refund. However 28 days have gone and still no refund, I emailed ZUDIRECT and was informed that I could expect my refund on or before the 30/11/06. It is now the 1/12/06 and still no money returned. Zudirect have had my money for almost 2 months It certainly looks like a scam to me and a warning to other would be users of Zudirect. I will keep you posted if I ever receive my money back.

[mercinary]

Fazak:

Thanks for the information. Stay tuned to Matrixwatch for developments in this arena. I have a rather bad feeling about this whole deal.....

-Merc

[window-watch]

I'm in the same boat as fazak, got the same email (can't see why it takes 28 days, I deal with nochex and they can do it right away) but I haven't been waiting as long. Hope you get your money back and will post if I get my refund.

[radiov]

The 28 days expired 2 days ago for me and when I checked this morining I got a refund receipt from Nochex with a message from Zudirect. So my refund has finaly been processed, 31 days later.

I dont think this company is a scam, like another poster said earlier, they seem to refund people when asked so perhaps they are just having problems with these psps. They seem to sell lots of other stuff and the only problems you can find is with the psps.

Good luck everyone, shouldnt have any major problems with this one.

[mercinary]

radiov:

Would you be willing to share the message they sent you with your refund?

-Merc

[window-watch]

They seem to sell lots of other stuff and the only problems you can find is with the psps.
.

I actully read a post on another site where a guy had problems with a ipod and getting a refund.

[AustinG]

Just got an update from ZUDIRECT, some psps are still with customs, including mine apparently. When I asked if I was the only one, she said that there were 20 odd psps held there, so this info may benefit you if you are waiting on your psp and were given today as the delivery date.

According to the woman at ZU, they should be released by lunchtime tomorrow and put on a nextday service so I (or we) should have it by Wednesday .

I will keep you all updated

Anyone else been told this?

(ps I have posted this elsewhere also)

[AustinG]

Im trying to find out if I will have to pay customs charge, anyhelp would be great

[concerned]

I don't know if I would be worried about the custom's charges yet. The question is where do you live, and where are the PSPs being shipped from? Chances are you will be getting a PSP with a powercord that will not work, because there are different types of plugs in different parts of the world. If they are going through customs, I would bet that when you get it, you won't be able to plug it into your wall.

[Webwatch]

Im trying to find out if I will have to pay customs charge, anyhelp would be great

If what zudirect is telling you is true then there is a high possibilty that a customs charge is being calculated (hence the hold up).
As concerned says this could be the least of your problems, what happens if there is a fault do you have to return the goods at your own cost or will zudirect collect them-I bet the warranty wont be valid in the UK.

Anyone tried to ask ZUdirect for a tracking number for their shipment yet.

[purpleronnie]

the psp's come with 6months warranty from zudirect. They do say if you want to return anything "once you have received the goods you will be able to return them to us at your own cost" but nothing about who would pay to return faulty goods.
As for power cords a 99p shaver plug would to the trick so no problems there

[Webwatch]

Hi Purpleronnie,
If your PSP does arrive with a non UK mains cable please don't just buy a cheap adaptor as its better to spend a few more pounds and buy the whole figure of 8 mains cable (this is the one that plugs into the mains adaptor that is usually 110/240v rated) as the country specific cable maybe only rated at 110volts not the UK 240v.

So with a possible Customs charge + Mains Cable (If required) it wouldn't have been much dearer to go for a new PSP from a genuine UK supplier and get a 12 Month Warranty.

[purpleronnie]

Ok chaps.
good news and bad news.
Good news.......psp came this morning.
Bad news.........It's at the post office because there's a £8.21 customs charge.
I'll give you a list of the contence when i pick it up.

[fazak]

Well I finaly received my refund.Zudirect have had my money for almost 2 months and considering they can take it from you on the date of initial order this is not acceptable. If this is happening to enough customers they must be making a mint in interest payments with our money without selling a single unit. Maybe I'm a little biased by the way I've been treated but I certainly will not use Zudirect again. The old adage stands that "if it looks to good to be true it probably is".

[purpleronnie]

Ok chaps.
good news and bad news.
Good news.......psp came this morning.
Bad news.........It's at the post office because there's a £8.21 customs charge.
I'll give you a list of the contence when i pick it up.


Well in response to my above post.
It was not my psp after all. it was a package from the USA i'd totally forgot about. "gutted"

On a positive note, Alex from zu says there will be no customs charge.

[Cookiedude]

I have also been waiting a 3-4 weeks now for my white psp to turn up, it is supposed to arrive this friday!!!!!!!!!!!
with regards to customs charges i had this in one of my e-mails if it helps anyone:

"Due to supply problems and inaccurate information being received from our suppliers/refurb partner, ZuDirect will now be transferring your order to another supplier who can offer a more reliable consistent service. It seems our old suppliers were have more serious problem that we thought and we giving us false information regarding the despatch and delivery of your PSP.

What does this mean for you? Your order is being transferred to our new European supplier this week and towards the start of next week we shall be in a better position to advise you on the exact delivery date for your item. Zudirect will absorb all extra costs involved and your item will still be the same price.

Please don’t panic, if you require this item urgently or no longer need it then please just simply contact us at sales@zudirect.com and we shall cancel and refund you, no questions asked."

so one would hope they would honor this and send a refund for any charges.
though just to get my psp would be a start.

[clogs]

Give them HELL and numerous threats, and you will recieve your refund within 3 days.

Here's the proof!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The comments for your order are

REFUNDED BY NOCHEX

Due to the increasing levels of abuse in your emails and your frustration and contempt for us, we thought it would be best for both parties if we terminated our contract of sale. This is a right we reserve to do as noted in our terms and conditions, which you agreed to by purchasing from us.

Your order has been cancelled and you have been fully refunded.

Thank you for you interest in ZuDirect.com



Your order has been updated to the following status.

New status: REFUNDED

Please reply to this email if you have any questions.


This is from NOCHEX!!!!!!!!!!!!!!!!!!!!!!!!

NOCHEX MONEY RECEIVED

** EMAILS ARE NOT GUARANTEED PROOF OF PAYMENT.
CHECK IN 2-4 WORKING DAYS TO CONFIRM THIS PAYMENT HAS BEEN PROCESSED.
THE CARD THE PAYMENT WAS PROCESSED TO IS REFERRED TO BELOW **

From: smpayments@behemothindustries.com
To (card ending): xxxxxx
Amount: £99.99
Charge: £0.00
Total : £99.99

The money will have cleared within 4 working days

Message:

PSP REFUND


Regards,
NOCHEX Customer Services
http://www.NOCHEX.com


I recieved my refund in 2 days and now happily own a white PSP from Argos!

A bit dearer but not only having piece of mind its wrapped and ready for Santa to deliver!!!!!!!!!!!!

GOOD LUCK everyone!

[mercinary]

As an FYI, while I'm glad you got your refund, M.W. does not condone/approve of harassment/abuse as a means to an end. We wouldn't recommend that that others take this angle.

-Merc

[clogs]

As an FYI, while I'm glad you got your refund, M.W. does not condone/approve of harassment/abuse as a means to an end. We wouldn't recommend that that others take this angle.

-Merc


You are quite right mate, but one has to make a stand.

But at no point did I use profanities etc.

The national press and trading standards are the words I used!!!

And it paid off!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[concerned]

clogs

They make it sound like they were in control with the refund and that they were refusing service, when I am sure you were asking for a refund the whole time. It just shows people that just because they have a website, doesn't mean they know how to conduct business. Please learn from this. There are people out there that are not business people, and most of them are on the internet just trying to make a quick buck.

[AustinG]

Hi Guys,

PSP arrived today from ZUDIRECT.com, didnt have to pay any customs charge at all. Its in perfect working order and comes with a UK power supply.

Chuffed to bits!

[Webwatch]

Hi Guys,

PSP arrived today from ZUDIRECT.com, didnt have to pay any customs charge at all. Its in perfect working order and comes with a UK power supply.

Chuffed to bits!

Thanks for the info
Anyone else receive recieve theirs.

[purpleronnie]

I'v had a mail today saying Zudirect can no longer guarantee a pre Christmas delivery due to customs and excise holding onto the psp's for various reasons.

With AustinG getting his i would say it's not affecting everybody waiting for psp's.

[mercinary]

This is sounding more like a case of a rather poor drop-shipper.

-Merc

[AustinG]

I got my psp, but my friends is in the 2nd batch held until after Christmas by customs. The reason for this seems to be down to the fact that the psps are refurbs and some influence from Sony who dont seem to approve of what Zu are doing.

This was explained very well in the email my friend got.

I think its best if only ACTUAL customers of Zu post here, as the speculation of others who dont have all the facts or any dealings with ZU, can sometimes aid any hysteria or panic amongst people with outstanding orders. IMHO

[mercinary]

AustinG:

Would your friend be willing to share the aforementioned email with us?

-Merc

[Webwatch]

I got my psp, but my friends is in the 2nd batch held until after Christmas by customs. The reason for this seems to be down to the fact that the psps are refurbs and some influence from Sony who dont seem to approve of what Zu are doing.

This was explained very well in the email my friend got.

I think its best if only ACTUAL customers of Zu post here, as the speculation of others who dont have all the facts or any dealings with ZU, can sometimes aid any hysteria or panic amongst people with outstanding orders. IMHO

I'd like to see this e-mail also.
As far as only actual customers posting-thats not really fair this is an open forum and anyone is welcome to chip in.
Of course Customers receiving their orders or those experiencing difficulties are the most important participants.

The problem is many of us have seen this scenario before (see MYDV Threads) where we have a non UK retailer trying to get a foothold in the UK Christmas market, which is fine if they can deliver but not so good if they can't.

This customs nonsense is getting a bit lame now so come on Zudirect lets get them PSP's to more customers in time for Christmas.

As far as the Sony restrictions-it is true that Sony tried to stop the import of PSP's when they first came out and the same applies to the new PS3 but does anyone really think some miniscule new company like zudirect even shows up on Sony's radar.

So lets see this convincing e-mail that customers awaiting PSP's have received-I could do with a laugh.

[purpleronnie]

Hi Webwatch,
here's the mail, but before you have a laugh could i just say,things in life do go wrong. As a customer of Zudirect i do belive in trying to offer a bargin priced psp they have been bitten on the back side but are doing all they can to sort it out. After all they sell many things and have had no bad press till now (none i can find anyway). As far as i can see every one who has asked for a refund as got one.
You have far more experience on the subject than me so i dare say you can see something i can't.
These kind of forums can only do good in sorting the fraudsters out from the good/bad companys only time will tell which one Zu turns out to be.
Anyway I'm going to let my order run and when my psp does arrive i'll let you know.
Here's the mail


Dear Customer

ORDER UPDATE

PLEASE READ THIS ENTIRE UPDATE

After lengthy negotiations with customs and excise, and several days of us banging our heads off the wall, customs have informed us that our batch of psps could be held for another 7 days, therefore delaying the delivery of your order by about 10 days or so. This means we cannot guarantee a pre Christmas delivery.

I will now try to explain exactly what has occurred. Your psp isn’t a normal PSP; well at least not in the eyes of customs and excise. It’s a refurbished PSP imported from a ‘foreign country’ and has been altered or refurbished from the original manufactures sale condition. We need to obtain written confirmation from our refurb partners that they are safe and fully compliant for the UK market. Also to complicate matters more, Sony Europe has been less than impressed by us importing PSP’s from other territories into the UK.

Sony do not like companies importing there units from another territory, they would rather you went to a UK store and paid the normal retail price. Also our PSPs’ have been downgraded to a lower firmware, which allows you to run ‘homebrew’ applications, a practice Sony wants to stop. We have reason to believe that the recent customs clamp down on us could have been as a result of an influence from Sony, although this has not been confirmed.

The PSP is only one of 100’s of items that we sell and it’s the only item we have ever had any bother with. We have been successfully importing them for the last 12 months, all without any issue, so we had no reason to believe that we would come up against such opposition as we have. The recent turn of events have taken us by surprise and we have tried every angle to rectify this problem in a timely manner. Ultimately, the PSP’s will be released, but it more than likely will be too late to deliver in time for Christmas

What to do next?

If you require this item for Christmas, then with your best interests at heart, we recommend you cancel your order and we can process a full refund. To cancel your order please email sales@zudirect.com with ‘Cancel order’ in the subject field. Your order will then be cancelled and your refund processed.

If you are prepared to wait until after Christmas, you need do nothing as your order will remain on our system and your delivery will take place in early January or as soon as possible.

Finally

From all the team here at ZuDirect.com, we do offer our sincere apologies for the delay with your order, we know that Christmas can be stressful enough without the burden of late deliveries and whether you choose to cancel or wait, we shall do our very best to serve you in an efficient friendly manner.

Warm Regards

Clive Martin

[Webwatch]

Thanks PurpleRonnie.
The problem I have is that a lot of the information contained in the e-mail should have been present at the time of purchase giving the customer more clarity in what they where buying.

Most companies will experience supply issues at one time or another but at least Zudirect have not waited untill the 11th hour to announce the delays and customers have a choice to get fully refunded or hang on till after Christmas.

Reading between the lines a bit its seems zudirect are having trouble with the safety certification 'CE' mark, which may now be invalid due to downgrading by an unauthorised Sony refurb partner and not being accompanied by a Certificate of Conformity (or something like that), surely they should have checked this before selling the things in the first place.:head:
We have reason to believe that the recent customs clamp down on us could have been as a result of an influence from Sony, although this has not been confirmed.So they are just making this up then.
The PSP is only one of 100’s of items that we sell and it’s the only item we have ever had any bother with. We have been successfully importing them for the last 12 monthsHang on the website has only been live since September 2006.

I've been missing something here and thats the attraction of these PSP's which I believe is the 1.5 firmware version to allow you to play Homebrew games. Of course I don't want to go into the Copyright argument and how expensive PSP games are and what a bonus (albeit illegal) it is to download pirate games.
Bet most of the people who bought these PSP for the 1.5 firmware can be found at the local Car Boot sale trying to buy Pirate DVD's for £2 which personnaly makes me sick. Not because they are pirate copies but because the groups that rip these films do it so the films are freely available not so some shmuck can download the movie then burn it to a few 100 CD's and charge £2 a go for a pirate film that some even bigger shmuck actually pays for.

So for those desparate for a PSP for Christmas get your refund and buy elsewhere while there is still time, those who just want this version so they can play homebrew games might as well wait, after all if you want to teach your kids to break the law you might as well start them young on pirate games.

Why not blame customs or Sony like Zudirect are trying to as these pesky Safety regulations can be a real pain can't they.

[AustinG]

Well folks, the almighty webwatch has spoken!

So everyone obey and believe his word!

For he has dealt with Zudirect and has been in touch with them, has spoken to them on the phone and has also received his order from them, NOT!

Listen mate, seems like you have too much time on your hands, seriously for a start Zudirect are have been trading for about 3 years, my cousin lives in Dublin and they did have a retail outlet before going online. Hmmm guess you already knew that?!

Also I ordered, paid AND RECEIVED my psp from Zudirect and Im no ‘shmuck’ as you put it. Also I hardly think a downgraded psp is teaching kids to break the law. (over dramatic as usual…yawn). PSPs with 1.5 firmware can also be used to run many homebrew applications as well as play back up games.

So basically you are calling all the people who ordered from Zudirect ‘shmucks’ and seem to imply that we are teaching our kids to break the law by getting them 1.5 version psps! Tut tut my friend, your large mouth and even bigger head is going to annoy many people.

Also, the company Zudirect has been around longer than you think, and hey yes they may be having problems with these psps but Im sure it is down to customs and Sony, but wait what am I saying, you know everything anyway, silly me.

So I guess I know what will come next, another babble from you based on your innate dealings with this company?

Do us all a favour and butt out

[Webwatch]

Hi Austin,
Did you read my post carefully:)

For he has dealt with Zudirect and has been in touch with them, has spoken to them on the phone and has also received his order from them, NOT!They don't have a phone number or I would have done, and no i havn't ordered from them I was put off by the lack of phone number to start with. Ahh I get it now you use the word NOT! at the end like a joke, as seen in the film 'BORAT' which is £2 at your local car boot-but you already know that don't you.

Maybe I was to controversial, don't think I called anyone a shmuck only compared them to shmuck's who buy pirate DVD's.

If Zudirect have 3 years trading with a brick and mortar store do you have the old address and contact details handy.

Also, the company Zudirect has been around longer than you think, and hey yes they may be having problems with these psps but Im sure it is down to customs and Sony, but wait what am I saying, you know everything anyway, silly me. Yes silly you, Zudirect are just guessing and so are you.

Sorry if I caused you any upset but try not to project your emotions onto my posts as my tone and sarcasum don't translate well to written text.

Do us all a favour and butt outNot just yet and please continue to share your wisdom with us as you seem to be an expert on
zudirect.

[Cookiedude]

Just got the E-mail about customs and the hold up until probably after Christmas, fed up with being messed around and have asked for a refund. I don't doubt Zudirect will come good but i'm not that patient, and over a month is long enough to wait. Though i would have thought with all this hassle they are having they might remove the ad for PSP for a few weeks until they are back on track. I'll let you know how the refund goes!!!!!

[mercinary]

Cookiedude:

Sounds like the right course of action. Everything we have heard suggests that everyone WILL eventually get their PSPs in working order (correct power adaptor, etc)....it will just be a matter of time.

For those who are fed up, I would suggest that you request a refund.

On a virtually unrelated note....if anyone gets any information as far as contact information for ZuDirect (address or phone number) please let me know.

-Merc

[Cookiedude]

Zudirect have now marked PSP ads SOLD OUT.

[window-watch]

I requested a refund and was told I would get it in 28 days or less, 28 days later and I'm still waiting for my money and a reply to my email:rant:

[clogs]

I requested a refund and was told I would get it in 28 days or less, 28 days later and I'm still waiting for my money and a reply to my email:rant:

Hi window-watch,

I suggest you lean on them a bit as I got my refund in no time at all.

It makes me so angry that a farce of a company like Zudirect can take the p**s like they do. I think that an e-mail to the 'NATIONAL PRESS' and 'TRADING STANDARDS' will be a very good idea. Perhaps they don't want the nation knowing about their appauling service, perhaps thats why I was refunded so quick.

Argos have plenty of stock and game.co.uk even have refurbs for only little more!!!!!!!!!!

Peace of mind is what I wanted most of all and the PSP wrapped and under the tree for Christmas. Now I have both!

Good luck!!!!

[Cookiedude]

latest email after waiting 28 days for the refund!!!

Zudirect has now changed payment processors and no longer uses the services of Nochex to process online payments. Your refund will be administered via our new payment processor, or if deemed necessary it will be sent via cheque to the address on your account.

The Christmas holidays have delayed certain aspects of the integration of our new payment system, both on and offline and we aim to process your refund within the next 14 days. This is the maximum time period estimated and in reality your funds should either appear back on your card or arrive via cheque much sooner.

[Webwatch]

I'm not sure how a New Payment processor will be able to apply this refund as only Nochex will have the transaction on file and all they have to do is click refund and hey presto within 3-5 days the funds are back on your card.

Hopefully you will get your refund soon cookiedude, I know these stalling tactics are frustrating and a little lame in this day and age.

[concerned]

The bigger question is why did they have to change payment processors? I bet they had a lot of chargebacks, and they dropped them. My suggestion is to file a chargeback with your credit card company and let them deal with the company. That is part of the protection they provide to their card holders.

[Webwatch]

zudirect now appears to be offline- the standard back soon with a new improved site message appears.

Maybe the new improved site will have a phone number :crazy:

Unless switching servers which can take a site offline for a day or so (it usually takes this long for DNS servers to resolve the new site location) website downtime is not neccesary as a new site can be designed and uploaded almost instantly with no downtime at all.

[concerned]

zudirect now appears to be offline- the standard back soon with a new improved site message appears.

Maybe the new improved site will have a phone number :crazy:

Unless switching servers which can take a site offline for a day or so (it usually takes this long for DNS servers to resolve the new site location) website downtime is not neccesary as a new site can be designed and uploaded almost instantly with no downtime at all.

I am currently working on upgrading our site at work. I have it set up so that both work on the same server, but the old one is public. Then when the new one launches, I just have to point the traffic to the new one. Guess what. It will be only 1 second of downtime at the most.

[Webwatch]

I'm no expert in eccomerce but every second a website is offline could be a potential customer (or victim) missed.

A friend of mine works for a company thats has its own server + a standby one included in their package which kicks in if the primary server goes offline for any reason.

[purpleronnie]

"As of 2nd Febuary 2007 Zudirect has ceased trading"

There is a Help desk set up but after so many empty Promises i'll show my arse in the town hall square if i get my money back or my psp.

I paid by bank transfer. Anybody got some advise on how to go about trying to get my money back. I gave Zu the benefit of the doubt all along but i no longer trust them to get my money to me in 90 days.

[mercinary]

I paid by bank transfer. Anybody got some advise on how to go about trying to get my money back. I gave Zu the benefit of the doubt all along but i no longer trust them to get my money to me in 90 days.

Have you contacted your bank about this? That is where you should start. If you used a debit card, you often carry similar protection to a credit card. If you used a debit card, call the number on the back (rather than calling the bank).

-Merc

[Webwatch]

"As of 2nd Febuary 2007 Zudirect has ceased trading"

There is a Help desk set up but after so many empty Promises i'll show my arse in the town hall square if i get my money back or my psp.

I paid by bank transfer. Anybody got some advise on how to go about trying to get my money back. I gave Zu the benefit of the doubt all along but i no longer trust them to get my money to me in 90 days.

Hi Purpleronnie, I'm afraid there isn't to much you can do as a Bank Transfer was used.
You could call your bank but the only real route is to try and contact which ever accountants (if any) are looking after the Zudirect liquidation and your name could be added to the creditors list.

We had a poster in this thread called AustinG who seemed quite familiar with Zudirect (so he claimed anyway) and maybe can be more help in proving a contact address.

Personnally I think the chance of getting a refund is slim.
Sorry I can't be more help.

[purpleronnie]

thanks guys. you live and learn.